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Business communication @ work place
- 1. Chapter 1 -1 UnderstandingUnderstanding Business CommunicationBusiness Communication in Today’s Workplacein Today’s Workplace
- 2. Chapter 1 -2 StrongerStronger DecisionDecision MakingMaking StrongerStronger DecisionDecision MakingMaking ImprovedImproved StakeholderStakeholder ResponseResponse ImprovedImproved StakeholderStakeholder ResponseResponse ClearerClearer PromotionalPromotional MaterialsMaterials ClearerClearer PromotionalPromotional MaterialsMaterials SteadierSteadier Work FlowWork Flow SteadierSteadier Work FlowWork Flow IncreasedIncreased ProductivityProductivity IncreasedIncreased ProductivityProductivity EnhancedEnhanced ProfessionalProfessional ImageImage EnhancedEnhanced ProfessionalProfessional ImageImage QuickerQuicker ProblemProblem SolvingSolving QuickerQuicker ProblemProblem SolvingSolving StrongerStronger BusinessBusiness RelationshipsRelationships StrongerStronger BusinessBusiness RelationshipsRelationships EffectiveEffective CommunicationCommunication EffectiveEffective CommunicationCommunication
- 3. Chapter 1 -3 The Changing WorkplaceThe Changing Workplace • Advancing technology • The information age • Globalization • Workforce diversity • Team-based organizations
- 4. Chapter 1 -4 Channel And Medium Six-Phase Process Channel And Medium Six-Phase Process Phase 1: Sender Has an Idea Phase 1: Sender Has an Idea Phase 3: Sender Transmits Message Phase 3: Sender Transmits Message Phase 2: Sender Encodes Idea Phase 2: Sender Encodes Idea Phase 6: Receiver Sends Feedback Phase 6: Receiver Sends Feedback Phase 4: Receiver Gets Message Phase 4: Receiver Gets Message Phase 5: Receiver Decodes Message Phase 5: Receiver Decodes Message The Communication Process Situation
- 5. Chapter 1 -5 Improving BusinessImproving Business CommunicationCommunication • Commit to ethical communication • Adopt an audience-centered approach • Develop intercultural sensitivity • Improve workplace sensitivity
- 6. Chapter 1 -6 Committing to EthicalCommitting to Ethical CommunicationCommunication Ethical DilemmaEthical Dilemma Ethical LapseEthical Lapse AmbiguousAmbiguous AlternativesAlternatives UnclearUnclear UnethicalUnethical ChoiceChoice IllegalIllegal
- 7. Chapter 1 -7 Making Ethical ChoicesMaking Ethical Choices • Is this message legal? • Is this message balanced? • Can you live with this message? • Is this message feasible?
- 8. Chapter 1 -8 Audience-CenteredAudience-Centered CommunicationCommunication Biases Education Age Status Style
- 9. Chapter 1 -9 Improving InterculturalImproving Intercultural SensitivitySensitivity • Recognize cultural differences • Overcome ethnocentrism • Polish written intercultural skills • Develop oral communication skills
- 10. Chapter 1 -10 RecognizingRecognizing Cultural DifferencesCultural Differences SocialSocial CustomsCustoms SocialSocial CustomsCustoms ContextContextContextContext NonverbalNonverbal CommunicationCommunication NonverbalNonverbal CommunicationCommunication EthicsEthicsEthicsEthics
- 11. Chapter 1 -11 Cultural ContextCultural Context High Context Low Context Decision-Making Practices Problem-Solving Styles Negotiating Patterns High Context Low Context
- 12. Chapter 1 -12 Legal and Ethical BehaviorLegal and Ethical Behavior Respect Cultural DifferencesRespect Cultural Differences Send Honest MessagesSend Honest Messages Withhold JudgmentWithhold Judgment Seek Mutual GroundSeek Mutual Ground
- 13. Chapter 1 -13 Social CustomsSocial Customs Formal Formal Informal Informal MannersManners TimeTime StatusStatus RolesRoles
- 14. Chapter 1 -14 Nonverbal CommunicationNonverbal Communication Body Language Personal Space
- 15. Chapter 1 -15 OvercomingOvercoming EthnocentrismEthnocentrism • Accept Distinctions • Avoid Assumptions • Avoid Judgments
- 16. Chapter 1 -16 Written Intercultural SkillsWritten Intercultural Skills • Use plain English • Be clear • Avoid slang and idioms • Write short paragraphs
- 17. Chapter 1 -17 Written Intercultural SkillsWritten Intercultural Skills • Be brief • Use transitions • Use proper addresses • Cite numbers carefully
- 18. Chapter 1 -18 Oral Intercultural SkillsOral Intercultural Skills MinimizeMinimize NoiseNoise ObtainObtain FeedbackFeedback SpeakSpeak SlowlySlowly ClarifyClarify IntentIntent Do NotDo Not Talk DownTalk Down BeBe AccurateAccurate
- 19. Chapter 1 -19 Oral Intercultural SkillsOral Intercultural Skills Learn ForeignLearn Foreign PhrasesPhrases ListenListen CarefullyCarefully AdaptAdapt Your StyleYour Style Check forCheck for UnderstandingUnderstanding Clarify theClarify the Next StepNext Step Watch BodyWatch Body LanguageLanguage
- 20. Chapter 1 -20 Improving WorkplaceImproving Workplace SensitivitySensitivity • Assume differences • Take responsibility • Withhold judgment • Be respectful • Show empathy • Tolerate ambiguity
- 21. Chapter 1 -21 Improving WorkplaceImproving Workplace SensitivitySensitivity • Look past the superficial • Be patient • Be persistent • Admit cultural biases • Stay flexible
- 22. Chapter 1 -22 Improving WorkplaceImproving Workplace SensitivitySensitivity • Find common ground • Send clear messages • Deal with individuals • Learn when to be direct • Test your understanding