Communication skills

1. Communication
Skills
Jigar Makhija

2. Chapter-1
Basics of Technical
Communication

3. Index
 Communication
 Process of Communication
 Language as a tool of communication
 Levels of communication
 Flow of communication
 Communication networks
 Importance of technical communication

4. language
 The first thing that comes to mind is words.
 Language employs a combination of words to
communicate ideas in meaningful way.
 By changing the word order in a sentence,
you can change its meaning, and even make
it meaningless.

5. Characteristics
 Artificial
 Restricted
 Abstract
 Arbitrary
 Creative
 Redundant
 Recursive

6. Levels of communication
 Extra personal communication
 Intrapersonal communication
 Interpersonal communication
 Organizational communication
 Mass communication

7. Flow of communication
 Downward
 Upward
 Lateral
 Diagonal

8. Communication networks
 Formal network models
 Informal network models

9. Chapter-2
barriers of communication

10. index
 Definition
 Classification

11. Noise
 Any interference in the message sent and
message received leads to the production of
noise.

12. Classification
Intrapersonal
• Wrong assumption
• Varied perceptions
• Differing backgrounds
• Wrong inferences
• Impervious categories
• Categorical thinking
Interpersonal
• Limited vocabulary
• Incongruity of verbal and non verbal
messages
• Emotional outburst
• Communication selectivity
• Cultural variations
• Poor listening skills
• Noise in the channel
organizational
• Too many transfer stations
• Fear of superiors
• Negative tendencies
• Use of inappropriate media
• Information overload