SlideShare a Scribd company logo
1 of 21
PROJECT QUALITY ASSURANCE
MANAGEMENT
INTRODUCTION :
• You can think of quality assurance as the
activities and management processes that are
done to ensure that the products and services
the project delivers are at the required
quality level. It is process driven and focused on
the development of the product or delivery of the
service.
Function Quality program
• Quality Assurance
– Covers everything from raw materials and GMP(good
manufacturing practices).
– verification through finished-product release
– HACCP(hazard analysis and critical control point) is
part of QA
– proactive quality process
• Quality Control
– Actual manufacturing process
– Focused on fulfilling quality requirements
– Reactive quality process
Support
• Top management must buy into what QA is
doing
• QA manager must report to CEO or direct link
• Corporate support does not always make one
popular with local managers but is critical for
maintaining high quality standards
Supervision
• Person with basic educational knowledge
• Desire to do the job
– “The job is relentless and does not go away over the
weekend. The quality manager must address the
issues as they arise. If one leaves an issue on Friday
without making a decision, then on Monday, one is
already two days behind. The consensus is that the
good supervisors have a fire in their belly that keeps
them on top of things and does not allow them to
become complacent. One cannot ride along hoping
that things will get better without some type of
intervention.” Dean Tjornehoj, director of quality
assurance, Land O’Lakes, Inc.,
What is Quality
• The ability to make the same thing the same
way, over and over again
• Customer buys today is same as what they
bought last week or will buy next week
• Product meets customer’s expectations 100% of
the time
Customer expectations
• This is where quality programs begin.
– Marketing has defined the customer expectations.
– Product development has created a product that
meets those expectations.
– Engineering has designed a process to make the
desired product.
– Now, all QA must do is design a control system that
verifies that everything is working as designed.
Statistically based process
• You cannot inspect quality in.
• The process must be able to meet the
specifications or there will be a lot of rework.
• Programs have to be statistically based.
• There must be integration between R&D,
engineering and marketing to define a product
that can be made 99% of the time.
• The program that is designed to control the
process must then make sense.
Integration process
• Integration of product development, engineering,
marketing.
– Will the raw materials available, combined with the normal
variation in the process, produce the product desired?
– How does one describe what is actually needed in statistical
terms that can verify the processes?
– Does the normal variation lie within the specification, or is some
type of sorting required to meet the specification?
– Does anyone know what the cost of tight specifications is?
– How will the QA manager design and implement the control
program required to assure that the final product going out the
door meets customers’ needs, given the restrictions imposed by
the raw materials, regulatory concerns and the process design?
Understand use of product
• Retail population
• Industrial customer
– Make sure that the customer knows what he wants
– Learn what process they are going to be using
– Monitor customer feedback — suggestions and
complaints
– Develop product that the customer is looking for
Installation of QA plan
• Organization of department
– Make use of supervisors
• Amount and quality of training affects finished product
quality
– Every line employee should be trained
– Verify job is being done correctly
• Automation of process changes types and quantities of
analyses needed
– Speed of testing
– What level of accuracy is necessary
– Maintenance and calibration of lab equipment
– Training of technicians
– Verification of accuracy and variation of technicians
QA operation
• Reviewing the daily lab and production reports is
a part of the QA responsibilities. This is to
determine that the procedures are being
followed and the tests are being made. QA can
spot trends by conducting consistent record
reviews. If record reviews don’t stay current, no
one will get timely feedback before a real
problem crops up.
QA operation
• If certain tests take several days to complete, the
department must create a record review, and a well-
coordinated release procedure must be developed so
that product is not shipped prior to the completion of all
the tests.
• Electronic, as well as actual, inventory-control
procedures are necessary, and fall under the supervision
of QA.
• This is where a great deal of pressure is brought to bear
on the QA function. The company has orders to fill and
customers to keep happy, but the test results are not
available. As the industry develops new, rapid
procedures for microbiological testing, this time lag will
decrease dramatically.
QA operation
• The question is easier to answer with food-safety issues
than with quality deviations.
– With food safety, if you don’t know or there is doubt, you don’t
ship anything.
– However, with quality deviations, the manager must ask how bad
the out-of-specification condition is.
• Previous customer complaints about a problem can be reported
along with the test data.
• One recommendation might entail a quality review committee
established by upper management that will make these decisions
based on the data furnished by QA.
• This should occur at a management level that understands the total
ramifications of a decision to ship or not ship the product. Usually,
these are the people that established and approved the original
product specifications.
QA operation
• Raw-material deviations are easier to deal with.
– Is the product safe to use? If the answer is no, then it is rejected.
– Can the company make a good, quality finished product from the
out-of-specification raw material?
• If yes, then it is accepted and a deviation report is sent to the
supplier.
– Can the supplier replace the raw material in time to maintain the
production schedule?
• If not, then how badly does the company need the final product it
contains?
• If it is critical, then can manufacturing make a processing change to
accommodate the raw-material deviation?
• If not, then it is still rejected.
– Purchasing and production must receive notification immediately
of all raw-material problems.
QA operation
• Production and purchasing should get feedback
regarding raw-material and finished-product
compliance, both the good, as well as the bad.
• These departments need advance notice of any
negative trends that have been detected before
they become out-of-specification problems.
• Recommendations on how to improve the
process are always helpful, especially if
someone has been observing the causes and
effects of the various process inputs on the final
product.
QA operation
• Only install new procedures that are based on
verified cause-and-effect analysis.
• Companies must avoid overly restrictive
specifications that are not directly linked to
product safety, government regulations or
product quality, since these only raise the cost of
the operation.
QA operation
• QA is the voice of the customer in the plant
• Establish the expectation that the products that
are to be made will meet the specifications of
the customer.
• Go to the people on the line and explain what
the customer expects from the products.
• Get out of the office and ask the people what is
going on.
THANKING YOU

