The document is a resume for Amy Whitten seeking a challenging position that allows her to use her creative and organizational skills as part of an exemplary team. She has over 8 years of management experience, including hiring and firing responsibilities and developing standardized policies and procedures. She has received two awards for her dedication to customer service, problem solving skills, and delivering exemplary service. She is detail-oriented, self-motivated, and works well both independently and as part of a team.
I have proven my ability to effectively manage in a fast paced environment. I strongly believe having more than 10 years management experience has equipped me with skills to increase sales, grow customer base and coach up or coach out. I can demonstrated the ability to work ethically, efficiently, manage time, implement operational effectiveness, and build a team that will enhance the work environment.
Service excellence is about taking an integrated approach to business that puts the customer at the center of everything it does.
Service excellence is underscored by a compelling business philosophy that promotes the establishment of long term, mutually trusting and profitable relationships with customers.
The aim of this training is to develop a sense of customer intimacy, and explored the ways in which organizations build their knowledge and understanding of their customers’ needs and expectations, and how customers perceive the performance of the organizations
I have proven my ability to effectively manage in a fast paced environment. I strongly believe having more than 10 years management experience has equipped me with skills to increase sales, grow customer base and coach up or coach out. I can demonstrated the ability to work ethically, efficiently, manage time, implement operational effectiveness, and build a team that will enhance the work environment.
Service excellence is about taking an integrated approach to business that puts the customer at the center of everything it does.
Service excellence is underscored by a compelling business philosophy that promotes the establishment of long term, mutually trusting and profitable relationships with customers.
The aim of this training is to develop a sense of customer intimacy, and explored the ways in which organizations build their knowledge and understanding of their customers’ needs and expectations, and how customers perceive the performance of the organizations
Employee experience.key insights for staging it right.David Camps
Presentation for the European Customer Experience World 2011. May 2011. London. Presentación, para el European Customer Experience World 2011. Mayo 2011. Londres.
Onboarding Designed to Engage and Delight Customers by Dan Fisher and Gerry G...Engage
One of the keys to engaging customers effectively is to onboard and train your new hires quickly and effectively. Systematically well-trained employees who have fully bought in are enabled to engage and delight customers, helping your business grow. In this session with Dan Fisher and Gerry Gadoury, learn what common mistakes to avoid and best practices to implement to effectively hire, onboard, and train your new hires.
Service Excellence PowerPoint Presentation Slides SlideTeam
Keep your audience glued to their seats with this professionally designed service excellence PPT slides. You can represent your customer service programs by including our service excellence PPT visuals in your business presentations. You can save your valuable time, money by representing your important business aspects with our service excellence Presentation slideshow. Our service excellence PowerPoint template explains the significance of customer service programs which are important in every business industry. Being more customer-focused and providing service excellence is becoming a significant advantage and performance differentiator for both, private and public organizations. It helps businesses to win clients in an extremely competitive environment nowadays and it facilitates cost saving. Loyal customers provide positive endorsements and online reviews that can help businesses strengthen their brand. A loyal customer on average is 10 times more valuable than their first purchase. Common and simply click on this exceptionally designed service excellence presentation deck and impress your team. Drastically change circumstances for the better with our Service Excellence PowerPoint Presentation Slides. Convert angry to happy.
Thinking about developing an employee welcome kit? This is an attempt to support you with the latest trends and options for developing employee welcome kits and what kind of corporate gifts to include in the kit.
Gift Wrapped is one of the fastest growing corporate gifting companies in India, with the vision of helping companies create Brand Ambassadors.
Merchandise and gifts to employees create a very deep impact among the target audience and increase the tendency of them becoming your Brand Ambassadors. Most of the successful companies have used the Employee Welcome kits to boost the
Are employees happy working for your home care agency? Follow these tips to ensure you keep them engaged and learn how to retain them for years to come.
Recruiting as Religion: A Playbook for Creating a Culture of RecruitingMarcus Tgettis
Create a culture of recruiting by transforming your employees into the engine of your recruiting machine. Social media, sourcing technologies, big data, and gamification have radically changed the recruiting landscape and created the biggest opportunity ever to put the power and passion of recruiting into your employees’ hands. Modern HR and employee engagement practices have also paved the way to introduce recruiting practices at each phase of the employee lifecycle, from a candidate’s first experience with a company all the way until they become alumni.
Complete Business Strategies, LLC provides management consulting services to mid size healthcare firms. Our services focus on four areas including: organizational effectiveness, process improvement, employee engagement and employee recruitment planning. We help companies maximize their processes, people and technologies so they can achieve a strong competitive advantage in the market.
Employee experience.key insights for staging it right.David Camps
Presentation for the European Customer Experience World 2011. May 2011. London. Presentación, para el European Customer Experience World 2011. Mayo 2011. Londres.
Onboarding Designed to Engage and Delight Customers by Dan Fisher and Gerry G...Engage
One of the keys to engaging customers effectively is to onboard and train your new hires quickly and effectively. Systematically well-trained employees who have fully bought in are enabled to engage and delight customers, helping your business grow. In this session with Dan Fisher and Gerry Gadoury, learn what common mistakes to avoid and best practices to implement to effectively hire, onboard, and train your new hires.
