Communication powerpoint handout
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This document discusses different types of questions and effective questioning techniques. It identifies six main types of questions: open questions, closed questions, reflective questions, hypothetical questions, forced questions, and historical questions. Each type is defined and its advantages are outlined. The document also discusses framing a conversation by telling the person what will be done and why, to justify asking questions and gain their participation. The overall objectives are to be able to name four question types and discuss a method for using questioning techniques effectively.
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This document summarizes strategies for dealing with common challenges that may arise during teaching sessions:
1) For students who arrive late, it is best to focus on those who were on time. Whether to allow late students to join depends on how late they are and the audience. Registration should clarify start times.
2) To engage undergraduates, use humor, give problems to solve, involve students through questions, and personalize material with passions.
3) For international students struggling with language, clarify terms, provide written materials, use visual tasks, and form mixed groups for support.
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Types of questions
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Succeeding at interview presentation with YouTube link
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Communication powerpoint handout
- 2. OBJECTIVES By the end of this session you will be able to: • Name at least 4 different types of questions • Name a method of using effective questioning techniques • Demonstrated the ability to build rapport and ask great questions
- 3. 3
- 4. OPEN Open Difficult to say ‘Yes’ or ‘No’, they open a conversation and gain information. e.g. – How are you today? Advantages •Tend to get the other person talking, providing valuable and genuine information. • Show that you are interested in the other person and their situation. • Encourage a ratio of talking in favour of the other person. •Probing questions are a special kind of open questions, encouraging the answerer to divulge information about them as they see fit.
- 5. CLOSED Closed Only requires a one or two word answer, often yes or no. e.g. - Can I set this up for you today? Advantages •Establish key facts •Gain commitment • Checking information
- 6. REFLECTIVE Reflective Sending the other persons words back to them. e.g. – So you really like the idea of working in test and terminations? Advantages •Show you are listening which gives confidence •Confirms that you do/don’t know what they are saying
- 7. HYPOTHETICAL Hypothetical Asking someone to respond to a potential or fictional situation e.g. – If you won the lottery what would you do? Advantages • Gets the other person thinking • Gets the other person’s ‘buy-in’ • Open up the mind to other ideas
- 8. FORCED Forced Like a closed question that offers the other person a choice of chosen answers e.g. – How did you feel when that happened, happy or angry? Advantages •People tend to make decisions there and then • Easy to manipulate
- 9. HISTORICAL Historical Something someone has experienced before e.g. – Have you made umbilical's before. Have you had work experience within Oil and Gas area? Advantage • They should know the benefits of the experience • Currently or at some point had an interest/knowledge
- 10. FRAMING • Framing the conversation by telling the person what you are going to do for them is the perfect way to achieve this. • Explain to the person that you are going to ask them some questions, tell them why you are going to ask them and also let them know ‘what’s in it for them’ to answer the questions, thereby fully justifying all questions in advance! For example: • “Okay Mr/Mrs , I’m going to firstly test your understanding of different types of questions then based upon your knowledge will look expand this knowledge into new areas and show you how you can use these in an every day situation”
- 11. TECHNIQUE
- 12. OBJECTIVES You are now able to: • Name at least 4 different types of questions • Name a method of using effective questioning techniques