The document discusses various types of communication in the workplace. It describes downward communication as enabling, with information becoming more detailed at each level. Upward communication provides compliance reports that contain less detail as the information moves up the chain of command. Lateral communication involves coordination between peers and requires reciprocity. The "grapevine" refers to unofficial information sharing between employees when there are gaps in formal communication.
The document discusses interpersonal skills and transactional analysis. It describes three ego states - parent, adult, and child - that people shift between. There are three types of transactions between two people based on the ego states: complementary, where responses are inviting; crossed, which can cause difficulties; and ulterior, with hidden motives. Developing self-awareness, communication skills, and the ability to handle conflicts are important for interpersonal interactions.
1. The document discusses various aspects of business communication including the communication process, types of communication such as written, oral, and nonverbal, and barriers to effective communication.
2. It provides tips for improving written, oral, and nonverbal communication skills and highlights the importance of establishing trust and understanding cultural differences.
3. Guidelines for effective communication include clarifying the purpose, considering the receiver's needs and emotions, and obtaining feedback.
This document discusses key topics in workplace etiquette including customer service, phone etiquette, email etiquette, business dress, and office space etiquette. It emphasizes treating internal and external customers with respect, listening to customer concerns, and knowing when to escalate difficult situations to a supervisor. Specific guidance is provided around answering phones professionally, returning calls promptly, writing clear email subject lines, and dressing appropriately for the office environment. Maintaining professional conduct through respecting others' personal space and introducing oneself are also covered.
Effective Communication Skills to succeed at your WorkplacePeace Itimi
These tips will help you communicate better with your colleagues and everyone you come in contact with. I listed 5 core communications skills here for a presentation to my colleague
The document provides tips for developing good interpersonal skills, including smiling, being appreciative, paying attention to others, practicing active listening, bringing people together, resolving conflicts amicably, communicating clearly, having a sense of humor, seeing things from others' perspectives with empathy, and avoiding complaining. Developing these interpersonal skills can improve relationships, work environment, leadership abilities, productivity, success, and how much others like you.
This document provides an overview of the syllabus for a Business Communication course. It includes topics such as memoranda, meeting agendas and minutes, business proposals, CVs and applications, report writing, presentation skills, telephone and email etiquette, and cross-cultural communication. The total number of classes is 30. It also lists several reference books on topics like presentation skills, business vocabulary, business correspondence, report writing, and professional communication.
The document discusses interpersonal skills and transactional analysis. It describes three ego states - parent, adult, and child - that people shift between. There are three types of transactions between two people based on the ego states: complementary, where responses are inviting; crossed, which can cause difficulties; and ulterior, with hidden motives. Developing self-awareness, communication skills, and the ability to handle conflicts are important for interpersonal interactions.
1. The document discusses various aspects of business communication including the communication process, types of communication such as written, oral, and nonverbal, and barriers to effective communication.
2. It provides tips for improving written, oral, and nonverbal communication skills and highlights the importance of establishing trust and understanding cultural differences.
3. Guidelines for effective communication include clarifying the purpose, considering the receiver's needs and emotions, and obtaining feedback.
This document discusses key topics in workplace etiquette including customer service, phone etiquette, email etiquette, business dress, and office space etiquette. It emphasizes treating internal and external customers with respect, listening to customer concerns, and knowing when to escalate difficult situations to a supervisor. Specific guidance is provided around answering phones professionally, returning calls promptly, writing clear email subject lines, and dressing appropriately for the office environment. Maintaining professional conduct through respecting others' personal space and introducing oneself are also covered.
Effective Communication Skills to succeed at your WorkplacePeace Itimi
These tips will help you communicate better with your colleagues and everyone you come in contact with. I listed 5 core communications skills here for a presentation to my colleague
The document provides tips for developing good interpersonal skills, including smiling, being appreciative, paying attention to others, practicing active listening, bringing people together, resolving conflicts amicably, communicating clearly, having a sense of humor, seeing things from others' perspectives with empathy, and avoiding complaining. Developing these interpersonal skills can improve relationships, work environment, leadership abilities, productivity, success, and how much others like you.
This document provides an overview of the syllabus for a Business Communication course. It includes topics such as memoranda, meeting agendas and minutes, business proposals, CVs and applications, report writing, presentation skills, telephone and email etiquette, and cross-cultural communication. The total number of classes is 30. It also lists several reference books on topics like presentation skills, business vocabulary, business correspondence, report writing, and professional communication.
This document discusses interpersonal communication and identifies five common methods: written, telecommunications, third party, face-to-face, and gestural. It notes that effective communication is key for employees at all levels as they typically spend 70-90% of their time communicating. The five methods are then described in more detail, with written communication highlighted as ensuring everyone receives the same message but being less effective than face-to-face or telecommunications which allow for feedback. Perceptions, expectations, and building interpersonal skills are also covered.
This document outlines a communications lab on giving and receiving feedback. The objectives are to learn effective strategies for giving feedback in a constructive way and receiving feedback well. The agenda includes sections on giving positive and constructive feedback using specific formulas and guidelines. It also covers receiving feedback by actively listening and asking questions. Participants will practice these skills through role plays and exercises. The document provides resources for additional feedback-related training opportunities.
This document discusses effective communication skills. It defines communication and lists some common ways people communicate such as verbally, through body language and in writing. It also discusses the communication process and barriers to effective communication such as assumptions and distractions. Finally, it provides tips for improving listening skills, verbal communication and body language like making eye contact, speaking slowly and avoiding distractions. The overall document aims to help people understand communication and how to enhance their abilities.
This document provides an overview of effective communication skills. It defines communication and lists some key objectives, including understanding the communication process, overcoming barriers, and improving verbal and non-verbal communication skills. It discusses the most common ways people communicate, including spoken word, written word, visual images, and body language. It also outlines different types of communication like downward, upward, and lateral communication. Additionally, it distinguishes between listening and hearing, and provides tips for improving communication skills, such as using simple language, speaking clearly, paying attention, and asking questions to ensure understanding.
Effective communication in the work placeCeleretaudax
This document outlines factors that contribute to effective communication in an organization. It notes that employees must believe their leaders act ethically, their ideas are valued, and they can safely express opinions. It also states that employees should receive training and information openly through multiple channels. Effective communication is important as it creates a positive work environment, increases productivity, and leads to business success.
Effective communication requires considering the audience, being concise and clear, and overcoming common barriers. The communication process involves encoding an idea and the receiver decoding the message. Barriers include emotional, physical, and cultural differences between parties. The "7 C's of effective communication" are completeness, conciseness, consideration, clarity, concreteness, courtesy, and correctness. Managing emotions, avoiding blaming language, and maintaining eye contact can help apply these principles when communicating.
