Construction Futures Wales - Quality Standards Presentation

Paul Wintle (CITB)
Programme Manager
Construction Futures Wales

ISO 9001, ISO14001 & OSHAS 18001
Ian Widdrington
&
Steen Johns
Construction Futures Wales
Quality Management Systems

What's in it for me ?
This presentation is designed to give you an
overview of the benefits involved in an effective
management system(s)
Hopefully you will go away with a better
understanding of some of the tools available to you
and the help and support available in implementing
them.

Lets look atPaul Palms - Technical Advisor to the ISO Committee

Why Bother?
• it has the ability to improve your business
• you want to reduce costs.
• you want to improve productivity.
• You want to improve customer perception.
• you want a Structured & Continuous
Improvement ethos.
• Companies are obligated to.
Because;

Principles of
Management Systems
• Customer Focus
– Understand Current Needs
– Understand Future Needs
– Consistently Meeting Requirements
– Striving to Exceed Expectation
• Leadership
– Providing Direction for the Business
– Creating the Working Environment to achieve the Plan
• Involving All People
– Developing the abilities of the team
– Using these abilities to gain the maximum benefit
• Process Approach
– Managing your Resources as a Process
– Being Efficient and Effective

• Systematic Approach
– Identify, Understand and Manage to Achieve the Business Plan
• Continuous Improvement
– Instilling the Ethos of Continuous Improvement
– Consistently Applying the Principles
• Decision Making
– Acting on Facts
• Developing Supply Chain Relationships
– Creating Value through Win Win relationships
Principles of
Management Systems

Preparing For ISO
The Basic Requirements

Costs
Cost based on all 3 standards based with 10 employees.
A set day rate of £857
To gain ISO9001 ISO 14001 & OHSAS 18001 integrated:
Application Fee = £268
2 day Stage 1 = £1714
4 day Stage 2 = £3428 £5410
Annual costs to manage ISO9001 ISO 14001 & OHSAS 18001
Annual management fee = £930
3 day continuing assessment visit = £2570 £3500

Costs
Stage 1- is carried out at your site in order to best meet
its objective. The outcome of the review will be a
summary report, which will be provided on the day.
Stage 2 - The purpose of the stage 2 audit is to evaluate
the implementation, including effectiveness, of your
management system. The audit will take place at the
client sites and A recommendation will be made at the
completion of the audit as to whether certification can be
granted

The Basics
Document your management
processes.
Retain Documentation that
describes these in the product or
service.
Say what do, do what you say, and
prove it, then improve on it.

ISO Certification
Understand The Standard(s)
Discover the best way for you to operate
Document your processes.
Deploy procedures
Communicate
Involve
“This is the way we do things here”
Demonstrate your capability at Audit

Organisation
 Senior Team Commitment
 Communicate the Plan
 Establish an ISO ‘Team’
• Roles and responsibilities
• Establish a Budget
• Set a Timetable
 Train Key Staff
 Begin internal auditing
 Think about choice of certification body

Preparation
Document existing processes
– Quality, Environmental and Health and Safety
procedures
– Standard Operating Procedures (SOP’s)
– Method Statements
Identify Improvement Opportunities
Adapt SOP/Method Statements
Prepare ISO Systems Manual

Pre Audit
• Agree on Audit body
• Submit Systems Manual
• Arrange a pre - assessment
• Respond to recommendations
• Conduct a ‘dress rehearsal’
• Submit revised Systems Manual
• Align policies and procedures

Audit
• Conduct the audit
• Respond to findings
• Submit Corrective Actions
• Award of Certification
• Communicate & Celebrate
– Internally
– Market the qualification

For Next Audit
• Maintain Status
• Review
• Improve
• Use Internal Champions
• Communicate

Changes
Usually standards are reviewed every five years to
make sure they stay relevant….. What’s New -
14001
Clause 4, Organisation
Clause 5, Leadership
Clause 6, Planning
Clause 7, Support
Clause 8, Operations
Clause 9, Performance evaluation
Clause 10, C.I.
9001
Clause 4 Organisation
Clause 5 Leadership
Clause 6 Conformity
Clause 7 Change / Knowledge
Clause 8 Comms & Sub- Con
Clause 9 Monitoring &
Measurement
Clause 10 C.I.

Clause 4:
Context of the organisation. This is an entirely
new clause that brings a better and more
strategic understanding of all the factors
affecting the way organisations manage their
environmental responsibilities.
Outlining the proposed
changes 14001

Clause 5,
Leadership, has been enhanced to ensure more
commitment, responsiveness, active support
and feedback from the companies top
management. Their buy-in is critical for the
success of the environmental management .
changes 14001

Clause 6,
Planning. The committee felt that this section
was a better fit than the ‘acting part’ in the
current standard. This clause will specifically
focus on heightened awareness and
competence.
changes 14001

changes 14001
Clause 8,
Operations, now places greater emphasis on the
concept of the ‘value chain’ that impacts the
environmental management system. It also looks
at how organisations control changes and
outsource specific processes.
changes 14001

changes 14001
Clause 9,
Performance evaluation, is a new clause that
has pulled together a number of existing clauses
from the current version including monitoring,
measurement and management review.