More Related Content

What's hot

Quality control and quality assurance
Quality control and quality assuranceQuality control and quality assurance
Quality control and quality assuranceLeola Ramirez
 
Presentation Quality Management
Presentation Quality ManagementPresentation Quality Management
Presentation Quality ManagementPrizzl
 
Quality planning and control
Quality planning and controlQuality planning and control
Quality planning and controlAshutosh Jaiswal
 
Quality management slides
Quality management slidesQuality management slides
Quality management slidesSaba Afaq
 
Quality Management Presentation
Quality Management PresentationQuality Management Presentation
Quality Management Presentationbrianbish10795
 
Ipc india newsletter feb19_article_ms_seema sabikhi
Ipc india newsletter feb19_article_ms_seema sabikhiIpc india newsletter feb19_article_ms_seema sabikhi
Ipc india newsletter feb19_article_ms_seema sabikhiSuresh Kr. Rana
 
The Implementation of QMS in construction industry
The Implementation of QMS in construction industryThe Implementation of QMS in construction industry
The Implementation of QMS in construction industryRaghavendra Rachamadugu
 
Quality control process
Quality control processQuality control process
Quality control processPrateek Nigam
 
Total quality management its applications and failures
Total quality management its applications and failuresTotal quality management its applications and failures
Total quality management its applications and failuresSIBENDU SURAJEET JENA
 
Quality management @ ppt DOMS
Quality management @ ppt DOMSQuality management @ ppt DOMS
Quality management @ ppt DOMSBabasab Patil
 
Role of qa&qc in manufacturing presentation
Role of qa&qc in manufacturing   presentationRole of qa&qc in manufacturing   presentation
Role of qa&qc in manufacturing presentationImran Jamil
 
Managing Quality
Managing QualityManaging Quality
Managing Qualityknksmart
 
Quality management and quality planning
Quality management and quality planningQuality management and quality planning
Quality management and quality planningAmartya Talukdar
 
A Quick Guide to Quality Management
A Quick Guide to Quality ManagementA Quick Guide to Quality Management
A Quick Guide to Quality ManagementAnanth Palaniappan
 
Qa tools and techniques
Qa tools and techniquesQa tools and techniques
Qa tools and techniquesSagar Savale
 
Importance of Quality Assurance
Importance of Quality AssuranceImportance of Quality Assurance
Importance of Quality AssuranceCyber Group
 

What's hot (20)