This document discusses effective communication skills, including listening skills, verbal and nonverbal communication methods, and when to seek advice. It addresses the objectives of considering different communication methods, practicing listening, communicating respectfully and non-judgmentally, and knowing when to seek advice. The document also covers various topics related to communication such as the communication process, barriers to effective communication, communication skills, questioning techniques, individual differences, cultural diversity, group processes, and legal constraints. The overall goal is to understand effective communication and improve communication skills.
The document discusses nonverbal communication and how over half of messages are communicated nonverbally through appearance, body language, tone of voice, and pace of speech. It explores how nonverbal cues like gestures, postures, facial expressions, eye contact and tones of voice convey meaning without words. Specific nonverbal behaviors that communicate different emotions, attitudes, levels of interest and evaluations are described. The document also examines how combinations or "clusters" of nonverbal cues together can indicate a person's openness, defensiveness, nervousness, evaluation, suspicion and readiness.
A set of slides for basic email training in a business environment. Covers basics of style, etiquette and security. A generic presentation with no reference to any specific company or email software.
This document discusses communication, communication skills, and the communication process. It defines communication as transmitting information from one person to another without alteration and involves the exchange and development of ideas. It describes communication skills as the tools used for effective communication despite differences in culture, language, age, experience, and styles. The communication process is explained as involving six components: a sender who creates a message, encoding to convert the message, a message being communicated, a channel or method of transmission, decoding by the receiver, and feedback from the receiver to the sender.
The document provides an overview of interpersonal communication from different perspectives:
1) It defines interpersonal communication contextually based on factors like number of people involved, physical proximity, sensory channels used, and feedback.
2) It discusses the developmental view which accounts for the unique relationships between people who view each other as individuals.
3) It emphasizes that direct and interactive communication is extremely relevant for personal and professional success through effective use of verbal and non-verbal cues.
The document discusses communicating in today's workplace and how it has changed significantly from the past. Where communication was once primarily done through phone calls, face-to-face interaction, and written correspondence, today's workplace utilizes a wide variety of electronic communication tools like email, video conferencing, texting, social media, and more. It emphasizes the importance of communication skills for job performance and relationships. It provides tips for effective communication such as knowing your audience, listening with an open mind, being clear in your message, following up on important issues, and learning to use the various communication tools available.
This document discusses the importance of civility in the workplace. It lists several aspects of civility like respect, restraint, consideration, politeness, and morality. It then explains how a lack of civility can negatively impact employee morale, productivity, retention, and communication. Specifically, uncivil behavior can lead to lowered morale, reduced team effectiveness, and negative treatment of customers. The document provides tips for dealing with difficult people, which include listening without reacting, focusing on facts, not taking things personally, and avoiding uncomfortable situations.
This document discusses effective communication skills and their importance for professional success. It defines communication and outlines the basic communication process. It emphasizes the importance of both verbal and non-verbal communication, providing tips to improve skills in each area. Barriers to communication are identified and effective listening is distinguished from simply hearing. Overall, the key points are that communication is essential for success, requires planning and practice of a variety of skills, and effective delivery necessitates overcoming barriers and actively listening.
Office etiquette involves behaving professionally towards colleagues and clients. This includes properly introducing oneself, making eye contact and smiling during handshakes, being polite and respectful in communications, dressing appropriately, and maintaining boundaries between personal and work life. Following etiquette rules helps create a positive work environment and strong professional relationships.
This document defines professionalism and outlines expected professional behaviors in the workplace. It states that professionalism involves possessing knowledge in one's field, consistent behavior, and an attitude free of bias or discrimination. It lists behaviors such as avoiding gossip, taking responsibility for mistakes, being a team player, following deadlines, and giving credit to others. The document emphasizes maintaining ethics, treating all people respectably, and balancing confidence with humility. Overall, it conveys that professionalism is critical for positive performance, team spirit, motivation, and quality work.
This document discusses interpersonal communication and interpersonal skills. It defines interpersonal communication as the process by which people exchange information through verbal and non-verbal messages. Some key components of interpersonal communication are communication skills, verbal communication, assertiveness, non-verbal communication, and listening skills. It also outlines four principles of interpersonal communication: it is inescapable, irreversible, complicated, and contextual. Additionally, the document discusses gateways to effective interpersonal communication such as transparency, using multiple communication channels, clarity in communication, and feedback. It emphasizes the importance of interpersonal skills like communication, active listening, conflict resolution, and maintaining emotional balance when developing good interpersonal skills.
The presentation provides an outline of effective communication.
It covers Effective communication, ten commandments, the process of communication, purpose and types of communication.
Email etiquette is important for professionalism, efficiency, and privacy. It influences how people perceive you and failure to follow proper etiquette could damage your reputation or career. With over 3 billion email accounts worldwide, email is a primary form of communication, so demonstrating respect and brevity through good etiquette is crucial.
This document provides guidance on essential interview skills, including preparing for interviews, dressing appropriately, arriving on time, different types of interviews like behavioral interviews, communicating effectively, dealing with nerves, and closing the interview strongly. The document emphasizes researching the company, rehearsing answers to common questions, maintaining good eye contact, listening to the interviewer, keeping answers positive, and asking questions of the interviewer. The goal is to make a great first impression through professional appearance and confident communication to land the job.
This document discusses interpersonal communication and identifies five common methods: written, telecommunications, third party, face-to-face, and gestural. It notes that effective communication is key for employees at all levels as they typically spend 70-90% of their time communicating. The five methods are then described in more detail, with written communication highlighted as ensuring everyone receives the same message but being less effective than face-to-face or telecommunications which allow for feedback. Perceptions, expectations, and building interpersonal skills are also covered.
This document outlines a communications lab on giving and receiving feedback. The objectives are to learn effective strategies for giving feedback in a constructive way and receiving feedback well. The agenda includes sections on giving positive and constructive feedback using specific formulas and guidelines. It also covers receiving feedback by actively listening and asking questions. Participants will practice these skills through role plays and exercises. The document provides resources for additional feedback-related training opportunities.
This document discusses effective communication skills. It defines communication and lists some common ways people communicate such as verbally, through body language and in writing. It also discusses the communication process and barriers to effective communication such as assumptions and distractions. Finally, it provides tips for improving listening skills, verbal communication and body language like making eye contact, speaking slowly and avoiding distractions. The overall document aims to help people understand communication and how to enhance their abilities.
This document provides an overview of effective communication skills. It defines communication and lists some key objectives, including understanding the communication process, overcoming barriers, and improving verbal and non-verbal communication skills. It discusses the most common ways people communicate, including spoken word, written word, visual images, and body language. It also outlines different types of communication like downward, upward, and lateral communication. Additionally, it distinguishes between listening and hearing, and provides tips for improving communication skills, such as using simple language, speaking clearly, paying attention, and asking questions to ensure understanding.
