A PowerPoint presentation dicussing about the principles of effective communication. This includes interpersonal skills such as the use of intonation and hand gestures.

1. Principles of
Effective
Communication
By Natalie Man

2. What are interpersonal skills?
 Helps
to communicate and interact with
an individual or a group of people.
Tends to be:
- Optimistic
- Calm
- Confident

3. Verbal communication
 Defined
as the way we say and how we
say things.
 It helps convey the right messages, and
therefore there’s a fewer chance of
misunderstandings.

4. Lip-Reading & Sign Language
 Lip-Reading:
A technique to understand
speeches by visually interpreting the
movements of the lips, face and tongue
when normal sound is not available.
 Sign Language: Used for someone who is
profoundly deaf.

5. Sign Language continued…
 Sign
-
language involves using:
Hand shapes
Orientation
Movement of hands, arms and body
Facial expressions

6. Body Language
 Referred
to someone who is using nonverbal communication to emphasise their
point of view or subject matter.
 These include:
- Body posture
- Gesture
- Facial expressions

7. Intonation
 Intonation
is described as how sentences
are sound.
 It helps convey the right emotions and
thoughts across to prevent
misunderstandings.

8. Nodding
 Can
be described as a cue in verbal
exchange.
 Shows you’re listening to the speaker, and
therefore concentrating.

9. Summarising and
paraphrasing
A
concise statement of the content of
the speaker's message.
 Paraphrase should be short and focuses
on the main points conveyed by the
speaker.
 Summarising: Pulling together the main
ideas and feelings.

10. Questioning Techniques
A
skill where people are always asking
questions in order to get more information
from the speaker or topic.
 Questioning techniques show you’re
engaging with the speaker.

11. Closed & Open Questions
 Closed:
Refers to a question which usually
receives with a one word answer such as,
“Yes” or “No”.
 Open: Elongating an answer, such that
the answer becomes more complex.

12. Probing Question
A question that follows a primary
question and tries to discover more
information.
 Gains clarification. Makes sure that you
understand the subject.


13. Leading Question
A
question that helps to lead the
respondent to your way of thinking.
 Allows the conversation to conclude in an
appropriate manner, making the
atmosphere less tense.

14. Email
 Used
everywhere in the world to connect
and inform people.
 Important information can be passed on
efficiently and easily.

15. Emoticon
A
representation of a facial
expression used to convey your thoughts
and feelings.
 It is used in social media such as text
messages and on emails.

16. Letter
 Can
be seen as a written communication
skill. It allows the sender to inform or
discuss information to the receiver.
 When composing a letter think about
your audience.

17. Fax
 An
image of a document made by
electronic scanning.
 Allows people to give important
information to firms and clients in a short
amount of time.

18. Report
A
report is written for a purpose to
summarise specific evidence or
information found.
 Structured and presented clearly with the
use of title and subheadings.

19. Note-taking
 Recording
-
-
key information and details
onto a piece of paper using methods
such as using:
Bullet points,
Mind maps
Colours to annotate key information.

20. Prove Reading
 Reading
your work to check for any
punctuation, spelling and grammar errors.
 It is recommended that people read the
sentences out loud.