Technical communication involves conveying scientific, engineering, or other technical information through various written and oral forms. It aims to define, create and deliver information for the safe, efficient and effective use of products. The key characteristics of technical communication are that it is clear, correct, concise, consistent and comprehensive. Some common forms of technical communication include technical reports, forms, memos, emails, business letters, resumes, manuals, presentations, video/audio conferences, instructions and seminars. These forms are used to inform, instruct and influence audiences through factual information tailored to specific technical topics and users.
this slideshare will help students in learning what are the technical communication skills and what should be done in different stages of life to enhance their communication skills.
this slideshare will help students in learning what are the technical communication skills and what should be done in different stages of life to enhance their communication skills.
Components of Communication is article base on business and communication with each other, it helps to develop best communicator with audience and with others industries uses.
Components of Communication is article base on business and communication with each other, it helps to develop best communicator with audience and with others industries uses.
Planning and communicationsSession 6Communication and in.docxmattjtoni51554
Planning and communications
Session 6
Communication and information technology
This session explains:
understanding communications
the process of interpersonal communications
organisational communication
understanding information technology
communication issues in today's organisation
6.1 Understanding communications
Communication is defined as the transfer and understanding of meaning. Transfer means the
message is received in a form that can be interpreted by the receiver. Understanding the message is
not the same as the receiver agreeing with the message. For example, a message of increasing
salary by 5% can be communicated from management to employees but may not be agreed by the
employees as a whole.
In a closer group, there is interpersonal communication between two or more people. In a wider
scope, there is organisational communication that deploy all the patterns, network, and systems of
communications within an organisation.
There are four functions of communications, namely control, motivation, emotional expression, and
information.
Control: Formal and informal communications act to control individual's
behaviours in business organisations
Motivation: Communications clarify for employees what is to be done, how
well they have done it, and what can be done to improve performance
Emotional expression: Social interaction in the form of work group communications provides
a way for employees to express themselves
Information: Individuals and work groups need information to make decisions or
to do their work
6.2 The process of interpersonal communications
To define the process of interpersonal communication, there are sender and receiver. The meaning
is transferred in the form of a message. The message should be encoded to be transmitted through
the channel in use. The message should be decoded upon delivery to receiver. In all stages, there
are various kinds of noise that may degrade the quality of communication.
IM (Evening) Session 6 Page 1 of 8
Planning and communications
Sender: a person or an organisation that has a message to deliver
Message: encoded in the form of a language fit for transmitted in the communication channel
e.g. very short keywords like “meet @0800 lobby” if the cost is high
Medium: the communication channel e.g. a piece of paper, an audio tape, electric wire
Receiver: a person or persons or organisations that decode the message and may give feedback
e.g. reply the message in the form of a message
Noise: disturbances that interfere the communications e.g. dirt on paper, distraction nearby
6.2.1 Distortions in communications
There are various causes of distortions in various stages of communications.
Message encoding: The effect of the skills, attitudes, knowledge, and cultural background of the
sender on the process of encoding the message e.g. experts may encode
a message using technical terms without detailed explanations
The message: Symbols used to c.
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The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
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The French Revolution, which began in 1789, was a period of radical social and political upheaval in France. It marked the decline of absolute monarchies, the rise of secular and democratic republics, and the eventual rise of Napoleon Bonaparte. This revolutionary period is crucial in understanding the transition from feudalism to modernity in Europe.
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Instructions for Submissions thorugh G- Classroom.pptxJheel Barad
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Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
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A Strategic Approach: GenAI in EducationPeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
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2. What is Communication?
Communication is the art of transmitting information, ideas and
attitudes from one person to another
Personal process
Occurs between people
Means to influence others
Tools for controlling and motivating people.
It is a social and emotional process.
Expression of thoughts and emotions through words & actions
4. What is Technical Communication?
The process of defining, creating and delivering information for the
safe, efficient and effective use of products
Broad field and includes any form of communication
conveys scientific, engineering, or other technical information
Factual Communication, usually about products and services
Specific Audience
5. Characteristics of Technical Communication?
The Five C’s of Technical Communication:
Clear: easily understood by intended Audience
Correct: follows grammatical and technical conventions
Concise: clear without excess verbiage.
Consistent: builds trust
Comprehensive: contains all necessary information
6. Purpose of Technical Communication?
Technical Communication serves three purposes that
sometimes overlap :
Inform:
Instruct:
Influence
/Persuasive:
7. General Vs Technical Communication
General:
Contains a general
message
Informal in style and
approach
No set pattern
Mostly oral
Not always for a
specific audience
No use of technical
terms or graphics
Technical:
Contains a technical
message
Mostly formal in style
and approach
Follows a set pattern
Both oral and written
Always for a specific
audience
Frequently involves
jargons, graphics etc.
8. Forms of
Technical Communication
Written Forms:
Technical Reports
Forms, Memos, and E-
mail
Business Letters
The Job Search:
Resumes and Letters
Manuals
Faxes
Oral Forms:
Presentations
Video Conferences
Audio Conferences
Interviews(Employmen
t/Press)
Instructions
Seminars
Telephone Talks
9. Technical Reports
Factual writing, based on evidence, containing organized
information on a particular topic
Used for the study of existing procedures and practices
Used for launching new projects
Assessing the progress of the on-going projects
10. Objectives of Technical Reports
To record an experiment
To record technical specifications
To document current status
To record and clarify complex information for future reference
To document schedules, timetables, and milestones
To present information to a large number of people
11. Three Basis Format of Technical Reports
Descriptive ReportDescriptive ReportLab ReportLab Report ProposalProposal
12. Significance of Technical Reports
Provide information in a scientific way
Help in planning new ventures
Persuade and motivate the readers
Help in keeping records which provide necessary feedback
13. Forms, Memos and E-mail
Forms: Forms are preprinted formats for recording
specific pieces of information
Memos: Memos are brief, open-ended communications
addressed to a specific person about a stated subject
E-mail: E-mail provides and electronic medium for both
types of communication – memos and forms
14. Business Letters
Written by an authorized person of an organization
Will be sent to other firms and organization, customers, suppliers,
companies, government offices etc
15. Objectives of Business Letters
To create and establish new business relationships and to sustain
existing business relationships are the ultimate purposes
To inform
To congratulate
To order
To request
To sell a product, service
To apply for a job
16. Types of Formal Business Letter
Positive LettersPositive Letters
Letters of
Inquiry
Letters of
Inquiry
Negative
Letters
Negative
Letters
17.
18. Significance of Business Letter
Helps in reaching a large and geographically diverse audience
Economic (as compared as phone call)
Serves as a permanent records
Assists in sustaining business relationship
19. The Job Search: Resumes and Letters
Resumes: technical specification that describes you,
your education, related skill, experience
Job Application: is likes a sales letter as it written to
sell one’s services
Avoid saying anything that cannot be supported by
documents
Exaggerations should be avoided
20. Process of presenting a topic to an audience
Presentations
