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Efqm innovation-agencies-presentation (1)
- 2. ©EFQM 2014
Peer learning for Innovation Agencies
Overview of the EFQM
What is EFQM
The EFQM Model
The EFQM Framework for Innovation Agencies
What is the use of the framework
Past experiences with the framework
Way forward for peer learning programme
- 3. ©EFQM 2014
What is EFQM?
89% of people agree using the Model helps increase
their organisation’s competitiveness
450 Members; 30.000 Model users
Non-profit foundation formed in 1989
90% of people agree using the Model helps
develop a culture of continuous improvement
35 partners covering 31 countries
- 5. ©EFQM 2014
Covering all types of Organisations
SMEs Large
Industry
Services / Public Sector
Austrian
5* hotel
Slovak
Finance Ministry
French Postal
Services
Spanish Youth
Association
Irish
High School
British
UniversityPolish City govt
EU Institution
Swedish & German
Car Manufacturers
German
Engrg Group
Belgian Materials
Technologies
German Hi Tech
Start-up
French Electric
Utility
Austrian Production
Equipmt Mfr
Spanish Gas
Distributor
Luxmbg Dentist
Office
Danish
Pumps Mfr
Swiss Rail Operator
British
Pumps Mfr
Italian Telecom
Swedish Bank
Russian Water Utility
French Airports
Mfr: Manufacturer
Spanish
Hospital
Japanese Printing &
Documt Mgmt
Dutch
Hi Tech
- 6. ©EFQM 2014
EFQM Portfolio
EFQMTool Kit
Learning from the Network
Personal
Development
Training at EFQM
EFQM Assessor
Organisational
Development
In HouseTraining
Assessment &
Recognition
EFQM
Membership
- 10. ©EFQM 2014
Return on
investment
Optimise
profitability
Sustainable
financial growth
Value-adding
products &
services
Excellent service
Opportunities to
develop & grow
Work / life
balance
Pride in
Organisation
Brand reputation
Ethical behaviour
Transparent
communication
Dealing with expectations
People Customers ShareholdersSociety
Leaders who inspire trust
Clearly defined long-term strategy
Robust internal processes
The right Partners & Suppliers
- 12. ©EFQM 2014
EU Endorsement
Herman Van Rompuy, President of European Council
"All European organisations, both in the public and
private sectors, are facing new challenges. The
increasing pressure to compete on a global stage with
limited resources means we all have to work together
to secure our future prosperity, and that of generations
to come. The EFQM Excellence Model provides a
framework that encourages the cooperation,
collaboration and innovation that we will need to
ensure this goal is achieved."
- 13. ©EFQM 2014
A Holistic Management System
Leadership
Vision, Mission & Values
Leadership Competencies &
Development
Balanced Scorecard
Management Meetings
Stakeholder Meetings
Annual Report / Sustainability
Report
Processes, Products & Services
Process Management System
(e.g. ISO9001)
Process Improvement (e.g. Six
Sigma)
R&D
Marketing
Customer Satisfaction Surveys
Customer Service & Relationship
People
Employee Engagement Survey
Competency & Job Description
Objectives Setting, Training Plan
& Appraisal
Internal Communication
Strategy
SWOT Analysis
Strategic Planning Process
Communicating Strategy
Risk Management
Scenario Planning
Partnerships & Resources
Supply Chain Management
Financial Budgets &
Management(e.g. ISO14001)
Environmental Management
System
IT Infrastructure
Examples of Enablers
- 16. ©EFQM 2014
The EFQM Framework for Innovation Agencies has
been developed to provide governmental and
regional innovation agencies with a holistic and
universal approach towards excellence in managing
their strategy.
In particular, the Framework is intended to help the
agencies to get started with an assessment process
that can be continued for a number of years and to
identify and share good practices with peers.
The EFQM Framework for Innovation
Agencies
- 18. ©EFQM 2014
This EFQM Framework for Innovation
Agencies:
As a structure to define and implement a consistent
strategy.
As a tool for self-assessment, by measuring how the
organisation is performing, and helping to
understand the gaps towards excellence in managing
the implementation of strategy.
As a tool for external assessment, e.g., for a group of
agencies willing to start a joint learning and
benchmarking process based on reciprocal
assessments
As
- 19. ©EFQM 2014
How we deployed the framework:
INNO-Partnering Forum
10 participants from agencies trained by EFQM
05/2010
Pilot Assessment at Tekes (FIN) 06/2010
External assessment by a group of peers
Open Call for interest 09/2011
Agency specific EFQM kick-off approach (”J2E”)
developed & tested:
Workshop at TSB(UK) 29.2.-1.3.2012
2 Workshops at SISP Network (SWE) spring 2012
Workshop at Agentschap Ondernemen (BEL) July 2012
- 20. ©EFQM 2014
What we learned from
experiences…
Keep it simple
Workshop to facilitate the first self-assessment
Define Stakeholder Map
Clarify process model
Customise assessment tools
Train peer assessors on the use of the Radar methodology
Use a well-established format to run the assessment
(EFQM Levels of Excellence assessment)
- 21. ©EFQM 2014
Model: EFQM Quality Assessment project
A 2 day workshop with management staff of the assessed
agency
Facilitation by an EFQM lead assessor with use of simple assessment
tools
Creation of a self-assessment report following a specific methodology
A 1.5 day training with 2 peer assessors from other agencies
Familiarising with assessment techniques and the case of the assessed
agency (self-assessment report)
Assessment of the innovation agency
Committed to Excellence assessment performed by the 2 peer
assessors with the supervision of the EFQM lead assessor
Good practices gathering using the RADAR methodology
Identified by the peer assessors
