The document summarizes key aspects of internet regulation in the UK, focusing on the E-Commerce Regulations and Distance Selling Regulations. It discusses requirements for information that must be provided by online service providers to consumers. This includes general information, terms and conditions, order processes, commercial communications, and cancellation rights. It provides examples of how these regulations apply and consequences for non-compliance, such as enforcement actions and liability.
The document summarizes the key aspects of a proposed new telecoms regulatory framework in the European Union. The goals are to modernize current rules to drive investment in very high-capacity broadband networks, enable 5G connectivity, provide more focused regulation for services, and establish an efficient system of regulators. Specific proposals include reinforcing infrastructure competition, ensuring spectrum access and efficiency to support advanced connectivity, simplifying end-user protection rules, modernizing the universal service obligation, and strengthening the roles of national regulators and BEREC.
1) The document discusses trends in electronic communications including convergence of industries, the role of platforms, and implications for market structure and regulation.
2) Convergence is pushing formerly separate industries like telecoms, computing and broadcasting to provide similar services through digital technologies and IP networks. This disrupts traditional value chains and business models.
3) Platforms are increasingly important intermediaries, and their pricing structures and market power have regulatory implications. Bundles of services are also gaining importance but create strategic barriers.
4) Issues around market definition, access, and investment in new infrastructure like ultra-fast broadband networks are ongoing areas of focus for regulators as technologies continue to converge.
1. The document summarizes recent developments in EU case law on electronic communications. It discusses several cases that addressed issues such as the independence of national regulatory authorities, the definition of electronic networks and services, obligations for call termination rates, and ensuring access to non-geographic telephone numbers.
2. Key rulings included that the Framework Directive does not preclude the merger of national regulatory authorities as long as independence and transparency are maintained. Dismissals of authority members must be justified by rules in place. National authorities have discretion in regulating markets but must consider Commission recommendations. Operators may be required to ensure access to non-geographic numbers.
3. One case concerned a former state-owned monopoly in Denmark that
Telecoms Single Market - IMCO's final amendmentsDavid Meyer
The document provides a compromise amendment to a proposal for a regulation laying down measures concerning the European single market for electronic communications.
The amendment proposes adding several new points to Article 20 of Directive 2002/22/EC relating to contractual information that must be provided to consumers and other end-users. This includes requiring information be provided prior to contract conclusion in a clear manner, as well as various other details that must be included in contracts such as quality of service levels, charges, dispute resolution procedures, and more.
Several additional recitals are also proposed relating to data protection law and providing additional context around requirements for providers to inform end-users of services, tariffs and other details.
This document discusses international and European regulation and self-regulation related to advertising directed at children. At the European level, there are general principles on misleading advertising and distance contracts. There are also specific rules for broadcasting advertising and certain products like tobacco. These aim to protect minors and harmonize rules across member states. Internationally, organizations like the Council of Europe and ICC have also established codes and conventions on advertising standards regarding minors. The regulations aim to balance the free movement of commercial communications with protecting minors from potential harms of advertising.
This document summarizes a discrimination case from Bulgaria that was referred to the European Court of Justice. A Roma man complained that the electricity meters in his neighborhood were placed 7 meters high, preventing residents from checking readings, while meters in other neighborhoods were at a normal height. The equality body found this constituted indirect discrimination but was overruled nationally. To resolve legal issues, it referred questions to the ECJ on interpreting discrimination definitions and burden of proof under EU law. If the ECJ finds the national interpretations do not comply, the equality body would not apply them in this and similar cases.
This document summarizes the key aspects of a directive on consumer rights, including definitions of terms like "consumer", "trader", "goods", and types of contracts. It outlines information that must be provided to consumers for distance and off-premises contracts, formal requirements for distance contracts, the right of withdrawal and its exceptions, obligations regarding delivery, and benefits for consumers like increased price transparency, refund rights, and common protection rules across the EU.
The document summarizes key aspects of internet regulation in the UK, focusing on the E-Commerce Regulations and Distance Selling Regulations. It discusses requirements for information that must be provided by online service providers to consumers. This includes general information, terms and conditions, order processes, commercial communications, and cancellation rights. It provides examples of how these regulations apply and consequences for non-compliance, such as enforcement actions and liability.
The document summarizes the key aspects of a proposed new telecoms regulatory framework in the European Union. The goals are to modernize current rules to drive investment in very high-capacity broadband networks, enable 5G connectivity, provide more focused regulation for services, and establish an efficient system of regulators. Specific proposals include reinforcing infrastructure competition, ensuring spectrum access and efficiency to support advanced connectivity, simplifying end-user protection rules, modernizing the universal service obligation, and strengthening the roles of national regulators and BEREC.
1) The document discusses trends in electronic communications including convergence of industries, the role of platforms, and implications for market structure and regulation.
2) Convergence is pushing formerly separate industries like telecoms, computing and broadcasting to provide similar services through digital technologies and IP networks. This disrupts traditional value chains and business models.
3) Platforms are increasingly important intermediaries, and their pricing structures and market power have regulatory implications. Bundles of services are also gaining importance but create strategic barriers.