Quality control and quality assurance
Quality control and quality assuranceQuality control and quality assurance
Quality control and quality assurance
 
Product Quality
Product QualityProduct Quality
Product Quality
 
Presentation Quality Management
Presentation Quality ManagementPresentation Quality Management
Presentation Quality Management
 
Quality Management
Quality ManagementQuality Management
Quality Management
 
Quality planning and control
Quality planning and controlQuality planning and control
Quality planning and control
 
Quality management slides
Quality management slidesQuality management slides
Quality management slides
 
Quality Management Presentation
Quality Management PresentationQuality Management Presentation
Quality Management Presentation
 
Ipc india newsletter feb19_article_ms_seema sabikhi
Ipc india newsletter feb19_article_ms_seema sabikhiIpc india newsletter feb19_article_ms_seema sabikhi
Ipc india newsletter feb19_article_ms_seema sabikhi
 
The Implementation of QMS in construction industry
The Implementation of QMS in construction industryThe Implementation of QMS in construction industry
The Implementation of QMS in construction industry
 
Quality control process
Quality control processQuality control process
Quality control process
 
Total quality management its applications and failures
Total quality management its applications and failuresTotal quality management its applications and failures
Total quality management its applications and failures
 
Quality management @ ppt DOMS
Quality management @ ppt DOMSQuality management @ ppt DOMS
Quality management @ ppt DOMS
 
Role of qa&qc in manufacturing presentation
Role of qa&qc in manufacturing   presentationRole of qa&qc in manufacturing   presentation
Role of qa&qc in manufacturing presentation
 
Managing Quality
Managing QualityManaging Quality
Managing Quality
 
Quality management and quality planning
Quality management and quality planningQuality management and quality planning
Quality management and quality planning
 
A Quick Guide to Quality Management
A Quick Guide to Quality ManagementA Quick Guide to Quality Management
A Quick Guide to Quality Management
 
Qa tools and techniques
Qa tools and techniquesQa tools and techniques
Qa tools and techniques
 
Quality
QualityQuality
Quality
 
Introduction to Quality
Introduction to QualityIntroduction to Quality
Introduction to Quality
 
Importance of Quality Assurance
Importance of Quality AssuranceImportance of Quality Assurance
Importance of Quality Assurance
 

Similar to Project quality assurance management

QUALITY CONTROL TOTAL QUALITY CONTROL.pptx
QUALITY CONTROL  TOTAL QUALITY CONTROL.pptxQUALITY CONTROL  TOTAL QUALITY CONTROL.pptx
QUALITY CONTROL TOTAL QUALITY CONTROL.pptxSamitBisal
 
LE THI MONG DIEP- CURRICULUM VITAE
LE THI MONG DIEP- CURRICULUM VITAELE THI MONG DIEP- CURRICULUM VITAE
LE THI MONG DIEP- CURRICULUM VITAELe Diep
 
Auditing for Sterile Production Area
Auditing for Sterile Production AreaAuditing for Sterile Production Area
Auditing for Sterile Production AreaMANIKANDAN V
 
QUALMAN QUIZ # 1 Reviewer
QUALMAN QUIZ # 1 ReviewerQUALMAN QUIZ # 1 Reviewer
QUALMAN QUIZ # 1 ReviewerSamantha Abalos
 
Controlling Quality by Waqas Ali Tunio
Controlling Quality by Waqas Ali TunioControlling Quality by Waqas Ali Tunio
Controlling Quality by Waqas Ali TunioWaqas Ali Tunio
 
PROJECT MANAGEMENT- QUALITY PROCESSEC.ppt
PROJECT MANAGEMENT- QUALITY PROCESSEC.pptPROJECT MANAGEMENT- QUALITY PROCESSEC.ppt
PROJECT MANAGEMENT- QUALITY PROCESSEC.pptTHULASIMANOHARAN2
 
GMP Training: Handling of deviation
GMP Training: Handling of deviationGMP Training: Handling of deviation
GMP Training: Handling of deviationDr. Amsavel A
 
Quality Management System by Signorina Y. Bueno (WMSU-ZC)
Quality Management System by Signorina Y. Bueno (WMSU-ZC)Quality Management System by Signorina Y. Bueno (WMSU-ZC)
Quality Management System by Signorina Y. Bueno (WMSU-ZC)signorina bueno
 