Effective communication in the work placeCeleretaudax
This document outlines factors that contribute to effective communication in an organization. It notes that employees must believe their leaders act ethically, their ideas are valued, and they can safely express opinions. It also states that employees should receive training and information openly through multiple channels. Effective communication is important as it creates a positive work environment, increases productivity, and leads to business success.
Effective communication requires considering the audience, being concise and clear, and overcoming common barriers. The communication process involves encoding an idea and the receiver decoding the message. Barriers include emotional, physical, and cultural differences between parties. The "7 C's of effective communication" are completeness, conciseness, consideration, clarity, concreteness, courtesy, and correctness. Managing emotions, avoiding blaming language, and maintaining eye contact can help apply these principles when communicating.
This document discusses effective communication skills, including listening skills, verbal and nonverbal communication methods, and when to seek advice. It addresses the objectives of considering different communication methods, practicing listening, communicating respectfully and non-judgmentally, and knowing when to seek advice. The document also covers various topics related to communication such as the communication process, barriers to effective communication, communication skills, questioning techniques, individual differences, cultural diversity, group processes, and legal constraints. The overall goal is to understand effective communication and improve communication skills.
The document discusses nonverbal communication and how over half of messages are communicated nonverbally through appearance, body language, tone of voice, and pace of speech. It explores how nonverbal cues like gestures, postures, facial expressions, eye contact and tones of voice convey meaning without words. Specific nonverbal behaviors that communicate different emotions, attitudes, levels of interest and evaluations are described. The document also examines how combinations or "clusters" of nonverbal cues together can indicate a person's openness, defensiveness, nervousness, evaluation, suspicion and readiness.
A set of slides for basic email training in a business environment. Covers basics of style, etiquette and security. A generic presentation with no reference to any specific company or email software.
This document discusses communication, communication skills, and the communication process. It defines communication as transmitting information from one person to another without alteration and involves the exchange and development of ideas. It describes communication skills as the tools used for effective communication despite differences in culture, language, age, experience, and styles. The communication process is explained as involving six components: a sender who creates a message, encoding to convert the message, a message being communicated, a channel or method of transmission, decoding by the receiver, and feedback from the receiver to the sender.
The document provides an overview of interpersonal communication from different perspectives:
1) It defines interpersonal communication contextually based on factors like number of people involved, physical proximity, sensory channels used, and feedback.
2) It discusses the developmental view which accounts for the unique relationships between people who view each other as individuals.
3) It emphasizes that direct and interactive communication is extremely relevant for personal and professional success through effective use of verbal and non-verbal cues.
The document discusses communicating in today's workplace and how it has changed significantly from the past. Where communication was once primarily done through phone calls, face-to-face interaction, and written correspondence, today's workplace utilizes a wide variety of electronic communication tools like email, video conferencing, texting, social media, and more. It emphasizes the importance of communication skills for job performance and relationships. It provides tips for effective communication such as knowing your audience, listening with an open mind, being clear in your message, following up on important issues, and learning to use the various communication tools available.
This document discusses the importance of civility in the workplace. It lists several aspects of civility like respect, restraint, consideration, politeness, and morality. It then explains how a lack of civility can negatively impact employee morale, productivity, retention, and communication. Specifically, uncivil behavior can lead to lowered morale, reduced team effectiveness, and negative treatment of customers. The document provides tips for dealing with difficult people, which include listening without reacting, focusing on facts, not taking things personally, and avoiding uncomfortable situations.
This document discusses effective communication skills and their importance for professional success. It defines communication and outlines the basic communication process. It emphasizes the importance of both verbal and non-verbal communication, providing tips to improve skills in each area. Barriers to communication are identified and effective listening is distinguished from simply hearing. Overall, the key points are that communication is essential for success, requires planning and practice of a variety of skills, and effective delivery necessitates overcoming barriers and actively listening.
Office etiquette involves behaving professionally towards colleagues and clients. This includes properly introducing oneself, making eye contact and smiling during handshakes, being polite and respectful in communications, dressing appropriately, and maintaining boundaries between personal and work life. Following etiquette rules helps create a positive work environment and strong professional relationships.
This document defines professionalism and outlines expected professional behaviors in the workplace. It states that professionalism involves possessing knowledge in one's field, consistent behavior, and an attitude free of bias or discrimination. It lists behaviors such as avoiding gossip, taking responsibility for mistakes, being a team player, following deadlines, and giving credit to others. The document emphasizes maintaining ethics, treating all people respectably, and balancing confidence with humility. Overall, it conveys that professionalism is critical for positive performance, team spirit, motivation, and quality work.
This document discusses interpersonal communication and interpersonal skills. It defines interpersonal communication as the process by which people exchange information through verbal and non-verbal messages. Some key components of interpersonal communication are communication skills, verbal communication, assertiveness, non-verbal communication, and listening skills. It also outlines four principles of interpersonal communication: it is inescapable, irreversible, complicated, and contextual. Additionally, the document discusses gateways to effective interpersonal communication such as transparency, using multiple communication channels, clarity in communication, and feedback. It emphasizes the importance of interpersonal skills like communication, active listening, conflict resolution, and maintaining emotional balance when developing good interpersonal skills.
The presentation provides an outline of effective communication.
It covers Effective communication, ten commandments, the process of communication, purpose and types of communication.
Email etiquette is important for professionalism, efficiency, and privacy. It influences how people perceive you and failure to follow proper etiquette could damage your reputation or career. With over 3 billion email accounts worldwide, email is a primary form of communication, so demonstrating respect and brevity through good etiquette is crucial.
This document provides guidance on essential interview skills, including preparing for interviews, dressing appropriately, arriving on time, different types of interviews like behavioral interviews, communicating effectively, dealing with nerves, and closing the interview strongly. The document emphasizes researching the company, rehearsing answers to common questions, maintaining good eye contact, listening to the interviewer, keeping answers positive, and asking questions of the interviewer. The goal is to make a great first impression through professional appearance and confident communication to land the job.
Need someone to respond to these Discussion postsDiscussion r.docxmigdalialyle
Need someone to respond to these Discussion posts
Discussion responses needed
Question
Views of Human Resource Development
In the textbook, two main views of human resource development are examined. Discuss the similarities and differences between the views of performance-based and developmental HRD. Answer the questions: Which view do you believe is more relevant to your organization. Why?
Use this week’s lecture as a basis for your post. Reference and cite the textbook in your original post.
Respond to at least two of your classmates’ posts.