4) Issues around market definition, access, and investment in new infrastructure like ultra-fast broadband networks are ongoing areas of focus for regulators as technologies continue to converge.
1. The document summarizes recent developments in EU case law on electronic communications. It discusses several cases that addressed issues such as the independence of national regulatory authorities, the definition of electronic networks and services, obligations for call termination rates, and ensuring access to non-geographic telephone numbers.
2. Key rulings included that the Framework Directive does not preclude the merger of national regulatory authorities as long as independence and transparency are maintained. Dismissals of authority members must be justified by rules in place. National authorities have discretion in regulating markets but must consider Commission recommendations. Operators may be required to ensure access to non-geographic numbers.
3. One case concerned a former state-owned monopoly in Denmark that
Telecoms Single Market - IMCO's final amendmentsDavid Meyer
The document provides a compromise amendment to a proposal for a regulation laying down measures concerning the European single market for electronic communications.
The amendment proposes adding several new points to Article 20 of Directive 2002/22/EC relating to contractual information that must be provided to consumers and other end-users. This includes requiring information be provided prior to contract conclusion in a clear manner, as well as various other details that must be included in contracts such as quality of service levels, charges, dispute resolution procedures, and more.
Several additional recitals are also proposed relating to data protection law and providing additional context around requirements for providers to inform end-users of services, tariffs and other details.
This document discusses international and European regulation and self-regulation related to advertising directed at children. At the European level, there are general principles on misleading advertising and distance contracts. There are also specific rules for broadcasting advertising and certain products like tobacco. These aim to protect minors and harmonize rules across member states. Internationally, organizations like the Council of Europe and ICC have also established codes and conventions on advertising standards regarding minors. The regulations aim to balance the free movement of commercial communications with protecting minors from potential harms of advertising.
This document summarizes a discrimination case from Bulgaria that was referred to the European Court of Justice. A Roma man complained that the electricity meters in his neighborhood were placed 7 meters high, preventing residents from checking readings, while meters in other neighborhoods were at a normal height. The equality body found this constituted indirect discrimination but was overruled nationally. To resolve legal issues, it referred questions to the ECJ on interpreting discrimination definitions and burden of proof under EU law. If the ECJ finds the national interpretations do not comply, the equality body would not apply them in this and similar cases.
This document summarizes the key aspects of a directive on consumer rights, including definitions of terms like "consumer", "trader", "goods", and types of contracts. It outlines information that must be provided to consumers for distance and off-premises contracts, formal requirements for distance contracts, the right of withdrawal and its exceptions, obligations regarding delivery, and benefits for consumers like increased price transparency, refund rights, and common protection rules across the EU.
Европарламент проголосовал за сетевой нейтралитетAnatol Alizar
The document is a note from the General Secretariat of the Council of the European Union regarding a final compromise text of a proposal for a regulation laying down measures for an open internet and achieving a connected continent. It includes analysis of the compromise text that is annexed for approval by Coreper. The annexed text contains the proposed regulation which establishes rules on open internet access, equal treatment of traffic, and exceptions for reasonable traffic management and other limited circumstances. It aims to safeguard equal and non-discriminatory treatment of internet traffic while protecting end-users' rights and the continued functioning of the internet as an innovation engine.
VIETNAM – THE WORLD BANK GROUP IS ASKING DUANE MORRIS ABOUT PUBLIC PROCUREMENTDr. Oliver Massmann
The document provides information about a case study involving a public road resurfacing project in Vietnam. It describes the project, assumptions about the bidding company BidCo, and phases of the procurement process. The World Bank Group is asking Duane Morris for information about Vietnam's public procurement laws and practices as they relate to this case study.
The document discusses EU directives on e-commerce and consumer rights in Belgium. The 2000 Electronic Commerce Directive established a framework for e-commerce in the EU internal market by harmonizing rules around transparency, commercial communications, contracts, and liability for intermediaries. The 2011 Consumer Rights Directive amended prior directives on consumer protection and sets rules for business-to-consumer contracts regarding required information, the right of withdrawal, and exceptions. The document also summarizes key Belgian laws implementing the EU directives, including the 2003 law on information society services and a 2013 law on consumer rights.
This document provides a summary of the key points from the Consumers' Handbook on Telecommunications published by TRAI:
- It outlines the process for enrolling as a telecom consumer and obtaining a mobile connection, including the required documents, start-up kit contents, and types of vouchers.
- It describes the complaint redressal process, including establishing a complaint center with toll-free numbers, registering complaints and providing a unique docket number, timelines for resolution, and the option to appeal unresolved complaints.
- It covers other important consumer topics like quality of service and billing accuracy requirements, mobile number portability, curbing unwanted commercial communications, telecom tariffs and protections for
This document summarizes a meeting that discussed European legal and privacy updates for data-driven marketing. It included presentations from the CEO of DMA Group and the co-chair of FEDMA on different privacy views in Europe and the need for proportionate and effective regulation through dialogue between industry and policymakers. Other topics discussed were the Data Protection Regulation's impact and how to prepare for the new law, including assessing what constitutes personal data, consent mechanisms, legitimate interest, and profiling activities. The future of marketing and why the industry should care about developments in Europe were also mentioned.