Clause 10,
Improvement Although it retains the principle
of the current non-conformity and corrective
action clause, the new standard is more detailed
in its consideration of nonconformity and
resulting action needed.
changes 14001

What's new ?
 8 management principals have now become 7.
 Sections 4 through to 8 have now become:-
4 through to 10.
 New titles to Sections.
 Preventative actions have now gone and been
replaced with Risk Management.

changes 9001
Clause 4 refers to the context of the
organisation. This is a brand-new requirement
and highlights the need for senior managers to
understand the expectations of all relevant
parties. They’ll also need to know how internal
and external challenges could affect their ability
to meet these expectations

Clause 5 is about leadership. This requirement has been
set in place to ensure quality policies are aligned with strategic
direction. This will help the organisation to identify, assess and
manage all risks that could stand in the way of meeting
product requirements.
Top management is required to demonstrate leadership and
commit to ensuring that risks and opportunities that can affect
the conformity of a product or service are determined and
addressed.
changes 9001

Clause 6. This section will now replace the need
for preventive action and focus on risk and
opportunities that relate to product conformity and
customer satisfaction.
The organisation is required to take action to identify
risks and opportunities, and plan how to address these.
changes 9001

changes 9001
Clause 7 looks at how to manage change. It
also includes a new requirement to maintain
knowledge to continuously meet customer needs
and improve their overall satisfaction.
changes 9001

Clause 8 has two new requirements. The first is
contingency planning to improve customer communication,
while the second looks at ways to assess the suitability of a
design before it reaches operations. Clause 8 also specifies the
importance of controlling all outsourced activities.
The organisation is required to plan, implement and control its
processes to address the actions identified in Clause 6.
changes 9001

Clause 9 includes stronger monitoring and
measurement and how this works in relation to risk and
the effectiveness of the QMS.
The organisation is required to monitor, measure, analyse
and evaluate the risks and opportunities.
changes 9001

Clause 10 V sets out a more structured
approach for Continual Improvement &
Internal Audits
changes 9001

 Existing work on the Standard will be valid up until
2018 - so keep going
 Certificates will still be issued after the 2015
publication.
 When the new standard is published a review will take
place.
 You will then be notified of any changes
 All certificates will expire 3 yrs after certification
changes 9001

OHSAS 18001BS OHSAS 18001 Moving to ISO 45001.mp4
ISO 45001

Changes
What is BS OHSAS 18001?
BS OHSAS 18001 - Occupational Health and Safety management system. It can
help you put in place the policies, procedures and controls needed for your
organisation to achieve the best possible working conditions, aligned to
internationally recognized best practice. Identify Hazards, estimate risks then put
processes in place to mitigate the consequences
New ISO 45001 is coming
A new ISO standard, ISO 45001 for an occupational health and safety
management system is being produced which is envisaged to replace BS OHSAS
18001.
The new ISO standard, ISO 45001, produced by a Project Committee, with the
intention of publication in October 2016. The standard will be aligned with ISO
9001 (Quality Management) and ISO 14001 (Environmental Management)

Changes
Collaborative business relationships have been shown to
deliver a wide range of benefits, which enhance
competitiveness and performance whilst adding value to
organisations of all sizes. The publication of the BS 11000
is a landmark for business as the first National Standard in
the world. It does not represent a one‐size solution, but
provides a consistent framework, which can be scaled and
adapted to meet particular business needs.
BS 11000
Collaborative Working

WORKING TOGETHER
Benefits of working with BS 11000
Establishing Joint governance for collaborative
programmes and integrating this with effective
contracting arrangements requires careful attention
taking into consideration the joint objectives and those of
the individual partners, and ensuring the incentives and
measurement will support collaborative behaviours.

Achilles
Achilles creates and manages a global network of
collaborative industry communities, allowing trading
partners to share high quality, structured, real-time data.
Using cloud-based technology and industry expertise they
act as an independent partner, providing data to enable
buyers across a sector to identify and manage risk and
suppliers to increase market reach, while increasing
compliance and minimising costs for the network as a
whole.

CE Marking
As of 1st July 2014, CE marking for structural steel to BS EN 1090-1 has
become mandatory for products sold on the EU construction market.
Therefore, anyone designing and / or manufacturing steel frame or steel
components for the European market, including the UK, must comply, and
failure to do so can have serious consequences to you and your business.
Construction Products Regulations
Since the 1st July 2013 any building product that has a Harmonised Standard
needs CE Marking

CE Marking
The standard explains that all structural steel is safety critical
and therefore all manufacturing will need to be carried out in a
controlled manner. This means that the manufacturer /
distributor must document and implement a Factory
Production Control (FPC) system and have the system certified
by a Notified Body. The manufacturer / distributor will also
need to produce a Declaration of Performance (DoP). This is a
legal document that must be produced by the manufacturer /
distributor and supplied with the product(s).

Q Mark
Installation & maintenance
Certification For complex and high performing
products, confidence in their performance throughout
the product life is critical.
An installer who is certified under a third party
product installation scheme, such as a Q-Mark, will be
subject to both a rigorous initial vetting process and
regular on-going checks to ensure that the quality of
their work continues to meet the standards of the
scheme.

IIP Investors in People
Investors in People is a management framework for high
performance through people. The accreditation is
recognised across the world as a mark of excellence.
IIP optimise performance by championing best practice
in people management and equipping the organisations
with the tools to succeed. Organisations that
demonstrate the Investors in People Standard achieve
our accreditation through a rigorous and objective
assessment to determine performance.

Why implement an
Integrated Standards
The main reason is that many SMEs are suppliers to large
companies that impose quality and environmental
requirements on their supply chain. In many cases, these
requirements can only be met by implementing a
management system and being certified. Also, governments
apply quality, environmental and even sustainability criteria
in their purchasing and procurement activities. SMEs are
therefore encouraged to implement quality and
environmental management systems to stay in business.

Thank you for listening
Any Questions?

• Ian Widdrington
• Phone 07717 862 797
• e-mail ian.widdrington @enterprise.uk.com
• Steen Johns
• Phone 07540 685 278
• e-mail steen.johns@enterprise.uk.com

Construction Futures Wales - Quality Standards Presentation

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