Respond to Rosa Hernandez post below
Hello Class,
The views observed in the organization I am in are mostly in developmental Human Resources Development. Our text indicates that performance-based human resources development is related to human capital theory, in which looks at the organization's profit and competitive advantages as the measures of success, it examines each and every individual within an organization to its bottom line in alignment to the business metrics logics (Kopp, 2014). The similarities in performance-based and human resources development (HRD) that both require the cost of training, investing in the individuals in an organization that will help in the growth of productivity and measurements of intangible assets (Kopp, 2014). The differences are that performance-based focuses mostly on the profitability of the organization in contrast to the interest of the employees instead viewed as dehumanizing the individuals from the organization. HRD focuses in developing the employees in training the employees, in which are considered the assets of the organization by providing on the job training (OJT) in the workplace so they can perform their jobs effectively (Kopp, 2014).
HRD is more relevant to my organization because employees still meet their goals and work less under a stressful environment of performance-based management in which the company gets to keep their employees and continue providing them refresher training and actualize them with newer information. Performance-based, the company will keep losing employees after spending thousands of dollars in training because perhaps they didn’t have a good quarter or end of month attainability. HRD is more humane to employees and it shows as the company cares for the employees. Also, employees would want to work more for a company whose less frictional in performance-based that all they talk about is numbers and there is no personable approach from their leadership.
Reference:
Kopp, D. M. (2014). Human resource development: Performance improvement through learning [Electronic version]. Retrieved from https://ashford.content.edu
Respond to Lisa Puffenbarger post below
The resemblances among the opinions of performance-based and developmental human resources are the education and growth of workers. Workers that achieve well are typically the outcome of improvement and expansion. Performance-based personnel is just ...
Building Your People As You Build Your Ministry LifeThrive
You have heard the calling from Our Lord and want to begin building a ministry. This is a important and challenging task. This presentation will help you to develop your ministry as you develop along with it.
Learning and development newsletter - August 2014vtalas
The newsletter summarizes upcoming trainings focused on building collaborative relationships and communicating effectively with managers, peers, and employees. It provides tips on understanding different communication styles and motivations to ensure messages are conveyed clearly. Resources on developing teamwork and managing remote teams are also listed.
Infosys is an Indian IT company known for its HR practices and communication. The document discusses HR communication at Infosys, including how communication flows in the organization, HR initiatives, and their results. It also provides background on Infosys, outlining its vision, mission, values, capabilities, and competitive advantages in areas like talent, process excellence, technology, and project management.
This document provides guidance on developing soft skills to improve teaching effectiveness. It discusses the importance of clarifying objectives for students, communicating plans, and actively listening. Specific soft skills are categorized as "what skills" like job descriptions and demonstrations, or "how skills" like building trust and providing helpful feedback. The document recommends practicing these skills in pairs and giving feedback to support learning. Overall, it emphasizes the value of soft skills for interacting well with others and achieving teaching goals through clear plans and strong communication.
Frankfinn Presentation on Personality Development -Distinction by Hricha DhungelHrichaDhungel
This document is a presentation on personality development submitted by Hricha Dhungel to her teacher Mr. Jaidev Singh Jolly. It includes sections on acknowledgements, introduction, and 4 learning objectives that discuss improving personality, time management, leadership factors, communication barriers, and developing moral values. The presentation provides examples and explanations for each objective to effectively summarize the key points around developing interpersonal skills and personality.
Voxxed Days Singapore 2019 - The road to a more conscious organisationKhai Seng Hong
1. Closing the gaps between what people say and do, and between perceived and actual realities, requires work at the intrapersonal, interpersonal, group, and organizational levels.
2. Regular one-on-one conversations and trainings in self-awareness can help align thoughts, words, and actions within and between individuals.
3. Meetings and retrospectives can then scale these efforts to groups, while business practices and culture shape behaviors across the organization.
4. Sustained practice over time through multiple complementary approaches may systematize and spread more conscious ways of working.
This document discusses personal development and maintaining good working relationships. It provides tips on personal development activities like improving self-awareness and employability. It emphasizes the importance of cooperation over confrontation in relationships. Maintaining good timekeeping, clean appearance, and reliable work can make a good impression. Having a positive attitude and listening to instructions are important behaviors in an industrial environment. Teamwork requires interpersonal skills, and one person acting alone could cause accidents. A student survey found that coursework and activities improved confidence in problem-solving and presentations.
Transformational Executive Coaching
Expands people’s capacity to take effective action.
Challenges beliefs and assumptions that are responsible for one’s actions and behaviors.
Examines what one does, why one does what one does, but also who one is. What are the principles upon which one forms identity?
245477Lecture 11_ Introduction to Communication (1)-1693202022907.pptxShreehariMeena
This document provides an introduction to communication and discusses its importance in professional success. It begins by outlining the objectives of learning about the communication process and factors that influence it. Effective communication, self-awareness, and ongoing professional development are identified as key aspects of career success. The focus then turns to defining communication and examining what it looks like specifically in the workplace context through both verbal and non-verbal exchanges. The communication process is explained as involving a sender, message, receiver, and response with the goal of full understanding between parties. Factors like channel, context and noise are also noted as influencing communication effectiveness.
Employability skills are the non-technical skills, knowledge and understandings that are necessary to gain employment and participate effectively in the workplace. Often referred to as soft skills.
This document reflects on effective supervision and leadership. It discusses that a good supervisor builds relationships, communicates effectively, fosters teamwork and positive morale. Communication is key, requiring clear expression and addressing hidden agendas. As a former supervisor, the author realized they could have improved staff development, particularly around technology. They also learned the importance of training sessions for new employees. Overall, the author's strengths are advising, leadership, communication and teaching, while areas for improvement include legal issues, multicultural awareness and student development theory. Continuing education on these topics is important for current and aspiring supervisors.
Communications in OrganizationsAnalyze the types of communicatio.docxmonicafrancis71118
Communications in Organizations
Analyze the types of communications networks in Chapter 12 (Colquitt) or Chapter 9 in Hellriegel . Discuss what network style your organization uses. If you are not currently a member of an organization, use a recent organization you are familiar with. Compare and contrast two of the networks and discuss a specific type of organization that would use those two types of communications network. Respond to two of your fellow learners with a positive yet critical analysis of their discussion.
MY DICUSS POST RQD
POST 1
My organization uses two kinds of communication network structures. For core functions such as sales, inventory mangement, loss prevention, et cetera, all local managers at my level report to a district manager in an example of the wheel network structure. The district manager then shapes policy for the entire district, and makes adjustments to the performance of various stores. I agree with the Colquitt text that this structure has a lower degree of "member satisfaction," but there isn't a better way to run the system because the local managers are not interdependent; they perform their tasks and communicate their information to their superior, the district manager, without regard to what anyone else is doing.
Another example I can think of that uses this type of highly regimented, centralized command structure is the military.
Interestingly, however, my company has also created "areas of responsibility" within the district where each of the ten local managers is tasked with assisting the district manager with policy rulemaking and compliance in a specific area. The district manager retains the ultimate decisionmaking authority, but there is more cross-channel or lateral comminication between peers as the local managers interact to influence performance metrics, compliance with policy, and clarifications of organizational culture. This reminds me more of the "all channel" network structure, because all of the team members communicate with one another in regular weekly meetings to discuss any emergent problems at the local level.