Service Excellence PowerPoint Presentation Slides SlideTeam
Keep your audience glued to their seats with this professionally designed service excellence PPT slides. You can represent your customer service programs by including our service excellence PPT visuals in your business presentations. You can save your valuable time, money by representing your important business aspects with our service excellence Presentation slideshow. Our service excellence PowerPoint template explains the significance of customer service programs which are important in every business industry. Being more customer-focused and providing service excellence is becoming a significant advantage and performance differentiator for both, private and public organizations. It helps businesses to win clients in an extremely competitive environment nowadays and it facilitates cost saving. Loyal customers provide positive endorsements and online reviews that can help businesses strengthen their brand. A loyal customer on average is 10 times more valuable than their first purchase. Common and simply click on this exceptionally designed service excellence presentation deck and impress your team. Drastically change circumstances for the better with our Service Excellence PowerPoint Presentation Slides. Convert angry to happy.
Thinking about developing an employee welcome kit? This is an attempt to support you with the latest trends and options for developing employee welcome kits and what kind of corporate gifts to include in the kit.
Gift Wrapped is one of the fastest growing corporate gifting companies in India, with the vision of helping companies create Brand Ambassadors.
Merchandise and gifts to employees create a very deep impact among the target audience and increase the tendency of them becoming your Brand Ambassadors. Most of the successful companies have used the Employee Welcome kits to boost the
Are employees happy working for your home care agency? Follow these tips to ensure you keep them engaged and learn how to retain them for years to come.
Recruiting as Religion: A Playbook for Creating a Culture of RecruitingMarcus Tgettis
Create a culture of recruiting by transforming your employees into the engine of your recruiting machine. Social media, sourcing technologies, big data, and gamification have radically changed the recruiting landscape and created the biggest opportunity ever to put the power and passion of recruiting into your employees’ hands. Modern HR and employee engagement practices have also paved the way to introduce recruiting practices at each phase of the employee lifecycle, from a candidate’s first experience with a company all the way until they become alumni.
Complete Business Strategies, LLC provides management consulting services to mid size healthcare firms. Our services focus on four areas including: organizational effectiveness, process improvement, employee engagement and employee recruitment planning. We help companies maximize their processes, people and technologies so they can achieve a strong competitive advantage in the market.
Managing a 48 FTE inbound sales and 12 FTE outbound operation dealing with over 10 main products, strategic planning, creating operational efficiencies, liaison between marketing, work force management, HR and other internal departments, coaching and developing team managers.
1. I am seeking a challenging and rewarding position that
will allow me to utilize my creative and organizational
skills to be part of an exemplary team.
H I G H L I G H T S & Q U A L I F I C A T I O N
Tremendously detail oriented and mechanically inclined, with a logical yet
creative thought process.
Ability to follow instructions well and make decisions with no supervision.
Project oriented, sticking to a task until complete
Proven skills in persevering to solve customer problems
Successful in learning and comprehending new systems and methods
Self-motivated and confident in making independent decisions
Articulate, both verbally and in written form
Extremely well organized with excellent time management skills
Works well both independently and as part of a team
Energetic, positive, and highly motivated, with strong and sound
judgment
Motivational member of the team & a natural leader.
E X P E R I E N C E
Managed 30+ employees, including hiring and firing responsibilities, as
well as maintaining the customer’s standards in regards to the ultimate
customer service experience.
Skilled in developing and implementing standardized policies and
procedures.
Organized, self-starter skilled at business development and relationship
management.
Phone, customer service, and problem solving skills used extensively.
Regularly train and deliver presentations to clients.
Used organizational and leadership skills as part of a management team
for over eight years.
Partner with internal and external contacts to quickly and effectively solve
customer challenges.
Perform business reviews, constantly seeking ways to improve customer
experiences.
Efficiency expert
A W A R D S
I am a two time award winner. I was the Bravo award winner in 2010, at which time I
had only been with the company less than a year. This award recognizes qualities of
excellence in service and as a skilled team player. Honoring my dedication to go
above and beyond to help a customer or fellow employee. The decision to honor me
with this award was a unanimous decision by the committee. In 2013 I was awarded
the Sapphire Award, for again utilizing my experience and can-do attitude to deliver
exemplary service. These awards are only given to 12 people a year and I have won it
twice in under three years.
AMY
WHITTEN
E X P E R T I S E
MANAGEMENT
CUSTOMER SERVICE
ORGANIZATION
NATURAL LEADER
MOTIVATOR
EFFICIENCY EXPERT
E M P L O Y M E N T
H I S T O R Y
Merchant Services Specialist
2009 to Present
• Sterling Financial Corporation/
Umpqua Bank
Customer Service Supervisor
2005 to 2008
• Merchant e-Solutions
Customer Service Trainer
2000 to 2005
• Merchant e-Solutions
Merchant Services - Activation
1998 to 2000
• Bank of America
509-993-1287 amy.e.whitten@gmail.com