is the degree of excellence a
Quality is a customer perception of the
value received for the price paid for the
attributes of a product or service
to customer specified
Fitness for use
DEFINITION OF QUALITY
Quality can be defined through five principal
Transcendent quality – a condition of excellence
Product-based quality – based on a product attribute
User-based quality – fitness for use
Manufacturing based quality – conformance to
Value-based quality – the degree of excellence at an
WHAT IS A QUALITY PRODUCT?
A quality product
meets the stated as well as the implied requirements
of the customer / application
Maintains consistency in the product characteristics
over long periods of time.
Continually evolves leading to enhanced performance.
Has a greater perceived value and therefore
commands market/brand loyalty.
REASONS FOR POOR QUALITY:
Lack of top management commitment.
Lack of long term vision.
Lack of team spirit.
Poor quality of man power.
Lack of systems and procedures.
Poor work methods.
Lack of clarity about customer requirements.
Incorrect raw material and too frequent changes of raw
Inadequate process control.
Lack of transparency regarding raw material / process.
Lack of modernisation.
Poor upkeep of machines and the departments.
Incorrect choice of machines and accessories.
Frequent run-ins and run-outs.
a scientific and systematic
approach to realize desired quality
levels in a product on a consistent
basis at a minimum cost.
STAGES IN MANAGING THE QUALITY
Planning – getting the customer
requirements, selection of raw material,
process optimization for achieving the
control – monitoring the processes
to reduce the variability & achieve
improvement by fine tuning of the processes
and advanced quality assessment techniques.
stabilize the production, to avoid
/minimize issues that led to the
defects in the first place – right
control is the process of
maintaining given standards in the
product, from the design phase to
the consumer’s use of the product for
a given life with given conditions.
process consists of five phases:
1. Establishing merchandising quality standards
for the finished product as regards esthetics
(emotional appeal), durability, and utility.
specs for the raw material
necessary to attain the esthetics, durability
and utility spec in (1).
specs for processes (machines,
manpower, utilities, equipments, tools) to
yield (1) with (2) during processing, packaging
4. Prescribing quality control inspection
procedures necessary to maintain the
specs in (2).
5. Prescribing quality inspection procedures
to maintain the specs in (3)
sheets provide important
details to ensure the correct execution
of garment patterns into finished
help to produce accurate samples,
which improves turnaround time and
simplifies communication during all
stages of manufacturing and quality
sheets include detailed
technical diagrams, construction notes,
finished garment measurements, fabric
yields and material and trim details.
can be tailored in terms of the
format and information provided to
suit the company’s needs.
sheets help to improve
the communication between design and
production teams, clarify product
requirements for the workers and help
to prevent costly errors.
are essential to improve both
quality and productivity.