1. RASHNA MAHARJAN
109 Highland Avenue, Somerville, MA 02143
Cell: 617-602-6066 | Email: rashnamaharjan445@gmail.com
Job Objective
To pursue a highly rewarding career, seeking for a job in challenging and healthy work
environment where I can utilize my communication, management and organizational skills and
knowledge efficiently for organizational growth.
Work Experience
Mt. Auburn Hospital/Information Systems: Cambridge, MA 02138 Sept 2016 –Nov
2016
Position: Computer Operator
Responsibilities:
• Set up desktop computers and peripherals and test network connections.
• Train end users on usage of computer hardware and software.
• Maintain effective professional working relationships with end users and clients.
• Confirm proper functioning of computer systems.
• Maintain computer peripheral devices like printers and resolve-associated problems.
• Prepare inventories for migration project.
• Migrate desktops, laptops, and users from one domain to another.
• Migrate mailboxes of the users and in the cell phone.
• Image old laptops and desktops post migration.
• Troubleshoot all the issues post migration.
ANF/MITC: Chelsea, MA 02150 Jun 2016 – Aug 2016
Position: Desktop Support (Summer Intern)
Responsibilities:
 Provided remote software technical support to users in over a 22 MA state agencies.
Installed various software including: Internet Explorer upgrades, Chrome, Firefox, Adobe
Acrobat, Visio Project, SnagIt, Lectora Inspire, Crystal Reports, QuickBooks, and more.
 Performed remote desktop connection (RDC) to user PCs to do manual installations.
Utilized Novell Zen works Desktop Management Software to locate, send bundles to users,
and verify installation. Used various network commands to determine if PCs on network

2. and what address they use (PING, IPCONFIG, etc.), and move file to user pcs, across three
different network domains.
 Monitored, updated, resolved, and closed user request tickets in the BMC Footprints
problem tracking system on a daily basis. Worked along with other software support staff,
phoned and emailed users as needed.
 Provided user support including setting and resetting of BlueZone applications, common
links, and Oracle applications.
 Provided Active Directory support including creating user account for multiple users,
modifying Attributes, resetting passwords, changing the user display name. Created
Exchange Mailbox and applied Exchange Policies. Created Office 365 and Google Apps
accounts. Enabled/disabled/deleted Inactive accounts in AD.
 Built and maintained effective relationships with peers and upper management.
 Educated users on installing and updating software.
Cambridge Physical Therapy: Cambridge, MA 02141 Sept 2011- Oct 2011
Position: Intern, Assistant Physical Therapy
Responsibilities:
 Updated visiting patient’s record
 Worked on various equipment used for therapy
 Strong interpersonal skills, coordinated with patients and physical therapists
Computer Skills
 Upgrade or replace components of a laptop, desktop, printer, or scanner based on
customer needs
 Configure computers to attach to an existing network
 Implement basic physical and software security principles
 Experienced in Upgrading Hard Disk, RAM, Disk Drives and Operating System
 Experienced in Installing Windows XP, Vista, Windows 7, Microsoft Server 2008
 Familiar with RDC, Apple Remote Desktop to troubleshoot remotely
 Experienced in VoIP phone setup and troubleshoot basic problems
 Good Knowledge of Microsoft Office 2003/2007/2010 Suite (Word, Excel, Access,
PowerPoint, Outlook)
 Good Knowledge of TCP/IP Model
 Basic knowledge of mobile operating system such as iOS and Android operating system
and, troubleshooting mobile devices
 Experienced in managing an inventory
 Assess customer needs, analyze possible configurations, and provide solutions or
recommendation for hardware, Operating systems, networking, and security.
Education
 Northeastern University: Boston, MA June 2015
Bachelor of Science Degree in Biotechnology (Dean’s List)

3. Awards/Scholarship
 Northeastern University: Boston, MA (Dean’s List) June 2015
 Louisiana Tech University: Ruston, LA (Dean’s List) May 2013
 Quincy College: Quincy Center, MA (Dean’s List) May 2011
Involvements/Activities
 Volunteer Research Assistant, Bioengineering Department
 Cultured different cell lines (rodent neuronal cells, cancer cells and human progenitor
cells) on microelectrode arrays for various in vitro neural interface studies
 Organized and managed overall laboratory functions
References:
 Available upon request.