The Consumer Protection Act of 1986 was passed to protect consumer rights and welfare in India. It aims to establish consumer councils at the district, state, and national levels to address complaints related to defective goods, unfair trade practices, and deficient services. The Act defines a consumer as an individual who purchases goods or services for personal use rather than for manufacturing or resale. It gives consumers various rights such as the rights to safety, to be informed, to choose, to consumer education, and to redressal. Complaints can be filed by individual consumers, recognized consumer associations, groups of consumers with common interests, or government bodies.

1. CONSUMER
PROTECTION
ACT

2.  Reason behind expansion of business
 Welfare of consumers
 Failure of other legislative measures
 Introducing CPA -1986
 Aims of CPA - 1986
INTRODUCTION

3. COMPLAINT
 If the complainant has suffered loss or
damage as a result of any unfair trade
practice adopted by any trader.
 If the goods delivered to the complainant
have one or more defects.
 If the service rendered is deficient in any
respect.

4. WHO IS CONSUMER???
 An individual who buys products or services
for personal use and not for manufacture or
resale. A consumer is someone who can make
the decision whether or not to purchase an
item at the store, and someone who can be
influenced by marketing and advertisements.
Any time someone goes to a store and
purchases a toy, shirt, beverage, or anything
else, they are making that decision as a
consumer.

5. Consumer protection Act-1986
•Passed in Lok sabha 5th december,1986
•Its a social welfare legislation which was
enacted as result of widespread consumer
protection movement

6. Objectives of CPA-1986
 Achieving & maintaining adequate
production
 To facilitate precautions
 To encourage high level of ethics
 To facilitate the development of independent
consumer group

7. Consumer Rights
Right to
safety
Right to
be
informed
Right to
choose
Right to
consume
r
educatio
n
Right to
redressal

8. Consumer councils
district state
central

9. district
•Consumer affairs
•Official & non official members
OBJECTIVES
1 against marketing
2 information about quality & quantity
3 assurance
4 redressal
5 consumer education

10.  Act as a chairman
 Official & non – official members prescribed
by...
 Max 10
OBJECTIVES
 (i) Good quality of goods and services.
 (ii) Regular and uninterrupted supply of
products; and
 (iii) Reasonable prices of the products.
state

11. central
•Consumer affairs
•Official & non official members
OBJECTIVES
1 against marketing
2 information about quality & quantity
3 assurance
4 redressal
5 consumer education

12. CONSUMER DISPUTES REDRESSAL
AGENCIES
 District forum for each district of the state
State commission for each state
 National commission at the central level

16. Procedures

17. FILING OF COMPLAINTS
A complaint may be filed by
a) The consumer to whom the goods are sold
or services are provided
b) Any recognised consumer association
c) One or more consumers with same interest
d) The central government or state
government

18. FILING OF COMPLAINTS