While engaging in this approach, I've often been reminded of student team interactions, or team exercises during strategic planning sessions where a group of several individuals must meet and jointly formulate a response to a task.
MY RESP RQD
POST 2
My organization uses the All-Channel communication network, which is high in efficiency for complex tasks, low in efficiency for simple tasks, and high in member satisfaction. Our tasks are complex, so All-Channel is the most efficient communication style. In addition, our tasks are all inter-related, so ongoing communication is key. Already today, I have had information sharing conversations with 5 other team members, and we often have impromptu meetings to problem solve and share information. By sharing information with each other, we reduce mistakes, avoid duplicating work, and increase efficiency. In the medi.
The document outlines an agenda for a 4-day management training series. Day 1 covers leadership theory and strengths assessment. Day 2 focuses on managing people and building teams. Day 3 is about operational goals and supervision. Day 4 brings the concepts together by developing an overall management philosophy and strategy. Diversity, cultural responsiveness, and strengths-based approaches are emphasized throughout.
Effective communication is vital for success in the workplace. Communication skills are often more important than technical skills, especially as employees advance in their careers. Communication allows for greater coordination, awareness of organizational goals, and relationship building. It also helps with problem solving and improving performance. Non-verbal communication provides additional context and meaning beyond words. It includes body language, proximity, tone of voice, and physical surroundings. Factors like facial expressions, eye contact, gestures, posture, time management, and environment all influence understanding.
The document discusses various topics related to personal and professional development including time management, communication skills, team building, sales, customer service, attitude and more. It provides training programs and workshops on these topics to help individuals and organizations improve performance and success.
Design your dream organisation - ODNS Aug 2019Khai Seng Hong
Presentation for Organisational Development Network Singapore meetup, 20 August 2019
---
What would you do if you were given the opportunity to create an organisation from scratch?
What HR processes, cultural practices and behaviours will create a meaningful and fulfilling place to work, where each person, project team, and the organisation is able to interdependently grow and develop?
Hong Khai Seng, formerly from Foolproof, had that amazing opportunity, as he was given the chance to grow a new Singapore team for a UK-based design agency. He will be sharing his own personal journey and facilitating discussions on the philosophy of designing and building an organisation, and the kinds of knowledge, skills and ways of being that can create a great place to work.
Come and explore what it takes to explore what a progressive organisation looks like, and how to go about creating it.
Similar to Communication in the workplace final (20)
This document discusses measurement of sound, speed, and humidity. It describes various instruments used to measure these quantities, including sound level meters, tachometers, psychrometers, and hygrometers. Sound measurement is important for industrial applications and controlling noise pollution. Speed can be measured using devices that count revolutions, measure eddy currents, or detect magnetic pulses from rotating components. Humidity is measured using instruments that sense changes in materials due to moisture content.
The document discusses various methods of measuring fluid flow, including primary methods that directly measure volume or mass flow rate, and secondary methods that infer flow rate from velocity or pressure measurements. It describes common flow measurement devices like orifice plates, venturi tubes, flow nozzles, and positive displacement meters. Key aspects of fluid flow and relevant non-dimensional numbers are also introduced.
Sub. Mechanical Engineering Measurement.Ch. no. 3 pressure and temperature me...Amol Kokare
Sub. Mechanical Engineering Measurement.
Ch. no. 3 pressure and temperature measurement
Babasaheb Phadatre Polytechnic, Kalamb.
Department of Mechanical Engineering.
Prepared By-
Prof. Kokare Amol Yashwant Sir
Subject: Mechanical Engineering Measurement. (I-Scheme III Sem. Diploma in Mechanical Engg.)
Ch. no. 2. displacement, force & torque measurement.
Department of Mechanical Engg.
Babasaheb Phadtare Polytechnic, Kalamb-Walchandnagar.
Prepared by Prof. Amol Yashwant Kokare Sir
Waste heat recovery, co geration and tri-generationAmol Kokare
Diploma in Mechanical Engg.
Babasaheb Phadtare Polytechnic, kalamb-walchandnagar
Sub- Power plant engineering
Unit-Waste heat recovery, co geration and tri-generation.
By- Prof. Kokare Amol Yashwant
How to improve your body language
Prof. Kokare A.Y. from Phadtare knowledge city
WOrk as Training and placement officer and Lecturer in Mechanical Engineering Department.
The document discusses entrepreneurship and the business plan. It defines entrepreneurship as undertaking risk and starting something new. An entrepreneur takes on the role of innovator, risk bearer, organizer, and manager. The business plan outlines all aspects of the business including the industry, product/service, production, marketing, organization, risks, and financial projections. Developing a thorough business plan takes significant time but is important for guiding operations and helping others understand the business goals.
Introduction ppt by Training and placementAmol Kokare
The document outlines the services provided by the Training and Placement Department of Phadtare Knowledge City. It discusses filling out training and placement forms, enrolling a coordinator with the training and placement officer (TPO), preparing resumes, developing personality and body language skills, and preparing for interviews including mock oral tests, group discussions, and developing technical and aptitude abilities. It also provides an example introduction for interviews that includes name, place of origin, education, skills, work experience, family background, and hobbies. The overall document provides guidance to students on engaging with the training and placement department to help with the job placement process.
Environmental Studies ppt for EST,
Ch. No. 7 Environmental Protection,
By Prof. Kokare A.Y.
Lecturer at Babasaheb phadtare polytechnic, Kalamb-Walchandnagar.
Environmental Studies ppt for EST,
Ch. No. 6 Social Issues and Environment,
By Prof. Kokare A.Y.
Lecturer at Babasaheb phadtare polytechnic, Kalamb-Walchandnagar.
This document discusses different types of environmental pollution including air, water, land, noise, and nuclear pollution. It provides details on various pollutants like gases, industrial waste, metals, acids, pesticides, and domestic waste. Air pollution is classified as primary or secondary pollutants and its effects on living things like humans and non-living things are explained. Various sources of water pollution like municipal, industrial, inorganic, organic, agricultural, marine and thermal sources are outlined. Land pollution causes like soil erosion and waste disposal are covered. Noise pollution sources and effects on physical, physiological and psychological health are summarized. Global warming evidence like receding glaciers and drought are briefly shown.
2. SEMINAR Objectives:
To be able to define Communication.
To be able to identify the two types
of Communication (verbal and non-
verbal).
To be able to give suggestions and
tips on how to communicate in the
workplace.
Training and Placement Department Prof. Kokare A.Y.
Dnyan, Kala, Krida and Krishi Prathisthan’s
3. Good communication is a key
part of success in the workplace.
