This document discusses conflict resolution. It begins by defining conflict as a fight, struggle, battle, dispute or quarrel that can range from small disagreements to large-scale wars. Conflict arises whenever two or more people with differing wants, needs, values or goals interact. The document then outlines common causes of conflict, such as differences of opinion, shortage of resources, and competition. It provides tips for resolving conflicts, including asking questions, identifying goals, controlling emotions, committing to solutions, and learning from mistakes. Finally, the document describes different conflict resolution styles using animal metaphors like turtles, teddy bears, sharks, foxes, and owls, noting the strengths and weaknesses of each approach.
No matter if you are at work or at home, you are tempted to react when tensions get high. This slide show has some nuggets for why it's important to view conflict as the search for truth, why we avoid conflict, and practical tips for conflict resolution skills.
Many of us have the habit of editing ourselves, particularly when facing tough and/or sensitive issues. We replay in our heads (over and over) what we’re going to say and how we’re going to say it, and we anticipate exactly what the right moment looks like to speak up. This is called “careful communication” in Fierce Conversations®. Further to that, we play out what the other party is going to say and how they’re going to feel and react, and for the most part this picture is quite the opposite of empowering. We are so focused on being perfect and doing it right that we get in our own way that we become thwarted in our expression and in some cases we are stopped. This is referred to as a “missing conversation” in Fierce Conversations®. Research shows that the missing conversation is the biggest threat to the health of a relationship, family, or business. Fierce Conversations® offers transformational tools that will enable you to discover your voice and talk through tough and sensitive issues.
It is essential for women to develop effective negotiation skills. Learn what can derail your negotiations, how to recognize negotiation opportunities, discover your silent negotiation partner, and strategic moves to enhance your negotiation.
A Terminus guide to success: forming a startup's core values.Sangram Vajre
For early-stage technology companies, it's essential to have a set of core values supporting your mission and vision. As a co-founder and CMO of Terminus, an Atlanta startup, being an entrepreneur has taught me how important it is to have our team aligned on the same set of principles. This will help continue to grow our company and ensure we're hiring the right "Terminators" to give "keys to the Ferrari".
Tips on how to approach the process of negotiating with an emphasis on being rational, kind and even tempered. With so many ways to be led astray by ego and emotions during negotiations, this template helps us remember what is important and how to stay cool and focused.
Negotiations: Separate the People from the ProblemJohn Cousins
This slide deck is based on Chapter 2 of the the great book Getting to Yes: Separate the People from the Problem. Fun images help illustrate the insightful points made throughout this chapter.
No matter if you are at work or at home, you are tempted to react when tensions get high. This slide show has some nuggets for why it's important to view conflict as the search for truth, why we avoid conflict, and practical tips for conflict resolution skills.
Many of us have the habit of editing ourselves, particularly when facing tough and/or sensitive issues. We replay in our heads (over and over) what we’re going to say and how we’re going to say it, and we anticipate exactly what the right moment looks like to speak up. This is called “careful communication” in Fierce Conversations®. Further to that, we play out what the other party is going to say and how they’re going to feel and react, and for the most part this picture is quite the opposite of empowering. We are so focused on being perfect and doing it right that we get in our own way that we become thwarted in our expression and in some cases we are stopped. This is referred to as a “missing conversation” in Fierce Conversations®. Research shows that the missing conversation is the biggest threat to the health of a relationship, family, or business. Fierce Conversations® offers transformational tools that will enable you to discover your voice and talk through tough and sensitive issues.
It is essential for women to develop effective negotiation skills. Learn what can derail your negotiations, how to recognize negotiation opportunities, discover your silent negotiation partner, and strategic moves to enhance your negotiation.
A Terminus guide to success: forming a startup's core values.Sangram Vajre
For early-stage technology companies, it's essential to have a set of core values supporting your mission and vision. As a co-founder and CMO of Terminus, an Atlanta startup, being an entrepreneur has taught me how important it is to have our team aligned on the same set of principles. This will help continue to grow our company and ensure we're hiring the right "Terminators" to give "keys to the Ferrari".
