The document discusses effective teacher-student and teacher-parent communication strategies. It states that the teacher is the decisive element that determines the classroom climate and can make a student's life miserable or joyous. The teacher's daily mood and responses to crises impact whether students feel humanized or dehumanized. It recommends avoiding labeling, rhetorical questions, lectures, and losing one's temper with students. For parent communication, it suggests establishing partnerships, making regular contact through phone calls, weekly folders, and encouraging volunteers. Effective parent-teacher conferences involve preparing positively, listening to parents, and developing action plans with follow-ups.