Training and Placement Department Prof. Kokare A.Y.
Dnyan, Kala, Krida and Krishi Prathisthan’s
4. Without communication skills we are
unable to let others know what we
think, feel, or want to accomplish.
We are unable to build partnerships,
motivate others, or resolve conflict.
Training and Placement Department Prof. Kokare A.Y.
Dnyan, Kala, Krida and Krishi Prathisthan’s
5. MLVR-OCTOBER 24, 2008
What is a workplace?
Dictionary definition - A place, such as
an office or factory, where people are
employed.
Training and Placement Department Prof. Kokare A.Y.
Dnyan, Kala, Krida and Krishi Prathisthan’s
6. What is our workplace?
Administration
office
Accounting office
Human Resources
Office
Bookstore
Maintenance office
Engineering office
General Services
Clinic
Registrar
Security Guard
office
Student Services
Schools
Campus Ministry
office
Others
Training and Placement Department Prof. Kokare A.Y.
Dnyan, Kala, Krida and Krishi Prathisthan’s
7. Communication
The exchange of thoughts, messages,
or information, as by speech, signals,
writing, or behavior.
The art and technique of using words
effectively to impart information or
ideas.
Acceptable communication differs from
company to company, but many
aspects are universal.
Training and Placement Department Prof. Kokare A.Y.
Dnyan, Kala, Krida and Krishi Prathisthan’s
8. Tips to help us communicate effectively in the
workplace
Listen - When you listen to others attentively
it makes them feel good. It also makes for
a deeper and more positive connection with
others.
In turn, you form an understanding and
they will listen to you when it’s your turn to
speak.
Poor listening happens often and results
in misunderstandings and
miscommunications.
Training and Placement Department Prof. Kokare A.Y.
Dnyan, Kala, Krida and Krishi Prathisthan’s
9. WHAT IS YOUR PURPOSE?
Have Intention - Ask yourself what your
intention is before starting a project, going
to a meeting, or speaking to someone.
You can also ask others what their
intentions
are in similar situations. Knowing your
intention will help you be more conscious of
what you’re doing or saying.
which means you’ll be able to be more
effective and skillful.
Training and Placement Department Prof. Kokare A.Y.
Dnyan, Kala, Krida and Krishi Prathisthan’s
10. SPEAK CLEARLY
Speak Clearly - Take
a deep
breath and remain
positive when
talking to people.
Try to cut out
the “ums,” “uh-hmms”
and “ahhs;”
these make it difficult
for people
to understand what
you’re trying
to communicate.
Try to keep your
voice steady and don’t
talk too
quickly or too quietly.
Be confident in what
you’re saying
and others will feel
your
confidence too.
Training and Placement Department Prof. Kokare A.Y.
Dnyan, Kala, Krida and Krishi Prathisthan’s
11. BE GENUINE
Be Genuine - Being genuine can include
speaking honestly, expressing excitement
or sadness when you feel like it, and being
friendly.
There is nothing wrong with
saying, “no, I don’t really agree with that,”
or “you know, I think you’ve changed my
mind!” However, don’t be rude. “I was
just being honest” is not a good excuse
for being harsh.
Being genuine builds your
confidence.
Training and Placement Department Prof. Kokare A.Y.
Dnyan, Kala, Krida and Krishi Prathisthan’s
12. Be Receptive
Be open to what
others are saying or offering.
Often, people restrict the flow of
ideas or communication because
they’re making too many
assumptions or are being too quick
to judge and criticize.
Training and Placement Department Prof. Kokare A.Y.
Dnyan, Kala, Krida and Krishi Prathisthan’s
13. GROUP ACTIVITY
LOOK AT THE LIST OF WORKPLACES
IN YOUR SCHOOL. RATE THEM FROM
THE LEAST TO THE MOST NUMBER
OF TIMES IN A DAY THAT YOU
COMMUNICATE WITH THAT
DEPARTMENT.
Training and Placement Department Prof. Kokare A.Y.
Dnyan, Kala, Krida and Krishi Prathisthan’s
16. Downward Workplace
Communication: Enabling
Let's focus first on downward
communication in the workplace, and a
couple of its important characteristics.
Consider these common, downward forms
of workplace communication:
A manager explains a task to an employee
A customer gives an order to a supplier
Shareholders instruct management.
Training and Placement Department Prof. Kokare A.Y.
Dnyan, Kala, Krida and Krishi Prathisthan’s
17. Enabling
These forms have more than direction in
common. Each one also provides enabling
information in the workplace. When a
manager instructs an employee, she enables
the employee to do his job, and makes it
possible for him to earn a living by doing
something that has value for the employer.
Another example: senior management finds
out from shareholders, or the board of
directors, how owners want to apply the
money they've invested.
Training and Placement Department Prof. Kokare A.Y.
Dnyan, Kala, Krida and Krishi Prathisthan’s
18. And, as information moves downward
in the workplace, it grows
increasingly detailed.
Make a Budget report
Make a Budget report for the month to include the following
Make sure the report includes the exact amount and the qty.
Training and Placement Department Prof. Kokare A.Y.
Dnyan, Kala, Krida and Krishi Prathisthan’s
19. All organizations of more than one
person must use workplace
communication in one way or
another.
One person must give another
instructions before any activity can
occur.
Training and Placement Department Prof. Kokare A.Y.
Dnyan, Kala, Krida and Krishi Prathisthan’s
20. At each stage in the downward flow
of communication, people in the
organization receive information to
help them do their jobs. And, at each
stage the information become less
abstract, more specific, and more
detailed.
Training and Placement Department Prof. Kokare A.Y.
Dnyan, Kala, Krida and Krishi Prathisthan’s
21. GROUP ACTIVITY
ILLUSTRATE AN EXAMPLE OF A
DOWNWARD COMMUNICATION THAT
YOU HAVE EXPERIENCED.
SHOW THAT IT BECOMES MORE
DETAILED AS IT GOES DOWN THE
CHAIN OF COMMAND.
Training and Placement Department Prof. Kokare A.Y.
Dnyan, Kala, Krida and Krishi Prathisthan’s
22. Upward Communication: Compliance
A second major flow of
communication is upward, from
employee to supervisor, supervisor to
department head, department head
to vice president, and so on.
Training and Placement Department Prof. Kokare A.Y.
Dnyan, Kala, Krida and Krishi Prathisthan’s
23. Less detail
Now, turning to upward communication, we
know that the staff at the registrar or
accounting department will report back to the
section head on their number of enrolees.
The college account, in turn, will report, in less
detail, to the VPAA about enrollment figures.
Finally, VPAA will report to the President on
how well the College is doing for SY 2008-
2009.
Training and Placement Department Prof. Kokare A.Y.