Tips on how to approach the process of negotiating with an emphasis on being rational, kind and even tempered. With so many ways to be led astray by ego and emotions during negotiations, this template helps us remember what is important and how to stay cool and focused.
Negotiations: Separate the People from the ProblemJohn Cousins
This slide deck is based on Chapter 2 of the the great book Getting to Yes: Separate the People from the Problem. Fun images help illustrate the insightful points made throughout this chapter.
Putting a project plan in place & working it is more than documentation, tracking, and reporting. It takes savvy interpersonal skills to get stakeholders on board and owning the result. This slideshow considers how a PM can use positive politics to do just that.
Become a Better Negotiator: Getting Past NoMBA ASAP
A generation ago decisions were made hierarchically
People at the top gave the orders and the people on the bottom simply followed them.
That is changing: in family, work, politics negotiation is becoming the preeminent form of decision making.
The direction of one's life and influence is becoming more participatory.
Notes from the Global Leadership Summit of 2015, hosted by Willow Creek. Dr. Brene Brown, Jim Collins, Ed Catmull, Horst Schulze, Bill Hybels, and many more share their insight and research on leadership, management, and people.
Getting to Yes! Negotiating Agreement Without Giving In - Summary - MemoJustin Fenwick
"Separate the people from the problem."
Members of the Harvard Negotiation Project, Fisher and Ury focused on the psychology of negotiation in their method, "principled negotiation," finding acceptable solutions by determining which needs are fixed and which are flexible for negotiators.
"Focus on interests, not positions."
"Invent options for mutual gain."
"Insist on using objective criteria."
"Know your BATNA (Best Alternative To Negotiated Agreement)"
This presentation had been used internally in a Lunch & Learn session at KMS Technology which is one of the types of knowledge sharing at KMS Technology Vietnam (www.kms-technology.com)
We are trained to look for social acceptance and follow conformity. Our everyday actions are determined by our need to be socially accepted. Right or wrong doesn’t matter. Where should we throw the trash, how should I drive in the rains, how to board an airplane, eating popcorns during cinema- many such things are determined not by our independent preference, but by our need to conform.
organisation conflict and misunderstanding create rumors in organisation.this case study relate to organisation behaviors between top management and low management.
Authenticity drives performance! Diverse teams outperform homogenous teams. Mixed-gender teams are documented to be more creative, more innovative and more effective. Military women bring power to the fight by being their authentic selves!
Putting a project plan in place & working it is more than documentation, tracking, and reporting. It takes savvy interpersonal skills to get stakeholders on board and owning the result. This slideshow considers how a PM can use positive politics to do just that.
Become a Better Negotiator: Getting Past NoMBA ASAP
A generation ago decisions were made hierarchically
People at the top gave the orders and the people on the bottom simply followed them.
That is changing: in family, work, politics negotiation is becoming the preeminent form of decision making.
The direction of one's life and influence is becoming more participatory.
Notes from the Global Leadership Summit of 2015, hosted by Willow Creek. Dr. Brene Brown, Jim Collins, Ed Catmull, Horst Schulze, Bill Hybels, and many more share their insight and research on leadership, management, and people.
Getting to Yes! Negotiating Agreement Without Giving In - Summary - MemoJustin Fenwick
"Separate the people from the problem."
Members of the Harvard Negotiation Project, Fisher and Ury focused on the psychology of negotiation in their method, "principled negotiation," finding acceptable solutions by determining which needs are fixed and which are flexible for negotiators.
"Focus on interests, not positions."
"Invent options for mutual gain."
"Insist on using objective criteria."
"Know your BATNA (Best Alternative To Negotiated Agreement)"
This presentation had been used internally in a Lunch & Learn session at KMS Technology which is one of the types of knowledge sharing at KMS Technology Vietnam (www.kms-technology.com)
We are trained to look for social acceptance and follow conformity. Our everyday actions are determined by our need to be socially accepted. Right or wrong doesn’t matter. Where should we throw the trash, how should I drive in the rains, how to board an airplane, eating popcorns during cinema- many such things are determined not by our independent preference, but by our need to conform.
organisation conflict and misunderstanding create rumors in organisation.this case study relate to organisation behaviors between top management and low management.
