The document discusses competency mapping as a crucial process for HRM, detailing the necessary skills, knowledge, and behaviors for specific job positions. It outlines key steps involved in competency mapping, such as defining objectives, creating action plans, and using various data collection and analysis tools. Additionally, the document emphasizes the role of competency mapping in recruitment, training, performance evaluation, and achieving clarity in employee roles through the use of key result areas (KRAs) and key performance indicators (KPIs).