4S Akademi - QAI - Software Testing Principles and Concepts
4S Akademi - QAI - Software Testing Principles and Concepts4S Akademi - QAI - Software Testing Principles and Concepts
4S Akademi - QAI - Software Testing Principles and ConceptsSerdar Zeybek
 
Quality control
Quality controlQuality control
Quality controldeepu2000
 
Quality Assurance and validation
Quality Assurance and validationQuality Assurance and validation
Quality Assurance and validationKrishan Verma
 
Advanced Product Quality Planning And Control Plans Based On APQP 2 Nd Edition
Advanced Product Quality Planning And Control Plans Based On APQP 2 Nd EditionAdvanced Product Quality Planning And Control Plans Based On APQP 2 Nd Edition
Advanced Product Quality Planning And Control Plans Based On APQP 2 Nd EditionScott Faria
 

Similar to Project quality assurance management (20)

1
11
1
 
QUALITY CONTROL TOTAL QUALITY CONTROL.pptx
QUALITY CONTROL  TOTAL QUALITY CONTROL.pptxQUALITY CONTROL  TOTAL QUALITY CONTROL.pptx
QUALITY CONTROL TOTAL QUALITY CONTROL.pptx
 
LE THI MONG DIEP- CURRICULUM VITAE
LE THI MONG DIEP- CURRICULUM VITAELE THI MONG DIEP- CURRICULUM VITAE
LE THI MONG DIEP- CURRICULUM VITAE
 
Auditing for Sterile Production Area
Auditing for Sterile Production AreaAuditing for Sterile Production Area
Auditing for Sterile Production Area
 
QUALMAN QUIZ # 1 Reviewer
QUALMAN QUIZ # 1 ReviewerQUALMAN QUIZ # 1 Reviewer
QUALMAN QUIZ # 1 Reviewer
 
Controlling Quality by Waqas Ali Tunio
Controlling Quality by Waqas Ali TunioControlling Quality by Waqas Ali Tunio
Controlling Quality by Waqas Ali Tunio
 
Curriculum vitae
Curriculum vitaeCurriculum vitae
Curriculum vitae
 
Apply quality standards.pdf
Apply quality standards.pdfApply quality standards.pdf
Apply quality standards.pdf
 
PROJECT MANAGEMENT- QUALITY PROCESSEC.ppt
PROJECT MANAGEMENT- QUALITY PROCESSEC.pptPROJECT MANAGEMENT- QUALITY PROCESSEC.ppt
PROJECT MANAGEMENT- QUALITY PROCESSEC.ppt
 
GMP Training: Handling of deviation
GMP Training: Handling of deviationGMP Training: Handling of deviation
GMP Training: Handling of deviation
 
Quality Management System by Signorina Y. Bueno (WMSU-ZC)
Quality Management System by Signorina Y. Bueno (WMSU-ZC)Quality Management System by Signorina Y. Bueno (WMSU-ZC)
Quality Management System by Signorina Y. Bueno (WMSU-ZC)
 
Good Manufacturing Practice-Overview
Good Manufacturing Practice-OverviewGood Manufacturing Practice-Overview
Good Manufacturing Practice-Overview
 
Pp chapter2
Pp chapter2Pp chapter2
Pp chapter2
 
MADHUKUMAR GOWDRU Updated
MADHUKUMAR GOWDRU UpdatedMADHUKUMAR GOWDRU Updated
MADHUKUMAR GOWDRU Updated
 
4S Akademi - QAI - Software Testing Principles and Concepts
4S Akademi - QAI - Software Testing Principles and Concepts4S Akademi - QAI - Software Testing Principles and Concepts
4S Akademi - QAI - Software Testing Principles and Concepts
 
Quality control
Quality controlQuality control
Quality control
 
Quality Assurance and validation
Quality Assurance and validationQuality Assurance and validation
Quality Assurance and validation
 
Advanced Product Quality Planning And Control Plans Based On APQP 2 Nd Edition
Advanced Product Quality Planning And Control Plans Based On APQP 2 Nd EditionAdvanced Product Quality Planning And Control Plans Based On APQP 2 Nd Edition
Advanced Product Quality Planning And Control Plans Based On APQP 2 Nd Edition
 
