communication skills for self improvement.communication skills are fundamental to success in many aspects of life. Many jobs require strong communication skills. People with good communication skills also usually enjoy better interpersonal relationships with friends and family.There are generally four main areas of communication skills that most of us would do well to improve. These are listening, non-verbal communication, emotional awareness and management, and questioning.

3.  Seven C’s of Effective Communication
 Correctness
At the time of encoding, if the encoder has comprehensive knowledge about the decoder of
message, it makes the communication an ease. The encoder should know the status, knowledge
and educational background of the decoder
 Clarity
Clarity demands the use of simple language and easy sentence structure in composing the
message. When there is clarity in presenting ideas, it’s easy for the receiver/decoder to grasp
the meaning being conveyed by the sender/encoder

4.  Conciseness
A concise message saves time of both the sender and the
receiver. Conciseness, in a business message, can be achieved by
avoiding wordy expressions and repetition. Using brief and to the
point sentences, including relevant material makes the message
concise. Achieving conciseness does not mean to loose completeness of
message.
 Completeness
By completeness means the message must bear all the necessary information to
bring the response you desire. The sender should answer all the questions and
with facts and figures. and when desirable, go for extra details.
 Consideration
Consideration demands to put oneself in the place of receiver while composing a
message. It refers to the use of You attitude, emphases positive pleasant facts,
visualizing reader’s problems, desires, emotions and his response.

5.  Concreteness
Being definite, vivid and specific rather than vague, obscure and general leads to
concreteness of the message. Facts and figures being presented in the message should be specif.
 Courtesy
In business, almost everything starts and ends in courtesy. Courtesy means not only thinking
about receiver but also valuing his feelings. Much can be achieved by using polite words and
gestures, being appreciative, thoughtful, tactful, and showing respect to the receiver. Courtesy
builds goodwill

6. WRITTEN COMMUNICATION
Definition: The Written Communication refers to the
process of conveying a message through the written
symbols. In other words, any message exchanged
between two or more persons that make use of written
words is called as written communication.
ART OF LISTNING
Listening is receiving language through the ears.
Listening involves identifying the sounds of speech
and processing them into words and sentences. When
we listen, we use our ears to receive individual sounds
(letters, stress, rhythm and pauses) and we use our
brain to convert these into messages
that mean something to us.

7. DIFFRENCE BETWEEN LISTINING AND HEARING
HEARING
 Hearing is the act of perceiving sound and receiving sound waves or vibrations
through your ear.
 Hearing is one of the five senses and it just happens all the time – whether you
like it or not – unless you have a hearing problem
 Hearing simply happens.
 Hearing is a skill where you use your ears only. It one of the five senses.
 Hearing is an involuntary act where you simply receive vibrations through your
ears.
 Physiological
 Subconscious level
 Concentration is not required
LISTENING
 Listening is the act of hearing a sound and understanding what you hear.
 Listening Requires concentration so that your brain processes meaning from
words and sentences.
 Listening leads to learning.
 Listening uses different senses, like the sense of hearing, seeing, or sense of touch.
 Listening is a skill that lets the sound you hear go through your brain to process
the meaning of it.
 Psychological
 Conscious level
 Concentration is required

8. Basic differences between a good listener and a bad listener
A bad listener
 is easily distracted
 daydreams
 fakes attention
 tunes out dry subjects
 tunes out if delivery is poor
 tends to challenge the speaker
 asks no questions
A good listener
 fights distractions
 makes an effort to focus
 uses body language to show attention
 considers the facts and data and asks, “What’s in this for me?”
 judges content over delivery
 interrupts only to clarify; gives speaker a chance
 finds something in the content to engage with

9. TYPES OF INTERVIEWS
 Personal interviews: Personal interviews include:
 Selection of the employees
 Promotion of the employees
 Retirement and resignation of the employees
Of course, this type of interview is designed to obtain information through
discussion and observation about how well the interviewer will perform
on the job.
 Evaluation interviews: The interviews which take place annually to review the progress
of the interviewee are called the evaluation interviews. Naturally, it is occurring between
superiors and subordinates. The main objective of this interview is to find out the strengths and
weaknesses of the employees.
 Persuasive interviews: This type of interview is designed to sell someone a product or an
idea. When a sales representative talk with a target buyer, persuasion takes the form of convincing
the target that the product or idea meets a need.
 Structured interviews: Structured interviews tend to follow formal procedures; the
interviewer follows a predetermined agenda or questions.

10.  Unstructured interviews: When the interview does not follow the formal rules or
procedures. It is called an unstructured interview. The discussion will probably be free-flowing
and may shift rapidly form on subject to another depending on the interests of the interviewee and
the interviewer.
 Counseling interviews: This may be held to find out what has been troubling the workers
and why someone has not been working.
 Disciplinary interviews: Disciplinary interviews are occurring when an employee has been
accused of breaching the organization’s rules and procedures.

11. The End