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The Art of
Facilitation
Alexey Krivitsky
www.agiletrainings.eu
Workshop	
  
Three parts
1. Raising Engagement
2. Facilitator’s Stances
3. Designing #Workjams
PART 1.
RAISING ENGAGEMENT.
CHECKING IN	
  
“What brought you here?”	
  
OUR DEFINITION OF DONE
1.  Nobody is bored.
2.  You feel comfortable enough to facilitate
a meeting within next 3 weeks.
3. In long run you would like to be invited
to facilitate meetings at XING.
In theory there are 2 kinds of meetings
“WOAH!”
“meh.”
WOAH vs. MEH
what WAS happening on the meeting
that made it so?
Let’s look into some data
Meeting ENGAGEMENT LEVEL
NUMBER	
  OF	
  PEOPLE	
  ON	
  A	
  MEETING	
  
PEOPLE	
  WORKING	
  IN	
  A	
  GIVEN	
  MOMENT	
  
Meeting FORMATS USED
OPEN	
  DISCUSSION	
  
INDIVIDUAL	
  WRITING	
  
SMALL	
  GROUPS	
  
DOT	
  VOTING	
  
ROLE	
  PLAY	
  
SCIENCE	
  FAIR	
  
BREAK	
  OUT	
  GROUPS	
  
Meeting solution & QUALITY
STANDARD	
  SOLUTIONS	
  CONSIDERED	
  
NON-­‐STANDARD	
  SOLUTIONS	
  CONSIDERED	
  
offices with engaged employees ARE
up to x% more productive
WORKSHOP	
  
	
  
MEETING
versus	
  	
  
Art of Facilitation. Part 1.
Art of Facilitation. Part 1.
WORKSHOP TECHNIQUES
APPLICABLE	
  ON	
  MEETINGS	
  
NON	
  APPLICABLE	
  ON	
  MEETINGS	
  
Art of Facilitation. Part 1.
Art of Facilitation. Part 1.
Art of Facilitation. Part 1.
Art of Facilitation. Part 1.
#0: GOAL OF A FACILITATOR
Serve	
  the	
  group	
  with	
  whatever	
  
it	
  might	
  need	
  	
  to	
  reach	
  its	
  goals	
  
and	
  fulfill	
  its	
  existence.	
  
#1: GOAL OF A FACILITATOR
Raise	
   engagement	
   level	
   within	
  
the	
   group	
   for	
   the	
   sake	
   of	
   higher	
  
creaOvity,	
   beSer	
   soluOons	
   and	
  
stronger	
  dedicaOon	
  to	
  results.	
  
ENGAGEMENT VITAMINS
FREQUENT INVOLVEMENT LONG MONOLOGUES
INDIVIDUAL WRITING ALL-IN BRAINSTORMS
SMALL GROUPS OPEN DISCUSSIONS
STANDING SITTING
trumps
trumps
trumps
trumps
CHANGING WORK MODES SAME FORMAT REPEATEDtrumps
DO MORE – ENGAGEMENT TOOLS DO LESS – DISENGAGEMENT TOOLS
Discuss!
1. Which of the disengagement practices are most common?
2. What Could change A CORRESPONDING VITAMIN is TAKEN?
3. Which vitamins would FEEL most weird in your MEETINGS?
4. Which VITAMINS DO YOU WANT TO TRY applying?
PART 2.
FACILITATOR’S STANCES.
Role Play!
DISCUSSION TOPIC:
YOU ARE A TEAM planning the next offsite
HOW DO YOU WANT TO RUN IT? WHERE? WHEN?
SABOTEUR
You don’t know why, but
you don’t like any of THE
proposals.
SELFY
You have a proposal that
you THINK IS THE BEST.
You don’t know why you
need to care about
DISCUSSION AT ALL.
You are interested in the
meeting outcomes.
HOSTAGE SUPPORTER
SABOTEUR
You don’t know why, but you don’t
like any of THE proposals.
Also you don’t have any preference.
You don’t care if group agrees or not.
SELFY
You have a proposal that you THINK IS
THE BEST.
You want everyone to agree on it.
other solutions are less interesting
unless proven otherwise.
You don’t know why you need to care
about DISCUSSION AT ALL.
Stay silent and not involved.
You can get involved but this requires
energy from the others to pull you in.
You are interested in the meeting
outcomes.
Make group reach some consensus.
Balance the discussion between loud
and silent parties.
HOSTAGE SUPPORTER
ON meetings: HOW MANY PEOPLE
ARE LISTENING to each other?
NOT HEARING.
BUT ACTIVELY LISTENING?
LISTENING LEVELS
internal
YOU HEAR BUT THINK OF YOUR EXPERIENCES
focused
YOU listen STAYING LASER FOCUSED
global YOU EXPAND CONSCIOUSNESS BEYOND WORDS
AH, I’ve had the same story... When I was a kid _______
Yes I SEE… When did it happen last time? HOW WAS IT?
When you said that, it felt LIKE IT STILL TROUBLES YOU. What’s behind this?
FACILITATOR’S STANCES
2:
BALANCE INVOLVEMENT
3:
ZOOM IN AND OUT
4:
HELP GO BEYOND
1:
HELP PEOPLE BE HEARD
BALANCING AND ENCOURAGING
REPEATING and summarizing
ASKING EXPLORATORY QUESTIONS
TAGGING AND STACKING
YOU’VE JUST SAID ____. DID I GET IT CORRECTLY?
IF I SUM IT UP, IT BOILS DOWN TO ____. DID I GET IT RIGHT?
SO FAR WE’VE HEARD ONE POINT OF VIEW.
LET’S HEAR SOME OTHERS.
WE’VE BEEN DISCUSSING A TOPIC-A. NOW WE’RE OPENING A TOPIC-B.
HOW ARE THEY RELATED? WHICH ONE YOU’D LIKE TO FOCUS ON NOW?
WHAT ELSE DO WE KNOW ABOUT IT?
WHAT ELSE IS POSSIBLE? LET’s ADD TWO MORE …
Exercise!
DISCUSSION TOPIC:
….
Guerrilla facilitation
QUICK CHECK
1..5
PART 3.
#WORKJAM DESIGN.
MEETING DYNAMICS IDEALIZED
DECISION	
  
