The document is a resume for Amy Whitten seeking a challenging position that allows her to use her creative and organizational skills as part of an exemplary team. She has over 8 years of management experience, including hiring and firing responsibilities and developing standardized policies and procedures. She has received two awards for her dedication to customer service, problem solving skills, and delivering exemplary service. She is detail-oriented, self-motivated, and works well both independently and as part of a team.

1. I am seeking a challenging and rewarding position that
will allow me to utilize my creative and organizational
skills to be part of an exemplary team.
H I G H L I G H T S & Q U A L I F I C A T I O N
 Tremendously detail oriented and mechanically inclined, with a logical yet
creative thought process.
 Ability to follow instructions well and make decisions with no supervision.
 Project oriented, sticking to a task until complete
 Proven skills in persevering to solve customer problems
 Successful in learning and comprehending new systems and methods
 Self-motivated and confident in making independent decisions
 Articulate, both verbally and in written form
 Extremely well organized with excellent time management skills
 Works well both independently and as part of a team
 Energetic, positive, and highly motivated, with strong and sound
judgment
 Motivational member of the team & a natural leader.
E X P E R I E N C E
 Managed 30+ employees, including hiring and firing responsibilities, as
well as maintaining the customer’s standards in regards to the ultimate
customer service experience.
 Skilled in developing and implementing standardized policies and
procedures.
 Organized, self-starter skilled at business development and relationship
management.
 Phone, customer service, and problem solving skills used extensively.
 Regularly train and deliver presentations to clients.
 Used organizational and leadership skills as part of a management team
for over eight years.
 Partner with internal and external contacts to quickly and effectively solve
customer challenges.
 Perform business reviews, constantly seeking ways to improve customer
experiences.
 Efficiency expert
A W A R D S
I am a two time award winner. I was the Bravo award winner in 2010, at which time I
had only been with the company less than a year. This award recognizes qualities of
excellence in service and as a skilled team player. Honoring my dedication to go
above and beyond to help a customer or fellow employee. The decision to honor me
with this award was a unanimous decision by the committee. In 2013 I was awarded
the Sapphire Award, for again utilizing my experience and can-do attitude to deliver
exemplary service. These awards are only given to 12 people a year and I have won it
twice in under three years.
AMY
WHITTEN
E X P E R T I S E
MANAGEMENT
CUSTOMER SERVICE
ORGANIZATION
NATURAL LEADER
MOTIVATOR
EFFICIENCY EXPERT
E M P L O Y M E N T
H I S T O R Y

Merchant Services Specialist
2009 to Present
• Sterling Financial Corporation/
Umpqua Bank
Customer Service Supervisor
2005 to 2008
• Merchant e-Solutions
Customer Service Trainer
2000 to 2005
• Merchant e-Solutions
Merchant Services - Activation
1998 to 2000
• Bank of America
509-993-1287  amy.e.whitten@gmail.com