FNBE JAN 2013 – FCOMEffective Public CommunicationTan Wei HowIndividual EssayEffective PublicCommunication(FCOM0102)Class Assignment 1Tan Wei How (0310707)
FNBE JAN 2013 – FCOMEffective Public CommunicationTan Wei HowAll communication can be classified into two parts, which are a senderand a receiver. The sender has a message he intends to transmit, and hetransforms it in words to reflect what he is thinking. But sometimes, there aresome reasons will affect the intended message from being receivedaccurately. Nowadays Internet and social networking changed the way wecommunicating with others, especially via Facebook. This onlinecommunication made our life more convenience but we must be careful not toonly develop our relationships online because there is some differencebetween communicating online and communicating face-to- face. Techniqueused, safety, and nonverbal message are the differences between these twocommunications.The biggest difference between communicating online andcommunicating face-to- face is the techniques that the sender dealing withcertain situations. In communicating online the sender is typing keyboard orusing web-camera to interact with others. He can say what he please as wellas he do not have to answer to anybody online, he could even change hisidentity, to influence certain social behaviors within a group setting. Whereasin communicating people one on one, the sender would like involve in aconversation with others.In the conversation he can have a laugh and talkingabout everyday things, that people can relate to, allowing people to feel morecomfortable. Besides, communicating online makes more friends and faster,even from all over the world, but communicating face-to- face makes thecommunicators understand each other better with a stronger relationship.Safety is the second difference between the two communications. People who
FNBE JAN 2013 – FCOMEffective Public CommunicationTan Wei Howare practising communicating online may use blogging as a form of releasewithout judging anybody. They do not know how people perceive them onlinewhether they seen as the funny joker, or the annoying fool, the wired seriousone, or the graceful humanitarian. Sometimes, the sender might also give outto much information about himself to strangers, such as health issues, andeven the finance status as well.Stalkers are all around in the Internet, they willtake the chance to steal your information then hacking into your account to dothe bad things. On the other hand, the communicating face-to- face is safer toboth the sender and receiver because they know whom they are talking to, sothey can control themselves in the conversation. For example, a sender wouldnot telling too much of his personal information to a stranger due to his safety.Another difference is the nonverbal messages, which are mostly beinvolved in communicating face-to- face lesser in communicatingonline. Bodylanguage, physical support, talking and listening, positive reinforcement, facialexpression are all the nonverbal messages that can be transmitted to thereceiver. By adding the nonverbal messages, the receiver will be able tounderstand the conversation better as well as getting the information easier.For instance, while a group leader asking his members whether they finishtheir works or not, is his facial expression friendly or accusatory?Misunderstanding can mostly be avoided in communicating face-to- face asthe nonverbal messages are being transmitted clearly. However,communicating online will lead to misunderstandings as the nonverbalmessages are harder to be transmitted to the receiver. Even when nonverbalcues are used in text-based mages, it can still cause the receiver to get thewrong message. This can be slightly avoided if both the sender and receiver
FNBE JAN 2013 – FCOMEffective Public CommunicationTan Wei Howare using the web-camera in communicating.On the other hand, vocal cues are important to communication. A vocalcue is a used of sound or inflection of the voice used to deliver a messageduring a communication. It is not a word but a different sound made with thevocal cords, which act an important role in communication, especiallynonverbal in our daily life. For example, when a boss get upset with hisemployees in the office while rushing them off to complete their work and hisvoice rises a few octaves, the employees will get the meaning clearer. Thissimple raising of the tone in his voice indicates nonverbally to his employeesthat they better obey him. These vocal cues are linked in the receiver mindswith a sender’s personality characteristics, physical characteristics, emotionalstate and gender characteristics. Besides, vocal cues alone will have apersuasive effect for human when they are as young as 12 months. This cancause the babies to catch up or learn the thing faster.Vocal cues are used to get a persons attention, especially used towarn or tell someone of danger or to send a message of appreciation to alover. All these messages are sent and received during our daily life to triggera response. In vocal cues, the loudness of it is very important to get othersattention.But sometimes, lowering the voice almost to a whisper will help thesender to make a point better than shouting. Moderate changes in the pitch ofvoice can enhance a factual communication from the sender. A high pitchedvoice would be perceived as indicating excitement while low pitched voicewould be indicating anger. Furthermore, the rate of communication is also onepart of vocal cues. With a slow rate of speech the listeners may be frustrated
FNBE JAN 2013 – FCOMEffective Public CommunicationTan Wei Howwhereas an increasing rate is used to indicate the increasing of intensity. Afast rate may be perceived as nervousness and it may also be hard to bereceived and understood.In conclusion, misunderstandings are easier to be caused throughcommunicating online that communicating face to face due to the differencesbetween these two communications. The differences are technique used,safety, and nonverbal message. However, misunderstandings can be avoidedif the listener pays close attention to what the sender is saying together withasking the sender to clarify or repeat anything that is unclear or seemsunreasonable. Besides, the senders are advised to send to the messagetogether with nonverbal communication such as the vocal cues.
FNBE JAN 2013 – FCOMEffective Public CommunicationTan Wei HowReferences1. Emajinz. (2010). Difference between online communication and F2F(Face to Face) communication. Retrieved May 9 fromhttp://emajinz.livejournal.com2. Heidi Burgess. (2003). Misunderstandings. Retrieved May 9 fromhttp://www.beyondintractability.org/bi-essay/misunderstandings3. Joey Papa. The Role of Vocal Cues in Nonverbal Communication.Retrieved May 9 from http://www.ehow.com/about_5437042_role-vocal-cues-nonverbal-communication.html