Dnyan, Kala, Krida and Krishi Prathisthan’s
24. Group activity
ILLUSTRATE AN EXAMPLE OF
UPWARD COMMUNICATION THAT
YOU HAVE EXPERIENCED.
SHOW THAT IT BECOMES LESS
DETAILED AS IT GOES UP THE CHAIN
OF COMMAND.
Training and Placement Department Prof. Kokare A.Y.
Dnyan, Kala, Krida and Krishi Prathisthan’s
25. Lateral communication: Coordination
Now, think of the information that
flows back and forth between you and
your peers, whether you're a front-
line worker, a manager, or a member
of the board of directors. This is
lateral communication.
Training and Placement Department Prof. Kokare A.Y.
Dnyan, Kala, Krida and Krishi Prathisthan’s
26. Characteristics
First, no superior/subordinate relationship
exists here; it's strictly a case of two people
with roughly equal amounts of power and
prestige. That makes this form of
communication voluntary and discretionary.
Yes, the boss may tell us to communicate
with each other, but unless we both want
to do it, we're not going to exchange much
information of value.
Training and Placement Department Prof. Kokare A.Y.
Dnyan, Kala, Krida and Krishi Prathisthan’s
27. That takes us to the second aspect, the
idea of reciprocating.
The quality and quantity of information
we provide to our peers generally
reflects what we get back from them. I
may provide good information to you
when we start working together, but I
won't continue to provide it unless you
reciprocate in kind.
Training and Placement Department Prof. Kokare A.Y.
Dnyan, Kala, Krida and Krishi Prathisthan’s
28. Team Communication
Team communication is a special form of lateral
communication, and an essential one.
For teamwork in the workplace, members must not only
communicate with each other, but will often need to
communicate with peers outside their immediate group.
Leaders will need to keep these communication flows in
mind, as well as the upward and downward flows that
connect them directly to their co-employees.
Communication for team building and just plain teamwork
and is many-faceted and requires consistent attention.
Training and Placement Department Prof. Kokare A.Y.
Dnyan, Kala, Krida and Krishi Prathisthan’s
29. The Grapevine: Filling the Gaps
It’s Tuesday morning, and John down the hall
just emptied out his desk and left the
building. Apparently for good.
Everyone wants an answer to the same
question: "Why?" If there's no official answer,
and sometimes even if there is one, the
people around him begin speculating about
possible reasons.
This is a communication channel that no one
owns and no one controls. And while we
might complain about gossips and
busybodies, we all use it sooner or later.
Training and Placement Department Prof. Kokare A.Y.
Dnyan, Kala, Krida and Krishi Prathisthan’s
30. It has a function
Despite its many faults, though, the
grapevine does have a place, a function, in
all organizations. It fills in gaps left behind
by conventional and official communication.
As I've said, downward communication
delivers enabling information from superior
to subordinate, while upward
communication involves compliance
information reported back to the superior
by the subordinate. And, lateral
communication takes place between peers,
helping us coordinate with each other.
Training and Placement Department Prof. Kokare A.Y.
Dnyan, Kala, Krida and Krishi Prathisthan’s
31. New tools
Traditionally, the grapevine revolved around
mouth-to-mouth communication, with only
occasional bits of information written down or
put on paper.
But, new technologies mean change. The
Internet opened up all kinds of new
opportunities for unofficial communication.
Email, it's true, may be monitored, but that's
easily circumvented. For example, free,
anonymous email accounts offered all over
the Net.
Training and Placement Department Prof. Kokare A.Y.
Dnyan, Kala, Krida and Krishi Prathisthan’s
32. Then, there are photocopiers and fax machines, both
of which can be used to surreptitiously maintain the
grapevine. And how about cell phones, which provide
an alternate means of mouth-to-mouth
communication, even when you're at the office.
While technologies enabling the grapevine may
change, the same human traits continue to fuel this
communication channel. They include our natural
curiosity and our desire to influence the way others
think and behave. Don't forget, either, about the need
to get even or to belittle, which fuel many rumors that
course through grapevines.
Training and Placement Department Prof. Kokare A.Y.
Dnyan, Kala, Krida and Krishi Prathisthan’s
33. Speed
Where downward, upward, and lateral
communication are structured and flow
formally through specific channels, the
grapevine goes through multiple channels
and even multiple versions.
Training and Placement Department Prof. Kokare A.Y.
Dnyan, Kala, Krida and Krishi Prathisthan’s
34. Communication Flow
downward, or enabling, communication that moves
instructions and other directive information down or
through a hierarchy
upward, or compliance, communication that provides
feedback to the people who originate downward
communication
lateral, or coordinating, communication that moves
between peers to maintain or improve operational
efficiency
the grapevine, which fills in gaps in official
communication and provides answers to unaddressed
questions.
Training and Placement Department Prof. Kokare A.Y.
Dnyan, Kala, Krida and Krishi Prathisthan’s
35. Why is effective communication
essential in the workplace?
Communication: we are constantly
bombarded by it. It may be in the form
of spoken or written words, pictures,
gestures, symbols and (for an
interesting few) telepathic messages
from a variety of intriguing sources.
But in the workplace, effective
communication is essential to our
progress and well being.
Training and Placement Department Prof. Kokare A.Y.
Dnyan, Kala, Krida and Krishi Prathisthan’s
36. What is your communicating style?
Good communication skills require a
high level of self-awareness.
Understanding your personal style of
communicating will go a long way
toward helping you to create good
and lasting impressions on others
Training and Placement Department Prof. Kokare A.Y.
Dnyan, Kala, Krida and Krishi Prathisthan’s
37. By becoming more aware of how
others perceive you, you can adapt
more readily to their styles of
communicating.
Training and Placement Department Prof. Kokare A.Y.
Dnyan, Kala, Krida and Krishi Prathisthan’s
38. Three basic communication styles:
Aggressive
Passive
Assertive
Training and Placement Department Prof. Kokare A.Y.
Dnyan, Kala, Krida and Krishi Prathisthan’s
39. Elements of the Aggressive Style
Beliefs
"Everyone should
be like me."
"I am never
wrong."
"I've got rights, but
you don't."
Communication
Style
Close minded
Poor listener
Has difficulty seeing
the other person's
point of view
Interrupts
Monopolizing
Training and Placement Department Prof. Kokare A.Y.
Dnyan, Kala, Krida and Krishi Prathisthan’s
40. Characteristics
Achieves goals, often
at others' expense
Domineering, bullying
Patronizing
Condescending,
sarcastic
Behavior
Puts others down
Doesn't ever think
they are wrong
Bossy
Moves into people's
space, overpowers
Jumps on others,
pushes people around
Know-it-all attitude
Doesn't show
appreciation
Training and Placement Department Prof. Kokare A.Y.