Quality Control-1
Quality Control-1Quality Control-1
Quality Control-1
 
Charinthorn_Resume file_
Charinthorn_Resume file_Charinthorn_Resume file_
Charinthorn_Resume file_
 

More from SIBENDU SURAJEET JENA

More from SIBENDU SURAJEET JENA (7)

Statistical quality control
Statistical  quality  controlStatistical  quality  control
Statistical quality control
 
Six sigma method of quality control
Six sigma method of quality controlSix sigma method of quality control
Six sigma method of quality control
 
Quality assurance vs quality control
Quality assurance vs quality controlQuality assurance vs quality control
Quality assurance vs quality control
 
Quality standards as per iso
Quality  standards  as  per  isoQuality  standards  as  per  iso
Quality standards as per iso
 
Construction practices and quality control
Construction practices and quality controlConstruction practices and quality control
Construction practices and quality control
 
Bim its applications
Bim   its applicationsBim   its applications
Bim its applications
 
Acceptance sampling
Acceptance samplingAcceptance sampling
Acceptance sampling
 

Recently uploaded

Mine Environment II Lab_MI10448MI__________.pptx
Mine Environment II Lab_MI10448MI__________.pptxMine Environment II Lab_MI10448MI__________.pptx
Mine Environment II Lab_MI10448MI__________.pptxRomil Mishra
 
"Exploring the Essential Functions and Design Considerations of Spillways in ...
"Exploring the Essential Functions and Design Considerations of Spillways in ..."Exploring the Essential Functions and Design Considerations of Spillways in ...
"Exploring the Essential Functions and Design Considerations of Spillways in ...Erbil Polytechnic University
 
List of Accredited Concrete Batching Plant.pdf
List of Accredited Concrete Batching Plant.pdfList of Accredited Concrete Batching Plant.pdf
List of Accredited Concrete Batching Plant.pdfisabel213075
 
Engineering Drawing section of solid
Engineering Drawing     section of solidEngineering Drawing     section of solid
Engineering Drawing section of solidnamansinghjarodiya
 
CS 3251 Programming in c all unit notes pdf
CS 3251 Programming in c all unit notes pdfCS 3251 Programming in c all unit notes pdf
CS 3251 Programming in c all unit notes pdfBalamuruganV28
 
Robotics Group 10 (Control Schemes) cse.pdf
Robotics Group 10  (Control Schemes) cse.pdfRobotics Group 10  (Control Schemes) cse.pdf
Robotics Group 10 (Control Schemes) cse.pdfsahilsajad201
 
System Simulation and Modelling with types and Event Scheduling
System Simulation and Modelling with types and Event SchedulingSystem Simulation and Modelling with types and Event Scheduling
System Simulation and Modelling with types and Event SchedulingBootNeck1
 
Cooling Tower SERD pH drop issue (11 April 2024) .pptx
Cooling Tower SERD pH drop issue (11 April 2024) .pptxCooling Tower SERD pH drop issue (11 April 2024) .pptx
Cooling Tower SERD pH drop issue (11 April 2024) .pptxmamansuratman0253
 
Levelling - Rise and fall - Height of instrument method
Levelling - Rise and fall - Height of instrument methodLevelling - Rise and fall - Height of instrument method
Levelling - Rise and fall - Height of instrument methodManicka Mamallan Andavar
 
Class 1 | NFPA 72 | Overview Fire Alarm System
Class 1 | NFPA 72 | Overview Fire Alarm SystemClass 1 | NFPA 72 | Overview Fire Alarm System
Class 1 | NFPA 72 | Overview Fire Alarm Systemirfanmechengr
 
Katarzyna Lipka-Sidor - BIM School Course
Katarzyna Lipka-Sidor - BIM School CourseKatarzyna Lipka-Sidor - BIM School Course
Katarzyna Lipka-Sidor - BIM School Coursebim.edu.pl
 