Procuring Community Services and Outcome Based CommissioningClever Together
Robert Breedon (Partner, Wragge & Co) is an experienced commercial lawyer with expertise in the healthcare sector having worked at the Department of Health from 2006 to 2011. He advises on a range of commercial transactions including the use of various contractual models and commercial structures for the delivery of clinical services. He regularly advises on the use of innovative contractual structures (such as Alliance contracts and other joint ventures) for the delivery of integrated care.
Robert leads Wragge Lawrence Graham's support for Commissioners and has advised a number of CCGs on collaborative arrangements between health and social care commissioners. He also advises a number of independent sector clients who provide services or products to the NHS.
Mobile Regulations, Laws and Procedures_Michael HanleySara Quinn
Part of the Mobile Communications Resource Center, this is one of several presentations created by Michael Hanley for Ball State University's College of Communication, Information and Media. All rights are reserved.
The document summarizes new EU legislation on alternative dispute resolution for consumer disputes. It establishes an online dispute resolution platform and requires member states to ensure consumer access to out-of-court dispute resolution. The goal is to increase consumer trust and boost the internal market by providing a fast, trustworthy system for resolving shopping issues. Traders will have new duties to inform consumers about dispute resolution options and actively participate in resolution proceedings.
Ofcom is the regulatory body for telecommunications in the UK. It regulates television and radio broadcasters to ensure compliance with laws, and oversees telecoms, mobiles, postal services and wireless spectrum. Ofcom operates under Acts of Parliament to further citizens' interests through promoting competition, protecting customers, and ensuring a wide variety of high-quality TV and radio programming. It was launched in 2003, inheriting responsibilities from five previous regulators.
This document discusses the Brussels I Regulation and its protections for consumers in cross-border legal disputes within the European Union. The regulation gives consumers the right to settle disputes under the laws of their home country, which is more convenient and cost-effective. However, the regulation does not apply to arbitration. While arbitration may be inconvenient and costly for consumers, they also do not have equal bargaining power and businesses can choose arbitration to favor their interests over consumers. The document concludes that EU laws do not sufficiently protect consumers' rights in arbitral disputes and the regulation should be expanded to cover all transactions to be fair to consumers.
Presentation delivered at the EUI in Florence during the FSR C&M, CMPF and FCP Annual Scientific Seminar on 'Competition, Regulation and Pluralism in the Online World' (22-23 March 2018).
The document provides information about the Bangladesh Telecommunication Regulatory Commission (BTRC). It states that BTRC was founded in 2001 to regulate telecommunications in Bangladesh, including wireless, cellular, satellite, and cable services. Statistics are given on mobile, internet, and landline subscribers in Bangladesh. BTRC's vision is to facilitate affordable telecom services and increase phone access to 10 per 100 people by 2010. The document also outlines BTRC's acts, policies, licenses, projects and career opportunities.
This document summarizes a chapter on consumer law from a business law textbook. It discusses laws protecting purchasers, including laws regulating labeling, packaging, advertising and sales. It also covers laws protecting debtors, such as the Truth in Lending Act, Fair Credit Reporting Act, Fair Debt Collection Practices Act and laws governing credit, debt collection, identity theft and electronic fund transfers. The chapter aims to explain this consumer protection regulatory environment.
The document discusses upcoming law reforms in Vietnam and their potential impact on foreign investment. Specifically, it analyzes two draft laws: (1) the draft law on investment, which proposes changes to licensing procedures that could create additional burdens for foreign investors; and (2) the draft law on enterprises, which aims to resolve ambiguities but leaves some issues unclear. Overall, the reforms aim to facilitate business but need integration and clarification to minimize inconsistencies and overlapping regulations that could undermine their goals or generate uncertainty.
EU Law Quantitative Restrictions Kindly donated by Robert Gaudet JrLawSWOT
This document provides an overview of European Union law regarding quantitative restrictions and measures having an equivalent effect on imports and exports between EU member states. It defines quantitative restrictions as non-pecuniary restrictions on trade between states. The document outlines key cases that have established and clarified the scope of Articles 34 and 35 of the TFEU, which prohibit quantitative restrictions and measures equivalent to quantitative restrictions. It discusses what constitutes a measure having an equivalent effect, exceptions under Article 36, and the concept of "indistinctly applicable rules" established in Cassis de Dijon. The document also addresses selling arrangements and the Keck doctrine, which established that certain selling arrangements fall outside the scope of Article 34.
Plugins allow extending WordPress functionality. Before developing a new plugin, check if one already exists on the WordPress plugin repository. Plugins are installed in the /wp-content/plugins/ directory and include a header with metadata. When developing plugins, be careful of potential issues like insecurely sanitizing POST data that could allow hacking many sites. Always use WordPress functions like stripslashes_deep() and add validation like nonces to securely develop plugins.
This document summarizes an action research project aimed at increasing student engagement in a 7th grade girls' chorus class. Over five weeks, the teacher tested different teaching methods including using warm-up CDs, having a student director, accompaniment CDs, and sectionals. Off-task behavior was tracked each week. The addition of these elements generally reduced off-task time, especially in the first 10-20 minutes of class. Student surveys found the top reasons for off-task behavior were talking, joking around, and other students. Technology like CDs and Smart Music, as well as small groups and student leadership roles, helped increase engagement.
