1. Henry Ochoa
Roseville, Ca 95661
hxochoa@yahoo.com / (916) 622-7545
Qualifications
• Results-driven professional with 15 years of Managerial IT Support experience.
• 15 Plus years IT Customer service/Help Desk Support and 24 X 7 level 2 -3-tier support
• Strong analytical, troubleshooting, and problem solving skills
• Excellent interpersonal skills including the ability towork with individuals and Teams at all
levels of the Organization – strong relationship building abilities
• Experience with large scale deployment and migration of technology services across
A large Enterprise
• Ability to establish cooperation from a wide variety of sources: management, business unit
Contacts, and data center peers
• Professional demeanor and a Can Do attitude/ Innovative/Punctual/Go to
• Currently studying for the MCSA and CompTIA Network+ Certifications
Areas of Experience
Exceptional Customer Service Skills, Staff Supervision, Staff Support, User Support, Help Desk
Support, Troubleshooting, Problem Resolution, Windows Admin, Windows 7/Windows
Server 2003 2012R2, Microsoft Office, Microsoft Project, Microsoft SharePoint, B2B , NETAPP,
Active Directory, Citrix, Tree Size, Varonis, WebEx, Remote Desktop, Symantec Net backup,
Veritas, UNIX, Toad (SQL interface,) Application Support, SAP,CRM, AOTS Ticketing system,
Patrol monitoring, WIKI, Knowledge base, Ghost, HTML.
WORKHISTORY
STARTED MY BUSINESS EQUANIMITY TECHNOLOGY,AUGUST2013 – PRESENT
J 4 ROCKLIN, CA / RABOBANK ROSEVILLE,CA 1/2015 –4/2015
Business Systems Analyst/Sales/Contractor
Responsibilities:
• Supported the Rabobank Access Database inventory/remediation project.
• Identified where the DataBases were currently located.
• Researching/Finding owners of required Databases, after identifying the database owners
• Scheduled meetings to gather data to find out if their Access database was in scope.
If certain criteria were met the Database in question would be up for remediation.
ZeroChaos / AT&T Sacramento, CA 2/2014 – 4/2014
Specialized Technical Support-Account Manager/Contractor
Supported the ATT Calnet 2 to Calnet3 (State of California telecommunication contract
Conversion Project.)
2. Responsibilities:
• Conducted research with AT&T internal and external partners, to develop customer
solutions as well as identify new sales opportunities.
• Supported contractors tasked to selling complex/technical products, services, applications.
• Strong communication skills (oral and written) quickly able to develop client relationships
with the ability to identify and own unique technical situations.
• Professional demeanor, self-starter who interacted with internal and external clients. Assisted
peers and partner with Account Managers with sales opportunities.
Applications: Microsoft Office, ACUS, legacy billing systems (BOSS, SORD, Doc viewer.)
K-Force / Blue Shield of California El Dorado Hills, CA 11/2012 –12/2012
System Analyst/Contractor
Blue Shield Data Migration Project: This federally mandated project required Identifying users,
providing direction on how to provide their end users the ways and means to secure their Data
at a group level.
Responsibilities:
• Required Data / Data Owners needed to become Secure, identifying the users who would
be in charge of providing the necessary rights to theirnew Data group.
• Identified where the Data was currently located and providing to the Data Owners where the
data would be migrated.
• User Acceptance Testing (UAT) utilizing the new environment.
• Scheduled cut over dates, next day support and deletion of the old data.
• Post-Migration Providing Data Owners the new path for their users to map to the new
Data locations
Applications: Microsoft Office, NETAPP, Active Directory, Tree Size and Varonis, Instant
messager, WebEx
AT&T SR Tech Manager/Centers Tools & Technology ATT, Sacramento, CA
10/2011 – 03/2012 “ Pacific Bell/SBC/AT&T 15 years “
Promoted to SR Tech Manager/Centers Tools & Technology on 10/11/2011
Responsibilities:
• Provided Application Support for AT&Ts Consumer and Small Business Call Centers
• Added B2B connections to connect our vendors to the ATT network.
• Supported internal /external clients /improved internal processes.
• Submitted firewall changes to enable vendor access to call center applications.
• Troubleshooting connections and desktop issues with the vendors.
• Having working Experience with the AT&T ITO support model, SMS, Helpdesk, IBM, and other
ITO processes was expected to identify gaps and opportunities for improving the infrastructure
or processes to better support our call centers client's goals /improve efficiency and
productivity in the call centers.
Applications: Microsoft Office, Microsoft Project, Microsoft Share point, WebEx
3. ATT Senior Implementation Manager ATT, Sacramento, CA USA 11/2009 – 10/2011
Responsibilities:
• Provided technical and operational support for the ROC Remittance center computing
environment.
• Ensuring the availability of our centers resources (90 production PC’s and users, 10 Window
2003 servers /data backup of servers.)
• Experience with Windows File shares and with accessing files across networks (LAN/WAN.)
• Posses the ability to interpret technical terms and talk to business people in lay terms.
• Assuming the leadership role when required, to minimize impact to my centers production.
• Responsible for overseeing and performing of day-to-day computer operations this includes
installation and implementation of all computer hardware and software Including Windows
servers and vendor supported PC’s.
Applications: Windows Server 2003, Microsoft Share point, Wausau Financial software, Remote
Desktop Connections, Instant messager, WebEx, Symantec Net backup.
Senior Implementation Manager AT&T, Sacramento, CA 12/2004 – 11/2009
Application Support for 24x7-production environment supporting provisioning/software
Responsible for software installs, trouble shooting of systems, applications, & monitoring of
application performance using NT Server, UNIX Tier 2 Support.
Responsibilities:
• Scheduled and implement software updates and batch deployments, Job scheduling as well
as monitor production applications and systems, proactively address application issues,
anomalies and production discrepancies.
• Planned, managed and addressed issues pertaining to software transaction and data flow and
documenting any and all changes /updating WIKI.
• SQL experience as a Senior implementation Manager (ATT) We used the Quest software
TOAD to interact with our databases to manipulate and do searches in our Databases
Applications: Microsoft Share point, UNIX( Putty,) Toad (SQL interface) Instant messager,
WebEx, AOTS Ticketing system, Vantive, Patrol monitoring, WIKI. Microsoft Windows
Active directory, Ghost, Knowledge base.
Education:
Graduated Camden High school 1980
Graduated from Masters Institute (1995), Technical College, San Jose, CA
Multimedia, Windows, Macintosh, Adobe Premiere, and Adobe Photoshop.
Tech-Skills (2004) Technical College, Sacramento, CA UNIX