Comparative study of High-rise Building Using ETABS,SAP200 and SAFE., SAFE an...
Comparative study of High-rise Building Using ETABS,SAP200 and SAFE., SAFE an...Comparative study of High-rise Building Using ETABS,SAP200 and SAFE., SAFE an...
Comparative study of High-rise Building Using ETABS,SAP200 and SAFE., SAFE an...Erbil Polytechnic University
 
Module-1-(Building Acoustics) Noise Control (Unit-3). pdf
Module-1-(Building Acoustics) Noise Control (Unit-3). pdfModule-1-(Building Acoustics) Noise Control (Unit-3). pdf
Module-1-(Building Acoustics) Noise Control (Unit-3). pdfManish Kumar
 
Artificial Intelligence in Power System overview
Artificial Intelligence in Power System overviewArtificial Intelligence in Power System overview
Artificial Intelligence in Power System overviewsandhya757531
 
Robotics-Asimov's Laws, Mechanical Subsystems, Robot Kinematics, Robot Dynami...
Robotics-Asimov's Laws, Mechanical Subsystems, Robot Kinematics, Robot Dynami...Robotics-Asimov's Laws, Mechanical Subsystems, Robot Kinematics, Robot Dynami...
Robotics-Asimov's Laws, Mechanical Subsystems, Robot Kinematics, Robot Dynami...Sumanth A
 
Turn leadership mistakes into a better future.pptx
Turn leadership mistakes into a better future.pptxTurn leadership mistakes into a better future.pptx
Turn leadership mistakes into a better future.pptxStephen Sitton
 
Earthing details of Electrical Substation
Earthing details of Electrical SubstationEarthing details of Electrical Substation
Earthing details of Electrical Substationstephanwindworld
 
US Department of Education FAFSA Week of Action
US Department of Education FAFSA Week of ActionUS Department of Education FAFSA Week of Action
US Department of Education FAFSA Week of ActionMebane Rash
 
Immutable Image-Based Operating Systems - EW2024.pdf
Immutable Image-Based Operating Systems - EW2024.pdfImmutable Image-Based Operating Systems - EW2024.pdf
Immutable Image-Based Operating Systems - EW2024.pdfDrew Moseley
 

Recently uploaded (20)

Mine Environment II Lab_MI10448MI__________.pptx
Mine Environment II Lab_MI10448MI__________.pptxMine Environment II Lab_MI10448MI__________.pptx
Mine Environment II Lab_MI10448MI__________.pptx
 
"Exploring the Essential Functions and Design Considerations of Spillways in ...
"Exploring the Essential Functions and Design Considerations of Spillways in ..."Exploring the Essential Functions and Design Considerations of Spillways in ...
"Exploring the Essential Functions and Design Considerations of Spillways in ...
 
List of Accredited Concrete Batching Plant.pdf
List of Accredited Concrete Batching Plant.pdfList of Accredited Concrete Batching Plant.pdf
List of Accredited Concrete Batching Plant.pdf
 
Engineering Drawing section of solid
Engineering Drawing     section of solidEngineering Drawing     section of solid
Engineering Drawing section of solid
 
CS 3251 Programming in c all unit notes pdf
CS 3251 Programming in c all unit notes pdfCS 3251 Programming in c all unit notes pdf
CS 3251 Programming in c all unit notes pdf
 
Robotics Group 10 (Control Schemes) cse.pdf
Robotics Group 10  (Control Schemes) cse.pdfRobotics Group 10  (Control Schemes) cse.pdf
Robotics Group 10 (Control Schemes) cse.pdf
 
System Simulation and Modelling with types and Event Scheduling
System Simulation and Modelling with types and Event SchedulingSystem Simulation and Modelling with types and Event Scheduling
System Simulation and Modelling with types and Event Scheduling
 
Cooling Tower SERD pH drop issue (11 April 2024) .pptx
Cooling Tower SERD pH drop issue (11 April 2024) .pptxCooling Tower SERD pH drop issue (11 April 2024) .pptx
Cooling Tower SERD pH drop issue (11 April 2024) .pptx
 
Levelling - Rise and fall - Height of instrument method
Levelling - Rise and fall - Height of instrument methodLevelling - Rise and fall - Height of instrument method
Levelling - Rise and fall - Height of instrument method
 