Европарламент проголосовал за сетевой нейтралитетAnatol Alizar
The document is a note from the General Secretariat of the Council of the European Union regarding a final compromise text of a proposal for a regulation laying down measures for an open internet and achieving a connected continent. It includes analysis of the compromise text that is annexed for approval by Coreper. The annexed text contains the proposed regulation which establishes rules on open internet access, equal treatment of traffic, and exceptions for reasonable traffic management and other limited circumstances. It aims to safeguard equal and non-discriminatory treatment of internet traffic while protecting end-users' rights and the continued functioning of the internet as an innovation engine.
VIETNAM – THE WORLD BANK GROUP IS ASKING DUANE MORRIS ABOUT PUBLIC PROCUREMENTDr. Oliver Massmann
The document provides information about a case study involving a public road resurfacing project in Vietnam. It describes the project, assumptions about the bidding company BidCo, and phases of the procurement process. The World Bank Group is asking Duane Morris for information about Vietnam's public procurement laws and practices as they relate to this case study.
The document discusses EU directives on e-commerce and consumer rights in Belgium. The 2000 Electronic Commerce Directive established a framework for e-commerce in the EU internal market by harmonizing rules around transparency, commercial communications, contracts, and liability for intermediaries. The 2011 Consumer Rights Directive amended prior directives on consumer protection and sets rules for business-to-consumer contracts regarding required information, the right of withdrawal, and exceptions. The document also summarizes key Belgian laws implementing the EU directives, including the 2003 law on information society services and a 2013 law on consumer rights.
This document provides a summary of the key points from the Consumers' Handbook on Telecommunications published by TRAI:
- It outlines the process for enrolling as a telecom consumer and obtaining a mobile connection, including the required documents, start-up kit contents, and types of vouchers.
- It describes the complaint redressal process, including establishing a complaint center with toll-free numbers, registering complaints and providing a unique docket number, timelines for resolution, and the option to appeal unresolved complaints.
- It covers other important consumer topics like quality of service and billing accuracy requirements, mobile number portability, curbing unwanted commercial communications, telecom tariffs and protections for
This document summarizes a meeting that discussed European legal and privacy updates for data-driven marketing. It included presentations from the CEO of DMA Group and the co-chair of FEDMA on different privacy views in Europe and the need for proportionate and effective regulation through dialogue between industry and policymakers. Other topics discussed were the Data Protection Regulation's impact and how to prepare for the new law, including assessing what constitutes personal data, consent mechanisms, legitimate interest, and profiling activities. The future of marketing and why the industry should care about developments in Europe were also mentioned.
Procuring Community Services and Outcome Based CommissioningClever Together
Robert Breedon (Partner, Wragge & Co) is an experienced commercial lawyer with expertise in the healthcare sector having worked at the Department of Health from 2006 to 2011. He advises on a range of commercial transactions including the use of various contractual models and commercial structures for the delivery of clinical services. He regularly advises on the use of innovative contractual structures (such as Alliance contracts and other joint ventures) for the delivery of integrated care.
Robert leads Wragge Lawrence Graham's support for Commissioners and has advised a number of CCGs on collaborative arrangements between health and social care commissioners. He also advises a number of independent sector clients who provide services or products to the NHS.
Mobile Regulations, Laws and Procedures_Michael HanleySara Quinn
Part of the Mobile Communications Resource Center, this is one of several presentations created by Michael Hanley for Ball State University's College of Communication, Information and Media. All rights are reserved.
The document summarizes new EU legislation on alternative dispute resolution for consumer disputes. It establishes an online dispute resolution platform and requires member states to ensure consumer access to out-of-court dispute resolution. The goal is to increase consumer trust and boost the internal market by providing a fast, trustworthy system for resolving shopping issues. Traders will have new duties to inform consumers about dispute resolution options and actively participate in resolution proceedings.
Ofcom is the regulatory body for telecommunications in the UK. It regulates television and radio broadcasters to ensure compliance with laws, and oversees telecoms, mobiles, postal services and wireless spectrum. Ofcom operates under Acts of Parliament to further citizens' interests through promoting competition, protecting customers, and ensuring a wide variety of high-quality TV and radio programming. It was launched in 2003, inheriting responsibilities from five previous regulators.
This document discusses the Brussels I Regulation and its protections for consumers in cross-border legal disputes within the European Union. The regulation gives consumers the right to settle disputes under the laws of their home country, which is more convenient and cost-effective. However, the regulation does not apply to arbitration. While arbitration may be inconvenient and costly for consumers, they also do not have equal bargaining power and businesses can choose arbitration to favor their interests over consumers. The document concludes that EU laws do not sufficiently protect consumers' rights in arbitral disputes and the regulation should be expanded to cover all transactions to be fair to consumers.
Presentation delivered at the EUI in Florence during the FSR C&M, CMPF and FCP Annual Scientific Seminar on 'Competition, Regulation and Pluralism in the Online World' (22-23 March 2018).
