This document discusses consumer rights in India. It begins with definitions of a consumer and consumer rights, which include the right to information about quality, potency, quantity, purity and price of goods and services. It outlines the Consumer Protection Act of 1986 and some key rights of consumers such as the rights to safety, choice, being informed, and seeking redressal. It lists the three types of consumer courts in India that handle different monetary ranges of consumer complaints. It concludes with emphasizing the importance of consumer education and consumers' ability to influence the market.

1. CONSUMER
RIGHTS
-By Rafiq Shaik

2. TABLE OF CONTENTS
1. Definition of Consumer & Consumer Right
2. Who is Consumer?
3. Consumer Protection Act
4. Rights of Consumer
5. List of Consumer Complaints Courts
6. Conclusion

3. Definition Of Consumer
 Consumer/Customer is
 Anybody who chooses Goods and
Services
 Spends Money to obtain them
 Uses them to satisfy his or her needs

4.  Right to have information about
 Quality
 Potency
 Quantity
 Purity
 Price
 Standard of Goods and Services
Definition Of Consumer Right

5. Who is Consumer?
 Most important Visitor
 Not dependent on us,
But we are dependent on him.
 Not interruption to our work, he is the purpose of it.
 We are not doing a favour to a consumer
 He is doing us a favour by giving us opportunity to
service him
- By Mahatma Gandhi

6. Consumer Protection Act
On 24th December 1986, Govt. of India Enacted the Consumer Protection Act
Salient Features:
 Better protection of Interest of consumer
 Applies to whole India except
State of Jammu & Kashmir
 Covers all sectors – Private, Public, Co-operative
 Applies to all Goods and Services unless
specifically exempted by the Central Government

7. Consumer Protection
 Fair trading regulations exist to protect consumers from
exploitation.
 Consumers have basic legal rights and can
complain/sue if a product is:
 Giving a misleading description
 Of an unsatisfactory quality
 Not fit for its intended purpose

8. When consumers buy products they expect:
“Businesses must operate within the law.“

10. Rights of Consumer
Consumer
Rights /
Responsibility
Right to
Safety
Right to
Choose
Right to
be
Informed
Right to
Heard
Right to
Seek
Redressal
Right to
Consumer
Education
Right to
Service

11. 1) The Right to Safety
2) The Right to Choose
Protection against dangerous goods and services.
Safety Responsibilities:
 Use products and services appropriately
and for their intended purpose
 Read and follow Instructions
A selection of options when purchasing goods and services
Choice Responsibilities:
 Use purchasing power to promote fair business practices
 Support laws that encourage fair competition in the marketplace

12. 3) The Right to Informed
4) The Right to Heard
Reliable sources of information about product or service performance, quality and price
Informed Responsibilities:
• Seek information before purchasing
• Use information to make decisions about where and what to purchase
• Voice complaints about products, services and business practices
• Expect to have your concerns addressed by business and government
Being Heard Responsibilities:
• Speak up when you have a problem or concern
• Support rules and regulations that are consumer friendly

13. 5) The Right to Seek Redressal
6) The Right to Consumer Education
 Fair settlement of legitimate disputes
 Ask for reasonable and fair settlement
Redress Responsibilities:
 Seek information and skills needed to make informed decisions
 Monitor new rules and regulations for the marketplace
 Find and use consumer information
 Stay informed about marketplace rules and regulations
 Carefully evaluate consumer choices
Consumer Education Responsibilities:

14. 7) The Right to Service
 Customers have a right to be treated
in a respectful and courteous manner
 You have the right to expect fast delivery of goods or services
and that they meet the standard of quality a business claims
 You have the right to be served without discrimination
on the basis of your race, gender, income, or age.

15. Three types of Consumer courts in India:
• District Consumer Disputes Redressal Forum (DCDRF)
 District level court.
 Deals with cases less than INR 20 Lakh.
• State Consumer Disputes Redressal Commission (SCDRC)
 State level court
 Deals with cases less than INR 1 Crore.
• National Consumer Disputes Redressal Commission in India (NCDRC)
 National level court
 Deals with cases more than INR 1 Crore.
List of Consumer Courts in India

16. • Educate yourself
• Before making major purchase, read Fact Sheets
from the Consumer Product Safety Commission
• Get product information online
• Make Comparisons to find the best product or
service at the best price.
• Follow instructions for the safe use of products
• Report unfair, unsafe, and illegal business
practices.
CONCLUSION
Consumer Rules the Market

17. THANK
YOU !!