The document outlines an agenda for a workshop on performance management. It will cover understanding performance management, having honest conversations, effective performance coaching, business acumen, decision making, and motivation strategies. Key aspects that will be discussed include the performance management cycle, tips for effective dialogue, the GROW model, decision making steps, the ladder of inference, and Maslow's hierarchy of needs. The workshop aims to improve skills in managing and influencing employee performance.

1. St John’s Innovation Centre
Cowley Road
Cambridge CB4 0WS
T:+44 (0) 845 8381 534
E: enquiries@arena4management.co.uk
www.arena4management.co.uk
Workshop 2
Performance Management

2. St John’s Innovation Centre
Cowley Road
Cambridge CB4 0WS
T:+44 (0) 845 8381 534
E: enquiries@arena4management.co.uk
www.arena4management.co.uk
Outcomes and purpose
• Understand what is meant by
Performance Management
• Consider the importance of
honest conversations and how to
prepare for them
• Understand the aspects of
effective performance coaching
• Consider the impact of increased
business acumen on performance
• Improve your decision making
skills
• Discuss motivation and
influencing strategies

3. St John’s Innovation Centre
Cowley Road
Cambridge CB4 0WS
T:+44 (0) 845 8381 534
E: enquiries@arena4management.co.uk
www.arena4management.co.uk
The Performance Management Cycle

4. St John’s Innovation Centre
Cowley Road
Cambridge CB4 0WS
T:+44 (0) 845 8381 534
E: enquiries@arena4management.co.uk
www.arena4management.co.uk
Tips to increase dialogue
& discover information
Don’t forget the good
Let the employee do most of the
talking
Why?
Be specific

5. St John’s Innovation Centre
Cowley Road
Cambridge CB4 0WS
T:+44 (0) 845 8381 534
E: enquiries@arena4management.co.uk
www.arena4management.co.uk
The GROW Model

6. St John’s Innovation Centre
Cowley Road
Cambridge CB4 0WS
T:+44 (0) 845 8381 534
E: enquiries@arena4management.co.uk
www.arena4management.co.uk
JDR Organisational
Objectives
To be completed.

7. St John’s Innovation Centre
Cowley Road
Cambridge CB4 0WS
T:+44 (0) 845 8381 534
E: enquiries@arena4management.co.uk
www.arena4management.co.uk
Decision Issues
• Uncertainty
• Complexity
• High-risk consequences
• Alternatives
• Interpersonal issues

8. St John’s Innovation Centre
Cowley Road
Cambridge CB4 0WS
T:+44 (0) 845 8381 534
E: enquiries@arena4management.co.uk
www.arena4management.co.uk
Six steps to making an
effective decision
1. Create a constructive
environment.
2. Generate good alternatives.
3. Explore these alternatives.
4. Choose the best alternative.
5. Check your decision.
6. Communicate your decision,
and take action.

9. St John’s Innovation Centre
Cowley Road
Cambridge CB4 0WS
T:+44 (0) 845 8381 534
E: enquiries@arena4management.co.uk
www.arena4management.co.uk

10. St John’s Innovation Centre
Cowley Road
Cambridge CB4 0WS
T:+44 (0) 845 8381 534
E: enquiries@arena4management.co.uk
www.arena4management.co.uk
Using the Ladder of Inference
1. Identify where on the ladder you
are.
2. From your current "rung",
analyse your reasoning by working
back down the ladder.
3. At each stage, ask yourself
WHAT you are thinking and WHY.
As you analyse each step, you
may need to adjust your
reasoning.

11. St John’s Innovation Centre
Cowley Road
Cambridge CB4 0WS
T:+44 (0) 845 8381 534
E: enquiries@arena4management.co.uk
www.arena4management.co.uk
Maslow’s Hierarchy of Needs

12. St John’s Innovation Centre
Cowley Road
Cambridge CB4 0WS
T:+44 (0) 845 8381 534
E: enquiries@arena4management.co.uk
www.arena4management.co.uk
Outcomes and purpose
• Understand what is meant by
Performance Management
• Consider the importance of
honest conversations and how to
prepare for them
• Understand the aspects of
effective performance coaching
• Consider the impact of increased
business acumen on performance
• Improve your decision making
skills
• Discuss motivation and
influencing strategies