The document provides information about the Bangladesh Telecommunication Regulatory Commission (BTRC). It states that BTRC was founded in 2001 to regulate telecommunications in Bangladesh, including wireless, cellular, satellite, and cable services. Statistics are given on mobile, internet, and landline subscribers in Bangladesh. BTRC's vision is to facilitate affordable telecom services and increase phone access to 10 per 100 people by 2010. The document also outlines BTRC's acts, policies, licenses, projects and career opportunities.
This document summarizes a chapter on consumer law from a business law textbook. It discusses laws protecting purchasers, including laws regulating labeling, packaging, advertising and sales. It also covers laws protecting debtors, such as the Truth in Lending Act, Fair Credit Reporting Act, Fair Debt Collection Practices Act and laws governing credit, debt collection, identity theft and electronic fund transfers. The chapter aims to explain this consumer protection regulatory environment.
The document discusses upcoming law reforms in Vietnam and their potential impact on foreign investment. Specifically, it analyzes two draft laws: (1) the draft law on investment, which proposes changes to licensing procedures that could create additional burdens for foreign investors; and (2) the draft law on enterprises, which aims to resolve ambiguities but leaves some issues unclear. Overall, the reforms aim to facilitate business but need integration and clarification to minimize inconsistencies and overlapping regulations that could undermine their goals or generate uncertainty.
EU Law Quantitative Restrictions Kindly donated by Robert Gaudet JrLawSWOT
This document provides an overview of European Union law regarding quantitative restrictions and measures having an equivalent effect on imports and exports between EU member states. It defines quantitative restrictions as non-pecuniary restrictions on trade between states. The document outlines key cases that have established and clarified the scope of Articles 34 and 35 of the TFEU, which prohibit quantitative restrictions and measures equivalent to quantitative restrictions. It discusses what constitutes a measure having an equivalent effect, exceptions under Article 36, and the concept of "indistinctly applicable rules" established in Cassis de Dijon. The document also addresses selling arrangements and the Keck doctrine, which established that certain selling arrangements fall outside the scope of Article 34.
Plugins allow extending WordPress functionality. Before developing a new plugin, check if one already exists on the WordPress plugin repository. Plugins are installed in the /wp-content/plugins/ directory and include a header with metadata. When developing plugins, be careful of potential issues like insecurely sanitizing POST data that could allow hacking many sites. Always use WordPress functions like stripslashes_deep() and add validation like nonces to securely develop plugins.
This document summarizes an action research project aimed at increasing student engagement in a 7th grade girls' chorus class. Over five weeks, the teacher tested different teaching methods including using warm-up CDs, having a student director, accompaniment CDs, and sectionals. Off-task behavior was tracked each week. The addition of these elements generally reduced off-task time, especially in the first 10-20 minutes of class. Student surveys found the top reasons for off-task behavior were talking, joking around, and other students. Technology like CDs and Smart Music, as well as small groups and student leadership roles, helped increase engagement.
El documento habla sobre los temas clave de una investigación como la indagación de tópicos, la problematización, la fundamentación y la dialogicidad, con el objetivo de lograr una organización creadora de conocimiento.
This document discusses user-centered approaches to e-government services. It provides context on the OECD and its role in addressing challenges from globalization. The document notes that while countries have invested in e-government to improve services, user take-up of services has lagged behind promises. It aims to provide insight into reasons for low user take-up and analyze challenges and approaches to increasing user adoption of e-government services across OECD countries. The document also discusses frameworks for monitoring and evaluating user take-up.
This document provides a summary of a handbook on developing management information systems (MIS) for microfinance institutions. The handbook covers key topics such as accounting systems, report design, performance indicators, and developing and implementing an MIS. It aims to guide microfinance institutions, especially those experiencing rapid growth, in establishing effective information systems to support decision making.
McGladrey Guide to Accounting for Business Combinations - Second EditionBrian Marshall
A Guide to Accounting for Business Combinations is designed to help assist growing, owner-managed and public companies in their application of Topic 805, "Business Combinations," of the FASB Accounting Standards Codification®. Topic 805 has been in effect since 2009, and the Guide addresses many insights gained as a result of the application of this guidance since its effective date.
This document is an IBM Tivoli Usage and Accounting Manager V7.1 Handbook. It provides an end-to-end IT charging and accounting solution that works with Tivoli Decision Support for z/OS. The handbook contains information about financial management and cost allocation using IBM Tivoli Usage and Accounting Manager, including its components, data collection, processing, and reporting capabilities.
The document summarizes EU regulation of international roaming prices and separate sale of roaming services. It discusses:
1) The role of BEREC in providing advice and guidelines on roaming regulation and conducting benchmarking.
2) The evolution of EU roaming regulations over time, including lowering wholesale and retail price caps and the introduction of data price caps and bill shock measures.
3) How separate sale of roaming services will allow consumers to contract roaming services from an alternative provider while keeping their domestic provider, through local breakout or single IMSI decoupling methods.
The Guidance on the Consumer Rights DirectiveAdigital
Presentación de Gösta Petri, de la Comisión Europea, para la jornada sobre la nueva ley de consumidores y usuarios organizada por adigital los días 24 y 25 de abril de 2014 en Madrid y Barcelona, respectivamente.
