The document discusses communication skills and their key elements. It defines communication as transmitting information between individuals or groups and notes it involves reading, writing, speaking and listening. The document outlines the communication process, including elements like the sender, message, receiver and feedback. It also discusses types of communication, channels, forms, networks, barriers and frameworks like the 7 C's and 4 S's of effective communication. Overall, the document provides an overview of communication skills, their components and importance.

1. Communication skills

2. Overview
 What is communication skills?
 Elements of communication.
 Communication process
 Types of communication.
 Ways to communication.
 Forms of communication.
 Communication networks
 Importance of communication.
 ABC of communication.
 7 C’s of communication.
 4 S’s of communication.

3. What is communication skills?
 Communication is the art of transmitting
information ,ideas ,thoughts from one individual
or group to another.
 It is derived from the Latin word commune.
 It constitutes Reading, Writing, Speaking &
Listening Skills.

4. Communication skills comprises

5. Elements of communication
 Sender
 Encoding
 Message
 Channel / medium
 Receiver
 Decoding
 Noise
 Feedback

6. The Communication Process Model
6

8. Communication channels
 Channel choices
In person
Telephone
Email
Written
Third party
8

9. Types of communication
1. Verbal communication
 Oral
 Written
2. Non-verbal communication

10. Common ways to communicate
ages
l Im
ord V isua
en W
Spok
Bod
Written Word y La
ngu
age

11. Forms of communication
 General & technical
 Formal & Informal
 External & Internal
 Interpersonal & intrapersonal

12. Communication networks
 Vertical network
 Upward
 Downward
 Horizontal network
 Diagonal network

13. Hierarchy levels
Executive Director
Manager
Vice President
A.G.M.
Supervisor 1 Supervisor 2 Supervisor 3
Manager
Supervisor
Horizontal Comm.
Forman

14. Importance of effective communication
 Saves time
 Coordinating
 Collating
 Issuing instruction
 Improves listening, speaking and writing skills
 Convincing
 Persuading

15. Barriers to communication
Noise
Inappropriate medium
Assumptions/Misconceptions
Emotions
Language differences
Poor listening skills
Distractions
Cultural differences

16. ABC of communication
 Accuracy
 Brevity
 Clarity

17. 7 C’s of communication
C’s Relevance
 Credibility  Builds trusts
 Courtesy  Improves relationships
 Clarity  Makes easy
 Correctness  Builds confidence
 Consistency  Introduces stability
 Concreteness  Reinforces confidence
 Conciseness  Saves time

18. 4 S’s of communication
S’s Relevance
 Shortness  Economizes
 Simplicity  Impresses
 Sincerity  Convinces
 Strength  appeals

19. Success for YOU…
…in the new global and diverse
workplace requires
excellent communication skills!

20. Questions