Authenticity drives performance! Diverse teams outperform homogenous teams. Mixed-gender teams are documented to be more creative, more innovative and more effective. Military women bring power to the fight by being their authentic selves!
An expanded Conflict Resolution Presentations which gives more practical advice on how to use the information.
I had members of the class give real life examples of Conflict Causes as listed on pages 13-18 . This helped bring out some very REAL issues (without centering anyone out) that we were able to provide resolutions for. Worked well. Good Luck.
When’s the last time you asked for a raise? Negotiated a job offer? Landed a new client? Haggled a realtor down? Scored a better cell phone contract?
Particularly when it comes to work, studies show that fewer women than men negotiate at all.
Whether you love playing hardball or the process makes you extremely nervous, this presentation will shed some new light on what many find very difficult. Our end goal: help you embrace negotiation and up your game!
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Presented at Montreal Girl Geeks, September 2015
By Liesl Barrell and Mandy Poon
Conflict is inevitable in any team, organisation or family, but the secret to healthy teams,
organisations and families is in how we manage that conflict. Recent research suggests
not only that conflict is something that healthy groups experience, but actually that it is
essential to healthy group functioning. This presentation from London Business School Professor Peterson provided both a framework for understanding how to resolve conflict effectively, and a number of specific and practical tips for managing conflicts in your team.
A presentation on the 5 principles to prevent conflict in your life and business, whether that means preventing ongoing conflicts by solving them, preventing conflict escalation or preventing future conflicts
2. BUSINESS,
Gentlemen and Women, remember the
best Business in the line of Business is to
mind your own Business and if you don’t have
any Business, make it your Business to leave
other people’s Business alone.
BUSINESS!!!
BUSINESS
3. EXCUSES,
Excuses are tools of incompetence that
build monuments of nothingness and those
who specialize in them seldom accomplish
anything.
EXCUSES!!!
EXCUSES
6. • A conflict is a fight,
struggle, battle,
dispute or quarrel.
• A conflict can be as
small as a
disagreement or as
large as war.
What is Conflict?
7. • Conflict is
everywhere….
• Whenever two people
come together, the
potential of conflict
exist…
• Different ideas
create learning and
learning creates
opportunity…
Cont- What is Conflict?
8. • WANTS: Something we desire.
• NEEDS: Something necessary.
• VALUES: What we will pay for something.
• GOALS: Something we work towards.
Things We Fight Over!
9.
10. 1. Differences in wants, needs, goals and values
2. Shortage of money or power.
3. Competition.
11. 1. Ask Questions-Communicate Wants & Needs
2. Think about what you are hoping to accomplish
3. Be open and accepting to different ideas
4. Watch your emotions
5. Don’t let anger get the best of you
6. Be committed to solving the problem
7. Keep a calm and level head
8. Learn from mistakes and be willing to move forward
12.
13. • The strength of this style is that this person can
easily look past conflicts and realizes most conflicts
will solve themselves. They are calm on the outside
and help de-escalate emotions in conflict.
• The problem with this style is that turtle people tend
to deny and avoid conflict altogether. A conflict can
get worse if it isn’t addressed.
14. • The strength of this style is how likeable and
lovable this person is in most situations. How could
you be mad at a teddy bear? They want and need
harmony. They will accept blame just to bring
peace to angry situations.
• The problem is that a teddy bear may be taken
advantage of. They just want to be loved by
everyone.
15. • The strength of this style is the ability to be
strong, courageous and bring a conflict out in the
open quickly. A shark is a leader that can confront
bullies.
• The problem is that a shark person can be too
pushy and can hurt people’s feelings. Sharks can
cause people to cry or yell.
16. • The strength of the fox is communication and a
willingness to find compromises and agreements.
Often the fox can find intelligent solutions.
• However, a fox may try to deceive people by
making them believe things that are not true.
People may feel “outfoxed” and cheated by
foxes.
17. • The strength of this style is honesty. Owls can
build trust and strong relationships. They have
an open mind for realistic solutions so that
everyone wins.
• The problem is that owls must have two willing
people in order to work together. Some conflicts
require quick solutions and this style may take
too long.