This document summarizes the EU regulation on international roaming and MVNOs. It discusses:
1) The role of BEREC in providing advice and guidelines on international roaming regulation in the EU.
2) The roadmap of EU roaming regulations from 2007 to 2022, including reductions in wholesale and retail price caps over time.
3) How roaming works for MNOs and MVNOs, and the requirement for MVNOs to provide decoupling interfaces for alternative roaming providers.
4) The objectives and modalities of the separate sale of regulated roaming services, allowing consumers to contract roaming services separately from their domestic provider.
Energy consumers' rights and the EU legislationenergydialog
The document discusses the European Commission's Energy Union Framework Strategy, which aims to achieve security of energy supply, sustainability, and competitiveness through five mutually supportive dimensions: energy security, integrated energy markets, energy efficiency, decarbonization, and research and innovation. It emphasizes citizens being at the core of the Energy Union and benefiting from new technologies, market participation, and consumer protections. The document also outlines 10 key consumer rights in EU energy legislation and the Commission's 2016 proposal to ensure consumers are better informed, empowered, and protected in retail energy markets.
Managing customers rights on the markets by Gilles Vercken, LawyerSylvain Gauthier
This document summarizes the key rights and legal considerations regarding managing customers and their rights related to video games. It discusses:
1. The relationship between game publishers and users is a legal contract concerning a specific product (the game) concluded with consumers.
2. Publishers must consider consumer rights like the possibility of reselling games, and the legal status of user-generated content.
3. As contracts with consumers, publishers must comply with consumer protection laws regarding things like required disclosures, pricing information, and data privacy.
The document provides an overview of mobile communications regulation from a legal perspective. It discusses three key points:
1. Telecommunications law and policy concern the ownership, control and access to large-scale electronic networks that connect people and businesses, whether fixed or mobile.
2. The objectives of telecommunications regulation generally involve promoting competition, ensuring widespread availability, and aiding consumer choice.
3. Spectrum management and allocation is an important part of telecommunications regulation, with countries developing National Frequency Allocation Tables based on international agreements and standards.
The document provides an overview of the telecom sector in Oman, including:
- Oman has progressively liberalized and promoted competition in the telecom sector.
- Operators offer modern telecom services to consumers.
- The sector aims to liberalize investments to support economic and social development.
The document discusses the European Union's Digital Single Market initiative. It aims to create a unified digital economic area in the EU by ensuring the free movement of data, goods, services, and people online. The three pillars of the strategy are improving access to digital content across borders for consumers and businesses, establishing policies to foster innovation in digital technologies, and maximizing growth of the EU's digital economy. Some key policies mentioned include ending roaming charges, harmonizing e-commerce rules, reforming data and privacy regulations, and increasing cybersecurity. The overall goal is to facilitate a digital marketplace in Europe and help EU businesses compete globally online.
The document discusses the European Commission's proposals to improve connectivity across Europe by 2025. The three key objectives are: 1) ensuring extremely high-speed gigabit connectivity for socio-economic drivers, 2) access to 100 Mbps speeds for all households, and 3) uninterrupted 5G coverage in urban areas and major transport paths by 2020. The Commission proposes an Electronic Communications Code to drive network investment, WiFi4EU to provide free public WiFi access, and a 5G Action Plan for coordinated 5G rollout. The initiatives aim to boost internet access and speeds across Europe, especially in rural areas.
What operators need to know about the 2014 EU roaming regulations.pdf ChangeComputaris
The whitepaper examines the 2014 EU regulation that allows European telecom subscribers to buy roaming services from alternative roaming providers (ARPs), independent of the home country telecom service provider (domestic service provider), while keeping their existing SIM cards and phone.
Download the whitepaper to learn more.
DWS16 - Future Networks forum - Anna Krzyzanowska European CommissionIDATE DigiWorld
The document discusses the European Union's goals for a Gigabit society by 2025, including providing extremely high connectivity (gigabit speeds) to socio-economic drivers and digitally intensive enterprises, access to connectivity offering at least 100 Mbps download speeds to all households across Europe, and uninterrupted 5G coverage in all urban areas and along major transport paths by 2020. These objectives will be achieved through modernizing telecoms rules, providing free public WiFi access across Europe, and coordinating a 2020 timeline for 5G commercialization. Funding may come from the European Fund for Strategic Investments, European Structural and Investment Funds, and Connecting Europe Broadband Fund.
M2M (Machine to Machine) & MVNOs - Mobile telecommunications in 2014Martyn Taylor
Presentation on machine to machine (M2M) and mobile virtual network operators (MVNO) in the context of mobile telecommunications. Explanation of business models; overview of legal and regulatory issues; case studies
Pricing trends for communication services in the UK - May 2018Portal Mediatelecom
This report looks at pricing trends for residential phone, broadband and TV services in the UK. It examines the prices of standalone and bundled services currently available, and what consumers actually pay for these services.
It also looks at how consumers engage with the market, including their understanding of usage levels, contract lengths, and promotional prices. It illustrates how the prices paid by engaged consumers (those who shop around and are aware of their contractual status), who are currently within a minimum contract period, differ from prices paid by consumers outside a minimum contractual period.