Class 1 | NFPA 72 | Overview Fire Alarm System
Class 1 | NFPA 72 | Overview Fire Alarm SystemClass 1 | NFPA 72 | Overview Fire Alarm System
Class 1 | NFPA 72 | Overview Fire Alarm System
 
Designing pile caps according to ACI 318-19.pptx
Designing pile caps according to ACI 318-19.pptxDesigning pile caps according to ACI 318-19.pptx
Designing pile caps according to ACI 318-19.pptx
 
Katarzyna Lipka-Sidor - BIM School Course
Katarzyna Lipka-Sidor - BIM School CourseKatarzyna Lipka-Sidor - BIM School Course
Katarzyna Lipka-Sidor - BIM School Course
 
Comparative study of High-rise Building Using ETABS,SAP200 and SAFE., SAFE an...
Comparative study of High-rise Building Using ETABS,SAP200 and SAFE., SAFE an...Comparative study of High-rise Building Using ETABS,SAP200 and SAFE., SAFE an...
Comparative study of High-rise Building Using ETABS,SAP200 and SAFE., SAFE an...
 
Module-1-(Building Acoustics) Noise Control (Unit-3). pdf
Module-1-(Building Acoustics) Noise Control (Unit-3). pdfModule-1-(Building Acoustics) Noise Control (Unit-3). pdf
Module-1-(Building Acoustics) Noise Control (Unit-3). pdf
 
Artificial Intelligence in Power System overview
Artificial Intelligence in Power System overviewArtificial Intelligence in Power System overview
Artificial Intelligence in Power System overview
 
Robotics-Asimov's Laws, Mechanical Subsystems, Robot Kinematics, Robot Dynami...
Robotics-Asimov's Laws, Mechanical Subsystems, Robot Kinematics, Robot Dynami...Robotics-Asimov's Laws, Mechanical Subsystems, Robot Kinematics, Robot Dynami...
Robotics-Asimov's Laws, Mechanical Subsystems, Robot Kinematics, Robot Dynami...
 
Turn leadership mistakes into a better future.pptx
Turn leadership mistakes into a better future.pptxTurn leadership mistakes into a better future.pptx
Turn leadership mistakes into a better future.pptx
 
Earthing details of Electrical Substation
Earthing details of Electrical SubstationEarthing details of Electrical Substation
Earthing details of Electrical Substation
 
US Department of Education FAFSA Week of Action
US Department of Education FAFSA Week of ActionUS Department of Education FAFSA Week of Action
US Department of Education FAFSA Week of Action
 
Immutable Image-Based Operating Systems - EW2024.pdf
Immutable Image-Based Operating Systems - EW2024.pdfImmutable Image-Based Operating Systems - EW2024.pdf
Immutable Image-Based Operating Systems - EW2024.pdf
 