POINT	
  
NEW	
  
TOPIC	
  
CONVERGENT THINKINGDIVERGENT THINKING
TIME	
  
MEETING DYNAMICS IN REAL
NEW	
  
TOPIC	
  
We’re wasting time!
WE’RE STUCK!
DIVERGENT THINKING
TIME	
  
Less meetings!
[more real work]
QUICK	
  
DECISION	
  
POINT	
  
NEW	
  
TOPIC	
  
TIME	
  
BUSINESS AS USUAL
LOST POTENTIAL
NEW	
  
TOPIC	
  
QUICK	
  
DECISION	
  
POINT	
  
TIME	
  
BETTER	
  
DECISION	
  
BUSINESS AS USUAL
#2: GOAL OF A FACILITATOR
Guide	
   the	
   group	
   to	
   explore	
  
beyond	
  the	
  “business	
  as	
  usual”	
  
zone	
  for	
  the	
  sake	
  of	
  increased	
  
group	
  learning	
  and	
  wisdom.	
  
MEETING DYNAMICS IN REAL
DECISION	
  
POINT	
  
NEW	
  
TOPIC	
  
CONVERGENT THINKINGDIVERGENT THINKING
THREE PHASES
DECISION	
  
POINT	
  
NEW	
  
TOPIC	
  
CONVERGENT THINKINGDIVERGENT THINKING
DESIGNING FOR DYNAMICS
DECISION	
  
POINT	
  
NEW	
  
TOPIC	
  
CONVERGENT THINKINGDIVERGENT THINKING
Meeting design AS USUAL
OPEN DISCUSSION!
USING FORMAT STRINGS
USING FORMAT STRINGS
START	
  
FINISH	
  
START	
  
FINISH	
  
START	
  
FINISH	
  
ACTIVITY	
  1	
  
ACTIVITY	
  2	
  
ACTIVITY	
  3	
  
TYPES OF MEETING BY GOALS
SHARE INFORMATION
PROVIDE INPUT
MAKE DECISIONS
BUILD CAPACITY
ADVANCE THINKING
BUILD COMMUNITY
GOAL: SHARE INFORMATION
”BUSINESS AS USUAL”
PRESENTATION!
PRESENTATION	
  
PAIRS	
  
QUESTIONS	
  
ACTIVITY	
  1	
  
ACTIVITY	
  2	
  
ACTIVITY	
  3	
  
listen	
  
write	
  
talk	
  
GOAL: SHARE INFORMATION
#WORKJAM
GOAL: ADVANCE THINKING
#WORKJAM
INDIVIDUAL	
  
WRITING	
  
COLLECT	
  
TOPICS	
  
BREAK	
  OUT	
  
GROUPS	
  
ACTIVITY	
  1	
  
ACTIVITY	
  2	
  
ACTIVITY	
  3	
  
write	
  
share	
  &	
  vote	
  
talk	
  &	
  sketch	
  
Practicing!
Remember a meeting you had recently IN
as a participant or a facilitator.
1. Think which goal this meeting is targeted for?
2. Re-write its agenda by applying THE format strings
THANK YOU!
This workshop is available remotely for
your team and colleagues.
Checkout “hangout workshops”
ON www.agiletrainingS.eu

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