The report also includes the results of our consumer engagement research, which looked at the reasons why consumers may not engage with the market.
Vertragswechselservice GmbH - InsurTech Innovation Award 2022The Digital Insurer
WechselGott is a service that uses open banking APIs and algorithms to automatically detect a customer's insurance and energy contracts from their bank account data. It allows customers to easily switch contracts with just one click to save money. The technology automatically detects contract details, integrates with insurance carriers and energy suppliers, and handles the switching process. Partnering with WechselGott allows banks to provide this switching service to customers, driving new premium volume through insurance switches. With a combination of digital self-service and personal advisor guidance, banks can achieve on average €485 in new premiums per client annually by using WechselGott.
Ofcom is the Office of Communications, which regulates TV, radio, telecoms and postal services in the UK. Ofcom has legal duties to protect viewers and listeners, especially children, and ensure compliance with its broadcasting code. It is accountable to Parliament and funded by industry fees and government grants. Ofcom's main responsibilities include ensuring a wide range of high-quality TV and radio programs, protected access to communications services, and effective use of the radio spectrum.
Is making the conclusion of contracts for the provision of broadband internet...Michal
In its preliminary ruling delivered on 11 March 2010, the Court of Justice had
yet another opportunity, after the VTB-VAB and Galatea cases1, to express its views
on the legality of national legislation prohibiting combined sales (that is bundling
and tying). The preliminary question arose in a dispute between Telekomunikacja
Polska SA (hereafter TP SA), the Polish incumbent telecoms operator, and the
UKE President (in Polish: Urząd Komunikacji Elektronicznej; herefater, UKE),
the Polish national regulatory authority (NRA) responsible for the telecoms field.
The original case concerned the conditions for the provision of broadband internet
access services, ‘Neostrada TP’ by TP SA. According to Article 57(1)(1) of the Polish
Telecommunications Law of 2004 (in Polish: Prawo Telekomunikacyjne; hereafter,
PT)2 ‘A service provider may not make the conclusion of a contract for the provision
of publicly available telecommunications services, including connection to a public
telecommunications network, conditional upon the conclusion by the end-user of
a contract for the provision of other services (…)’
The document discusses consumer protection laws in the European Union. It outlines 6 key ways the European Commission protects consumer rights: 1) consumer contract law, 2) unfair commercial practices law, 3) travel and timeshare law, 4) consumer protection cooperation regulations, 5) injunctions and representative actions directives, and 6) reviewing European consumer laws. It also discusses consumer protection in areas like product safety, financial services, and international cooperation on product safety standards.
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XP 2024 presentation: A New Look to Leadershipsamililja
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This presentation was uploaded with the author’s consent.
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This presentation was uploaded with the author’s consent.
Collapsing Narratives: Exploring Non-Linearity • a micro report by Rosie WellsRosie Wells
Insight: In a landscape where traditional narrative structures are giving way to fragmented and non-linear forms of storytelling, there lies immense potential for creativity and exploration.
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Please download this presentation to enjoy the hyperlinks!
Carrer goals.pptx and their importance in real lifeartemacademy2
Career goals serve as a roadmap for individuals, guiding them toward achieving long-term professional aspirations and personal fulfillment. Establishing clear career goals enables professionals to focus their efforts on developing specific skills, gaining relevant experience, and making strategic decisions that align with their desired career trajectory. By setting both short-term and long-term objectives, individuals can systematically track their progress, make necessary adjustments, and stay motivated. Short-term goals often include acquiring new qualifications, mastering particular competencies, or securing a specific role, while long-term goals might encompass reaching executive positions, becoming industry experts, or launching entrepreneurial ventures.
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Mastering the Concepts Tested in the Databricks Certified Data Engineer Assoc...SkillCertProExams
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Consumer protection Bulgaria
1. The Consumer Protection in
Electronic Communications in Bulgaria
Andreana Atanasova
Member of the Communications Regulation Commission
Prague, February 3rd, 2015
Workshop “Electronic communications services today and tomorrow”
2. Contents
• Communications Regulation Commission
• The protection of consumers’ interests according to the Law
on Electronic Communications
• Decision No. 928/19.12.2013 amending and supplementing
the General requirements for the provision of public
electronic communications
• Measures for transparency of the information regarding the
coverage of the terrestrial mobile networks
• The protection of personal data according to the Law on
Electronic Communications. The consumers consent
3. Communications Regulation Commission
• National Regulatory Authority. A collective body with five
members, incl. a Chairperson and a Deputy Chairperson.
• Regulatory and control functions under:
- Law on Electronic Communications;
- Law on Postal Services;
- Law on Electronic Document and Electronic Signature.
• Ensure a high level of consumer’s protection and contribute to
guarantee a high level of personal data and privacy protection
4. The protection of consumers’ interests
according to the Law on Electronic
Communications
• The undertakings shall:
- prepare General Conditions of the contract with end-users;
- offer conclusion of individual contracts.
• The individual contract and the General Conditions requirements:
- clear and comprehensive provisions;
- understandable and in a form easily accessible to consumers.
The Commission can give binding instructions.
• The Commission approves the General Conditions of the
undertakings providing the US.
