Competency mapping involves identifying the key competencies required for superior job performance. It is used for recruitment, promotion, training, and performance evaluation. The process involves job analysis, identifying competencies through interviews, setting minimum competency levels, assessment, and development planning. Competency mapping helps ensure the right people are matched to jobs, customer experience is improved, succession planning is facilitated, and training programs are optimized, leading to strategic goals being met.

1. By RavinderVoomidisinghRoll No : BACS 326Competency Mapping

2. CompetencyA Competency is an underlying characteristic of a person which enables him /her to deliver superior performance in a given job, role or a situation.

3. Uses of competency mappingCandidate appraisal for recruitmentEmployee potential appraisal for promotion or functional shiftEmployee training need identification Employee performance diagnosticsEmployee self development initiatives.

4. Expected outcomes Uncover the gap of required and actual competency needed for strategic goals.Right match of job and people.Improved Customer experience.Succession planning.Optimum utilization of training programs.

5. Competency mapping : “Team” Approach Modelwe have created this model to specify the employee behaviors, knowledge and motivations that we believe are necessary to produce critical results in official items Reconciliation team.

6. The steps involved in competency mapping

7. Step 1 : Job AnalysisList down all the activities/tasks Categorize activities under major functions.

8. Step 2 : Competency based job description In depth interview is conducted to identified competencies required for performing job in reconciliation department.Internal/External customer interview and listing

9. Step 3 : Identifying minimum acceptable level of Competency

10. Step 4 : Assessment

11. Step 5 : Development plan

12. Conclusion As a conclusion we can say that ,it is through the competencies of its employees executives, managers, and individual contributors -- that an organizationexecutes its strategy and achieves results that are crucial to its success.

13. Sample Research Instrument

14. Thank you