Project quality assurance management

  • 2. INTRODUCTION : • You can think of quality assurance as the activities and management processes that are done to ensure that the products and services the project delivers are at the required quality level. It is process driven and focused on the development of the product or delivery of the service.
  • 3. Function Quality program • Quality Assurance – Covers everything from raw materials and GMP(good manufacturing practices). – verification through finished-product release – HACCP(hazard analysis and critical control point) is part of QA – proactive quality process • Quality Control – Actual manufacturing process – Focused on fulfilling quality requirements – Reactive quality process
  • 4.
  • 5. Support • Top management must buy into what QA is doing • QA manager must report to CEO or direct link • Corporate support does not always make one popular with local managers but is critical for maintaining high quality standards
  • 6. Supervision • Person with basic educational knowledge • Desire to do the job – “The job is relentless and does not go away over the weekend. The quality manager must address the issues as they arise. If one leaves an issue on Friday without making a decision, then on Monday, one is already two days behind. The consensus is that the good supervisors have a fire in their belly that keeps them on top of things and does not allow them to become complacent. One cannot ride along hoping that things will get better without some type of intervention.” Dean Tjornehoj, director of quality assurance, Land O’Lakes, Inc.,
  • 7.
  • 8. What is Quality • The ability to make the same thing the same way, over and over again • Customer buys today is same as what they bought last week or will buy next week • Product meets customer’s expectations 100% of the time
  • 9. Customer expectations • This is where quality programs begin. – Marketing has defined the customer expectations. – Product development has created a product that meets those expectations. – Engineering has designed a process to make the desired product. – Now, all QA must do is design a control system that verifies that everything is working as designed.
  • 10. Statistically based process • You cannot inspect quality in. • The process must be able to meet the specifications or there will be a lot of rework. • Programs have to be statistically based. • There must be integration between R&D, engineering and marketing to define a product that can be made 99% of the time. • The program that is designed to control the process must then make sense.
  • 11. Integration process • Integration of product development, engineering, marketing. – Will the raw materials available, combined with the normal variation in the process, produce the product desired? – How does one describe what is actually needed in statistical terms that can verify the processes? – Does the normal variation lie within the specification, or is some type of sorting required to meet the specification? – Does anyone know what the cost of tight specifications is? – How will the QA manager design and implement the control program required to assure that the final product going out the door meets customers’ needs, given the restrictions imposed by the raw materials, regulatory concerns and the process design?
  • 12. Understand use of product • Retail population • Industrial customer – Make sure that the customer knows what he wants – Learn what process they are going to be using – Monitor customer feedback — suggestions and complaints – Develop product that the customer is looking for
  • 13. Installation of QA plan • Organization of department – Make use of supervisors • Amount and quality of training affects finished product quality – Every line employee should be trained – Verify job is being done correctly • Automation of process changes types and quantities of analyses needed – Speed of testing – What level of accuracy is necessary – Maintenance and calibration of lab equipment – Training of technicians – Verification of accuracy and variation of technicians
  • 14. QA operation • Reviewing the daily lab and production reports is a part of the QA responsibilities. This is to determine that the procedures are being followed and the tests are being made. QA can spot trends by conducting consistent record reviews. If record reviews don’t stay current, no one will get timely feedback before a real problem crops up.
  • 15. QA operation • If certain tests take several days to complete, the department must create a record review, and a well- coordinated release procedure must be developed so that product is not shipped prior to the completion of all the tests. • Electronic, as well as actual, inventory-control procedures are necessary, and fall under the supervision of QA. • This is where a great deal of pressure is brought to bear on the QA function. The company has orders to fill and customers to keep happy, but the test results are not available. As the industry develops new, rapid procedures for microbiological testing, this time lag will decrease dramatically.
  • 16. QA operation • The question is easier to answer with food-safety issues than with quality deviations. – With food safety, if you don’t know or there is doubt, you don’t ship anything. – However, with quality deviations, the manager must ask how bad the out-of-specification condition is. • Previous customer complaints about a problem can be reported along with the test data. • One recommendation might entail a quality review committee established by upper management that will make these decisions based on the data furnished by QA. • This should occur at a management level that understands the total ramifications of a decision to ship or not ship the product. Usually, these are the people that established and approved the original product specifications.
  • 17. QA operation • Raw-material deviations are easier to deal with. – Is the product safe to use? If the answer is no, then it is rejected. – Can the company make a good, quality finished product from the out-of-specification raw material? • If yes, then it is accepted and a deviation report is sent to the supplier. – Can the supplier replace the raw material in time to maintain the production schedule? • If not, then how badly does the company need the final product it contains? • If it is critical, then can manufacturing make a processing change to accommodate the raw-material deviation? • If not, then it is still rejected. – Purchasing and production must receive notification immediately of all raw-material problems.
  • 18. QA operation • Production and purchasing should get feedback regarding raw-material and finished-product compliance, both the good, as well as the bad. • These departments need advance notice of any negative trends that have been detected before they become out-of-specification problems. • Recommendations on how to improve the process are always helpful, especially if someone has been observing the causes and effects of the various process inputs on the final product.
  • 19. QA operation • Only install new procedures that are based on verified cause-and-effect analysis. • Companies must avoid overly restrictive specifications that are not directly linked to product safety, government regulations or product quality, since these only raise the cost of the operation.
  • 20. QA operation • QA is the voice of the customer in the plant • Establish the expectation that the products that are to be made will meet the specifications of the customer. • Go to the people on the line and explain what the customer expects from the products. • Get out of the office and ask the people what is going on.