This document provides an introduction to Lean principles and tools. It explains the five key Lean principles as specify value, identify the value stream, create flow, create pull, and seek perfection. Some basic Lean tools are also introduced, including process maps to understand workflow, identifying seven types of waste, and visual management boards. The overall goal of Lean is to retain customers, ensure profitability, and increase competitiveness by removing waste from business processes to optimize workflow and productivity.

1. Lean Awareness
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2. Objectives
By the end of this session you will be able to:
• Explain the five key principles in your own
words
• Recognise some of the basic Lean tools and
techniques
• Identify waste using the seven process wastes
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7. What is Lean ?
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VA

8. Why bother ?
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• To retain and attract new
customers
• Ensure profitability by
widening the ‘positive jaws’
• To ensure we remain
competitive, and fend off
competition.
Income
Costs

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10. 1. Specify Value
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Q C D

11. 2. Identify the value stream
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12. 3. Create Flow
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Lift transit time: 20 seconds Escalator transit time: 20 seconds

13. 4. Create Pull
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14. 5. Seeking perfection
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15. In summary
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16. Tools and Techniques
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17. Overview
• Process understanding – The One Best Way
(Process Maps & User Guides)
• Identifying waste
• Work organisation
• Workplace improvement – One Best Set Up to
support the One Best Way
• Productivity measurement
• Forecasting and capacity planning
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18. Process and User Guides
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23. Waste
What is it?
• Waste (Muda) is anything that does not add value to the
customer. Identifying and removing waste will improve our value
stream, and help create flow and pull in our processes.
How does it work?
To help us manage waste we break it into two types:
• Type 1: waste we can identify, but cannot easily remove. This will
include geographical, IT and legislative constraints.
• Type 2: waste that we can eliminate now
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24. 7 forms of process waste
Transport-e.g moving work, hand offs between
departments
Inventory-e.g stock-too much
Motion-e.g walking to printer – on another floor?
Waiting e.g waiting for work-calls
Over Production e.g producing more than required
Over / Under Processing e.g checking the checkers
Defects e.g rejects/rework.
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25. Visual management-Skills Matrix
Skills Matrix
I,L,U,O
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26. Visual Management
QCD Board
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27. Objectives
You are now able to:
• Explain the five key principles in your own
words
• Recognise some of the basic Lean tools and
techniques
• Identify waste using the seven process wastes
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