Dnyan, Kala, Krida and Krishi Prathisthan’s
41. Nonverbal Cues
Points, shakes finger
Frowns
Squints eyes critically
Glares
Stares
Rigid posture
Critical, loud, yelling
tone of voice
Fast, clipped speech
Verbal Cues
"You must (should,
ought better)."
"Don't ask why. Just
do it."
Verbal abuse
Confrontation and
Problem Solving
Must win arguments,
threatens, attacks
Operates from
win/lose position
Training and Placement Department Prof. Kokare A.Y.
Dnyan, Kala, Krida and Krishi Prathisthan’s
42. Feelings Felt
Anger
Hostility
Frustration
Impatience
Effects
Provokes
counteraggression,
alienation from others,
ill health
Wastes time and
energy oversupervising
others
Pays high price in
human relationships
Fosters resistance,
defiance, sabotaging,
striking back, forming
alliances, lying,
covering up
Forces compliance with
resentment
Training and Placement Department Prof. Kokare A.Y.
Dnyan, Kala, Krida and Krishi Prathisthan’s
43. Elements of the Passive Style
Beliefs
"Don't express your true feelings."
"Don't make waves."
"Don't disagree."
"Others have more rights than I do."
Communication Style
Indirect
Always agrees
Doesn't speak up
- Hesitant
Training and Placement Department Prof. Kokare A.Y.
Dnyan, Kala, Krida and Krishi Prathisthan’s
44. Characteristics
Apologetic, self-conscious
Trusts others, but not self
Doesn't express own wants and feelings
Allows others to make decisions for self
Doesn't get what he or she wants
Behaviors
Sighs a lot
Tries to sit on both sides of the fence to avoid conflict
Clams up when feeling treated unfairly
Asks permission unnecessarily
Complains instead of taking action
Lets others make choices
Has difficulty implementing plans
Self-effacing
Training and Placement Department Prof. Kokare A.Y.
Dnyan, Kala, Krida and Krishi Prathisthan’s
45. Nonverbal Cues
Fidgets
Nods head often; comes across as pleading
Lack of facial animation
Smiles and nods in agreement
Downcast eyes
Slumped posture
Low volume, meek
Up talk
Fast, when anxious; slow, hesitant, when
doubtful
Training and Placement Department Prof. Kokare A.Y.
Dnyan, Kala, Krida and Krishi Prathisthan’s
46. Verbal Cues
"You should do it."
"You have more experience than I do."
"I can't......"
"This is probably wrong, but..."
"I'll try..."
Monotone, low energy
Training and Placement Department Prof. Kokare A.Y.
Dnyan, Kala, Krida and Krishi Prathisthan’s
47. Confrontation and Problem Solving
Avoids, ignores, leaves, postpones
Withdraws, is sullen and silent
Agrees externally, while disagreeing
internally
Expends energy to avoid conflicts that are
anxiety provoking
Spends too much time asking for advice,
supervision
Agrees too often
Training and Placement Department Prof. Kokare A.Y.
Dnyan, Kala, Krida and Krishi Prathisthan’s
48. Feelings Felt
Powerlessness
Wonders why doesn't receive credit for good work
Chalks lack of recognition to others' inabilities
Effects
Gives up being him or herself
Builds dependency relationships
Doesn't know where he or she stands
Slowly loses self esteemPromotes others' causes
Is not well-liked
Training and Placement Department Prof. Kokare A.Y.
Dnyan, Kala, Krida and Krishi Prathisthan’s
49. Elements of the Assertive Style
Beliefs
Believes self and others are valuable
Knowing that assertiveness doesn't mean you
always win, but that you handled the situation as
effectively as possible
"I have rights and so do others."
Communication Style
Effective, active listener
States limits, expectations
States observations, no labels or judgments
Expresses self directly, honestly, and as soon as
possible about feelings and wants
Checks on others feelings
Training and Placement Department Prof. Kokare A.Y.
Dnyan, Kala, Krida and Krishi Prathisthan’s
50. Characteristics
Non-judgmental
Observes behavior rather than labeling it
Trusts self and others
Confident
Self-aware
Open, flexible, versatile
Playful, sense of humor
Decisive
Proactive, initiating
Training and Placement Department Prof. Kokare A.Y.
Dnyan, Kala, Krida and Krishi Prathisthan’s
51. Behavior
Operates from choice
Knows what it is needed and develops a plan to
get it
Action-oriented
Firm
Realistic in her expectations
Fair, just
Consistent
Takes appropriate action toward getting what
she wants without denying rights of others
Training and Placement Department Prof. Kokare A.Y.
Dnyan, Kala, Krida and Krishi Prathisthan’s
52. Nonverbal Cues
Open, natural gestures
Attentive, interested facial expression
Direct eye contact
Confident or relaxed posture
Vocal volume appropriate, expressive
Varied rate of speech
Training and Placement Department Prof. Kokare A.Y.
Dnyan, Kala, Krida and Krishi Prathisthan’s
53. Verbal Cues
"I choose to..."
"What are my options?"
"What alternatives do we have?"
Confrontation and Problem Solving
Negotiates, bargains, trades off,
compromises
Confronts problems at the time they
happen
Doesn't let negative feelings build up
Training and Placement Department Prof. Kokare A.Y.
Dnyan, Kala, Krida and Krishi Prathisthan’s
54. Feelings Felt
Enthusiasm
Well being
Even tempered
Effects
Increased self-esteem and self-
confidence
Increased self-esteem of others
Feels motivated and understood
Others know where they stand
Training and Placement Department Prof. Kokare A.Y.
Dnyan, Kala, Krida and Krishi Prathisthan’s
55. Clearly, the assertive style is the one to
strive for. Keep in mind that very few
people are all one or another style. In fact,
the aggressive style is essential at certain
times such as:
when a decision has to be made quickly;
during emergencies;
when you know you're right and that fact is
crucial;
stimulating creativity by designing
competitions destined for use in training or
to increase productivity
Training and Placement Department Prof. Kokare A.Y.
Dnyan, Kala, Krida and Krishi Prathisthan’s
56. Passiveness also has its critical applications:
when an issue is minor;
when the problems caused by the conflict are greater
than the conflict itself;
when emotions are running high and it makes sense
to take a break in order to calm down and regain
perspective;
when your power is much lower than the other
party's;
when the other's position is impossible to change for
all practical purposes (i.e., government policies, etc.).
Training and Placement Department Prof. Kokare A.Y.
Dnyan, Kala, Krida and Krishi Prathisthan’s
57. Remaining aware of your own
communication style and fine-
tuning it as time goes by gives
you the best chance of success in
business and life.
Training and Placement Department Prof. Kokare A.Y.
Dnyan, Kala, Krida and Krishi Prathisthan’s
58. Training and Placement Department Prof. Kokare A.Y.
Dnyan, Kala, Krida and Krishi Prathisthan’s