1. Allain Rodriguez allainrodriguez@hotmail.com
48-21 65th PL, Apt 1, Woodside,NY11377, US _ PrimaryContact: (786) 838 1414
Objective: To utilize my professional skills and experience with the intention of securing
professional career with ample opportunity to tackle challenges and advance,
while continuously building on my library of knowledge.
Profile: Able tomanage multiple projects,time-lineprogressionandmeetdesignatedtimelines.
Work experience:
Target NY,NY 7/2015 - Present
Guest Service Advisor,Global
CUSTOMER SERVICE
• Make eye contact and greetall customers.Acknowledge,welcomeandthankeachcustomerina
friendlyandopenmanner.
• Circulate throughoutthe store toassistcustomer(s) quicklyandpositivelywithproductselectionand
questions.
• Listen,comprehend,andrespondtocustomercommentsorquestionsinpersonoronthe phone.
• Answerphone callspromptly,courteouslyandprofessionallyusingthe appropriate greeting.
• Showcustomersproductsthatfittheirneeds,answerquestions/objectionsandaskforthe sale.
• Askall customersmakingapurchase,return,or exchange topurchase additional items(add-onsales).
• Respondtocustomercomplaintsquickly,effectivelyandcourteously,andrequestmanagement
assistance asnecessarytoresolve issues.
• Buildrepeatcustomerbase throughknowledgeable,friendly,professionalservice.
• Promptlyprocesscustomerpurchases/returntransactionsatpointof sale viaPCkeyboard,including
makingaccurate change,placingmerchandiseinabag, andremovingreceiptfromthe printertogive to
customer.
• Assistinsupervisingstaffinglevelstoachieve optimumcustomerservice atall times.
• Provide supervisorauthorizationof transactionsasrequiredbypolicy.
• Assistmanagementtoensure staff consistentlyprovidesexcellentcustomerservice andinforms
customersaboutTarget REDcards.
MERCHANDISING
• Responsible forchargingoutmerchandisethatwasdamagedor returned,reducingshortages
throughoutthe store
• Responsible forassistingwiththe restockingof merchandise onshelvesfixtures,andmovingproduct
fromthe stockroomtothe frontof the store.
• Reviewmerchandiseondisplaystoensure thatall productsinthe store are representedonthe selling
floor.
• Underthe directionof the managementteam,ensure thatmerchandise isproperlypricedand
representedperthe currentmarketing/promotionalplans.
STORE OPERATIONS,ADMINISTRATIONandMAINTENANCE
• Achieve salesgoalsandaccomplishadministrative andoperational dutiessetbyStore Manager.

2. • Assiststore inmeetingsales,profitandshrinkgoals,whileadheringtocompanypolicesand
procedures.
• Dustand cleanshelves,counters,fixtures,merchandise,andstore equipment.
• Organize backroomproduct,cashwrap back-stockproduct,andstore supplies.
• Pickup anddiscardpaper,packing/wrappingmaterial,andanyothertrash/garbage/debriswithinthe
store throughoutthe workshift.
• Adhere tooperational proceduresandcompanypolicesandpracticesascommunicatedthroughthe
companyhandbook,procedure manual andStore SupportCenterorcompanymanagement
communicationsasreleased.
• Count,balance andreconcile dailybusinesstransactiontotalsandrecordinformationintoPOSsystem.
• Ensure that all closeoutpaperworkfordailybusiness transactionsiscompletedcorrectlyaccordingto
procedures.
• Assistmanagementtoensure thatall TeamMembers correctlyfollow all companytransaction
procedures.
Sushi Maki Miami,FL 06/2014 – 06/2015
SushiChef/Kitchen Chef
● Assure all foodiscookedandpreparedcorrectlyaccordingto itsrecipe
● Prepare andcheck that all the foodisfresheveryday
● Greeteveryguestwitha warmsmile andhearty“Irasshaimase!”
● Creatinga welcomingenvironmentforall the guests
CVSPharmacy Miami, FL 10/2011 – 08 2014
ShiftSupervisor,Photo Lab Tech.
● Assistcustomersinall aspectsof service fulfillmentbydemonstratingproficientuse of proprietary
devicesandapplications;proactivelycreate enhancedshoppingexperiences throughthe
heighteneduse of tools,technologyandcollaboration
● Receive andprocessnewmerchandise
● Regular,dependable attendance andpunctuality
South Dade Toyota Homestead,FL 09/2010 –09/11
Porter
● Ensure the parkinglotand showroom are keptcleanand presentable
● Delivereverycarinperfectcondition,ensuringit’scleanedproperlyandfunctioningproperly
● Delivercarsfromdealertodealerquicklyandefficiently
Burger King Miami,FL 08/2008 –09/10
Cashier
Education
High School,Engineering, August 2010 Felix Varela Senior High School | Miami, FL

3. Skills
● Great communicationasa teammemberandleader.
● Excellentcashhandlingexperience,noreportedshortages.
● FocusedEmployee withadaptive customerservice skills.
● Organizedmultitaskerwithattentiontodetail.
● KnowledgeinPC - Microsoft Outlook,Word,Windows,Excel,andoffice XP
●FluentinSpanishSome knowledge withMicrosoftOffice.
REFERENCES
Darlwinder,GuestServiceTeamLead,Target(347) 361-4686
DavidSanchez,Manage at Ramada,(786) 301-1393
RandyJolley,FirstClassPettyOfficer,NAVY(847) 650-7798