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Values in a Consultant Organization

1. Get the work!
     -   Marketing: Find and bring in new customers. Others need what we have learned.
     -   Support and Service: Keep our current customers. Make each customer feel special.
     -   Entrepreneurship: Expand current opportunities; package and sell good ideas.
     -   Quality and Timeliness: Don't lose the current work. Never surprise or disappoint.


2. Get the work done.
     -   Plan carefully. Start with the customer’s requirement & deadline and count backward.
     -   Communicate (team, management, customer). The wider project team includes stakeholders.
     -   Execute the plan (milestones, specs, schedule). Document & estimate all changes.
     -   Review (missed points, blind spots, perspectives, implications). Together, we’re smarter.
     -   Deliver in a professional, polished manner. We do judge books by their covers.


3. Improve the process.
     -   Generalize from each ad-hoc requirement into our business processes, for next time.
     -   Use our business processes. Become expert in them. Use them to convey status & issues.
     -   Learn more and share it (technology, customer culture, market, competition, resources).
     -   Improve individual skill proficiency. Get better at what you do, as a team and individually.
     -   Protect the customer’s information, our information, and the information network.
     -   Improve the processes; incorporate lessons-learned; propose new processes as needed.


4. Teach the next generation.
     -   Identify the knowledge, skills, and practices that are critical to success in your area.
     -   Hire successful, promotable, motivated people and grow them.
     -   Grow your team members and associates in skill, responsibility, and confidence.
     -   Document and share what you learn and what you create.


5. Give something back.
     -   Be generous with recognition to colleagues, team members, and support organizations.
     -   Provide premium treatment and attention to good customers.
     -   Give frequent rewards for team/group achievement.
     -   Ensure support, improvement, and strength to the supporting processes and infrastructure.
     -   Contribute to and participate in your communities – professional, family, and civic.

                                                                              Copyright © 1994, 2001, 2012 John E. Carpenter
                                                All rights reserved. Permission granted to copy and distribute, with attribution.

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Consultant org-values 2012

  • 1. Values in a Consultant Organization 1. Get the work! - Marketing: Find and bring in new customers. Others need what we have learned. - Support and Service: Keep our current customers. Make each customer feel special. - Entrepreneurship: Expand current opportunities; package and sell good ideas. - Quality and Timeliness: Don't lose the current work. Never surprise or disappoint. 2. Get the work done. - Plan carefully. Start with the customer’s requirement & deadline and count backward. - Communicate (team, management, customer). The wider project team includes stakeholders. - Execute the plan (milestones, specs, schedule). Document & estimate all changes. - Review (missed points, blind spots, perspectives, implications). Together, we’re smarter. - Deliver in a professional, polished manner. We do judge books by their covers. 3. Improve the process. - Generalize from each ad-hoc requirement into our business processes, for next time. - Use our business processes. Become expert in them. Use them to convey status & issues. - Learn more and share it (technology, customer culture, market, competition, resources). - Improve individual skill proficiency. Get better at what you do, as a team and individually. - Protect the customer’s information, our information, and the information network. - Improve the processes; incorporate lessons-learned; propose new processes as needed. 4. Teach the next generation. - Identify the knowledge, skills, and practices that are critical to success in your area. - Hire successful, promotable, motivated people and grow them. - Grow your team members and associates in skill, responsibility, and confidence. - Document and share what you learn and what you create. 5. Give something back. - Be generous with recognition to colleagues, team members, and support organizations. - Provide premium treatment and attention to good customers. - Give frequent rewards for team/group achievement. - Ensure support, improvement, and strength to the supporting processes and infrastructure. - Contribute to and participate in your communities – professional, family, and civic. Copyright © 1994, 2001, 2012 John E. Carpenter All rights reserved. Permission granted to copy and distribute, with attribution.