5. • The undertakings are obliged to offer contracts with a term
not longer than two years as well as contracts with a term up
to one year.
• Entry into force of the individual contract:
- 7 days after the contract conclusion, or
- immediately after the explicit written consent of the
consumer.
• The term contract could be transformed as a permanent
under the same conditions. This contract can be terminated
with a one-month customer’s written notice, without
payment of penalty.
• The undertakings providing TV programs are obliged to annex
to the contract a list with the names of the programs. In case
of drop-out of a programs the consumer is entitled to
terminate the contract with 1-month written notice, without
payment of penalty.
6. Decision No. 928/19.12.2013 amending and
supplementing the General requirements for the
provision of public electronic communications
The main goal is to guarantee the right of the users to make
informed decisions through:
• easy access of the users to the General Conditions:
- in the shops - on paper, on a visible place;
- on the Internet - link to the General Conditions on the main
page and each internal webpage;
• easy access of the users to the content of the contract –
undertaking’s obligation to give the user the opportunity to
read to contract before signing and give a paper copy of the
concluded contract;
7. • clear and comprehensible clauses of the contract, including
writing them with an appropriate font size - the exact date of
its entry into force/expiry; at least a 10-point font; in "bold"
font of at least 12 points clauses concerning penalties, the
order for termination and renewal of the contract, included in
as last clauses immediately before the space left for the
subscriber's signature;
• guaranteeing the express, free and informed consent of the
users to:
- receive messages for the purposes of direct marketing;
- not to receive itemised bills;
- process their personal data by the undertaking for certain
purposes;
- the contract with the undertaking to enter into force
immediately.
These clauses should be placed in the contract after the space
left for the subscriber's signature.
8. • a notice inviting the user to become familiar with contract
content and the applicable general conditions before signing ;
• easy access to all elements and conditions of the selected
tariff plan, tariff or bundle - published in the individual
contract or in a separate document signed by the subscriber;
• the right of users to terminate the individual contract without
penalties in case of its unilaterally amendment by the
undertakings;
• prevention mechanisms against “shock” bills of using the
"mobile Internet" service – safeguard limit of 25 € and notice
when 80 % of the set financial limit has been reached;
• opportunity to select billing tariffs “per second after the first
30 seconds” – undertakings to offer at least two tariffs for
post-paid mobile telephone service, post-paid fixed telephone
service and pre-paid mobile telephone service.
9. Mobile Networks Coverage:
Transparency measures
• In general network coverage in Bulgaria is provided by all operators at reasonable
levels (data declared by operators, 31.12.2013):
• The CRC received complaints from consumers about lack of coverage or weak
network signal
• Leading mobile operators publish different information on network coverage and
availability
• No comparison is possible between operators
Mobiltel Telenor Bulgarian
Telecommunications
company
Coverage by
territory
97,87% (UMTS)
99,51% (GSM)
80,39% (UMTS)
99,99% (GSM)
97,90% (UMTS)
99,60% (GSM)
Coverage by
population
99,73% (UMTS)
99,99% (GSM)
96,09% (UMTS)
99,98% (GSM)
99,81% (UMTS)
99,99% (GSM)
13. Decision 512 of 07 August 2014
• Public consultations on the draft decision
• The CRC ordered operators to publish online coverage checkers subject to
requirements regarding:
• Scale of each quadrant 100 meters x 100 meters which represents an area with
specific signal level (averaged)
• Each signal level is represented with different colors:
• The electronic maps should contain all data on settlements and roads
• Search functionalities
• The coverage checker must be accompanied by guidelines on factors affecting
signal levels
Coverage Level GSM UMTS color
No coverage X ≤- 104 dBm X ≤ - 105 dBm White
Acceptable - 85 dBm < X < - 104 dBm - 85dBm < X < - 105 dBm Green
Good - 85 dBm ≤ X < - 65 dBm - 85 dBm ≤ X < - 65 dBm Yellow
Very Good X ≥- 65 dBm X ≥- 65 dBm Red
14. Implementation of Decision 512 of 07 August
2014
• To date all three mobile operators implemented the decision
GSM coverage
Mobiltel Telenor BTC
16. The protection of end consumers’ data
according to the Law on Electronic
Communications
• The protection of the personal data of the consumers of
electronic communications services is regulated by the Law on
Electronic Communications in compliance with Directive
2009/136/EC (ePrivacy Directive) and Directive 95/46/EC
(Data Protection Directive)
• The consumers’ data can be processed by the undertakings
only where such data are designated directly for the provision
of electronic communications services
• The consumers’ data include:
- traffic data;
- data necessary for preparation of the subscriber bills as well
as for proof of their authenticity;
- location data.
17. The consumers consent
• In certain cases to process the consumers’ data the presence
of an explicit consent is required.
• The consent should be freely expressed by the consumers - no
negative consequences should arise for them, in case they
refuses to give their consent.
• The consent should be concrete - not a general, clearly
defined, not allow an expanded interpretation, provided in
special clauses, separated from the general conditions.
• The consent should be informed - the consumers shall receive
directly sufficiently clear and comprehensive information
regarding the purposes, for which the data shall be processed,
right before giving the consent.