Consistent quality in the era of constant change
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Consistent quality in the era of constant change
- 1. CONSISTENTQUALITY IN THE ERA OF CONSTANT CHANGE Seshadri Narasimhan
- 2. Consistent Quality in the Era of Constant Change2 Quality - The Customer Paradigm Quality is Customer’s Right. Quality is Given Defining and monitoring meaningful Metrics Quality is transparent Tracing the cause from effect Quality is traceable Prediction of performance helps to maintain Consistent Quality Quality is futuristic 01 02 03 04
- 3. Consistent Quality in the Era of Constant Change3 Quality - The Organization Paradigm 3 Focus on Implementation of Quality Plan Implemented Effective Quality Planning Planned Control the cost of Quality Cost Controlled
- 5. Consistent Quality in the Era of Constant Change5 Evolution of Quality Management 5 1924 - Statistical process control charts 1930 - Tables for acceptance sampling 1940’s - Statistical sampling techniques 1950’s - Quality assurance/ TQC 1960’s - Zero defects 1970’s - Quality assurance in services 1987 – ISO 9000 1993 – CMM for Software 2008 – Agile Methodologies 2009 - DevOps
- 6. Consistent Quality in the Era of Constant Change6 TOTAL QUALITY MANAGEMENT TQM Requirements Assurance Architecture & Environment Assurance UAT & Release Assurance Customer Satisfaction Assurance Consumer/Agent needs Product Features IT Elicitation gaps Quality Function Deployment User Experience Product Performance Product Flexibility Real-time Usage Simulation Roll Back UAT Schedule Scope Customer Feedback Post Install Support Call Centre User Training Product Documentation Training Customer Satisfaction UAT Residual Defect Density Req. Stability Index Scalability & Operability Index ASB (Arch Service Board) TLM (Tech Lifecycle Mgmt) DA (Del Assurance) Strategic re-alignment of QA leads in a TQM approach will not just institutionalize governance but reduce project cost & release timelines with no additional cost.
- 7. Consistent Quality in the Era of Constant Change7 Quality 360 – Quality Framework: Process and Tools Requirements and code inspection methods improve defect prevention. Automation of code Compliance suing code Analyzer and Transformer helps improve code quality. Test process is comprehensive and proven in the market place by using Test automation Data Quality impacts overall application quality and business performance. Data Quality automation addresses data quality issues.
- 8. Innovation Quotient Process Quotient Agility Quotient Quality Quotient Concluding Thoughts……
- 9. Thank You
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