Fresh Look specializes in team coaching and leadership development to enhance organizational performance through strong relationships. Their approach incorporates bespoke workshops focused on building trust, communication, and accountability within teams. The document outlines their services, client feedback, and a case study demonstrating their impact on client relationship skills in a corporate setting.

1. Fresh Look
Team Coaching and Leadership
Development
Helping organisations build stronger teams
and lasting customer relationships

2. What’s inside
• Who are we
• What we believe
• What we do
• Our approach
• Who we work with
• What they said
• The team
• Why Fresh Look
• A case study

3. At Fresh Look we help organisations use
the power of relationships to create high
performing teams and highly effective
team leaders

4. We believe …
• Strong, trusting and lasting relationships with your clients,
stakeholders and staff can significantly step change your
performance.
• A truly customer centric organisation must move from a traditional
supplier to a trusted advisor that adds value
• High performing teams are built on trust, good communication and
understanding of differences in working styles.
• Getting closer to your clients will help you better understand their
needs, forge stronger working relationships and open up new
opportunities.

5. We use soft skills coaching to enable teams to
• Become more aware about themselves and each other
• Enable them to build trust, commitment, accountability and a
focus on results
• To find ways to increase both their positivity and productivity
• To build lasting and profitable relationships with their clients
We often combine reward and recognition events with learning

6. Our Approach
• Meet to understand your business model, strategic goals and
Engage team dynamics
• Spend some time with your people to understand their capabilities ,what is
working well and what can employing specialist analytical tools including on-line
Discovery questionnaires and 1-2-1 discussions.
• Create, bespoke experiential workshops designed to deliver all of the agreed
Design outcomes.
•Deliver a fun, lively and engaging events for your team learning new skills
Delivery and enabling them to practise in a safe environment.
•We will produce a full report which will act as reminder of the event for the
participants and will contain all of the output produced.
Report
and •We will review the whole process with you to ensure you are happy with the
review outcomes and recommendations.

7. We have worked with clients from Switzerland,
Italy, Holland and the UK

8. …and what they said
“Thanks to the tailor made program
that Tim prepared for our company, we
have taken our staffs’ client relationship
skills to the next level. The fun we had
combined with the valuable insights we
gained makes Tim a valuable partner to
our business.”
Evert Wind, MD Intertrust (Suisse) SA
“A very productive week in a very special
place. The pint sized three hour business
sessions were a real hit with our team – a
very productive and memorable
experience”
Adrian Haigh, Senior VP at Gentium
GmbH

9. Our Team
Tim Tara
Tara is a Professional Certified Coach,
Tim is a classically trained &
with over 20 years of Sales and
MBA qualified sales and operational experience, within the
marketing professional. FMCG marketplace across drinks
Founder and owner of Fresh food and retail. Tara is a qualified
Look and Mountain Plus Team diagnostic assessment
facilitator.

10. Our Team
Jo .
Edouard
Jo has 14 years commercial experience in Edouard Blanc is a former
major FMCG sales, marketing and line professional rower and
management roles. She brings commercial qualified sports and
acumen, an intuitive understanding of nutrition coach. Edouard
people and behaviour, and a real holds a Federal Certificate
appreciation for the importance of selling of High Performance Coach
to her work. Jo is a qualified Master Swiss Olympic.
Practitioner of Neuro-Linguistic
Programming.

11. Why Fresh Look?
 We offer a flexible portfolio of 121 & Team based
coaching solutions
 We can bring immediate and measureable results on
team performance
 We have a strong international client base who will
recommend our work
 Our coaches experienced practitioners with recent
commercial and leadership experience

12. Case study: Business Development and Client relationship workshop
• Company: Country division of a global corporate services company
• Sector: Financial and Corporate services
• Timing: 2011
•Location: Geneva and Zug, Switzerland
•Team size: 22
•Background •Objectives
• Broad product portfolio • To significantly increase the commercial awareness, skills and behaviours of
• Limited opportunity for client interaction the client facing teams.
• Communication dominated by phone and email. • To help the team build trusting and lasting relationships with their clients and
• Reactive approach to lead generation intermediaries.
• Intermediaries often control the client relationship •Find ways to develop commercial and growth opportunities from those
• Complex intermediary channel relationships.
• Solution
• Two, one day interactive workshops with pre-work and a mix of presentation, plenary, group and individual exercises and role play to
ensure an experiential learning event.
•Workshop topics included an introduction to the sales process, relationship selling, listening and questioning skills, understanding and
working with different personality types, handling objections, account planning and targeting, networking and pitching, adding value,
building rapport, up selling and cross selling.
•All delegates provides with a learning manual and post event report to re-enforce the learning
•Confidential report provided to the leadership team.
• Feedback
• Strong engagement, honesty, energy, interaction and involvement from all delegates
•Thought provoking, well planned, good flow, not rushed. Dynamic, content good and
interesting. Diverse and interactive.
•Today passed fast, timing was good, interaction with group and Tim and Tara.
•Good variation in topics covered but all interlinking. Interactive and informative.

13. Contact Us
I hope this document has given you are flavour of how the team maybe able to help you and
your organisation be more effective and profitable. Please feel free to pass this document to
anyone who maybe interested in what we can do for them.
With thanks
Tim ,Tara,Jo and Edouard
The Fresh Look Team
Email : timboyse@freshlookconsulting.co.uk
Mobile: 00 44 7921742124
Landline: 00 44 1332 691067