The document highlights best practices for email communication, including proper use of punctuation, addressing recipients, and cautious use of reply-all features. It emphasizes the importance of considering the audience and privacy in email correspondence while reminding users that email is not secure for sensitive information. Additionally, there is a mention of urgency in providing technical support for a customer whose review is pending.

1. Bob Pritchett www.bobpritchett.com

2. Otherwise you look like an idiot Grammers something you should do too along with punctuation;

3. John, how are you? We need to address a few points. A) The trip b) the new account; (C) technical support. This will really help, sincerely, joe.

4. John, How are you? We need to address a few points: A) the trip B) the new account C) technical support This will really help. Sincerely, Joe

5. Is your message really that important?

6. People don’t like to be screamed at

7. To: people who need to know or act on CC: people who ought to know but don’t need to take any action BCC: to protect address privacy when emailing a large group Assume your use of BCC may be revealed

8. Do reply all when you have handled something sent to a group Do not use reply all when your response is not of interest to everyone Using reply all to emails sent to the whole organization is something you should think VERY CAREFULLY about

9. You will really annoy EVERYONE who reads an email like this . It doesn’t matter if it is REALLY FUNNY or not.

10. Please send this reminder about chain letters to 3 co-workers and add your name to the bottom of the list.

11. If you don’t need one to prepare for a legal proceeding, don’t request one. They aren’t that useful for legal proceedings.

12. Dear Customer, Attached is a link to the page you need. Company Tech Support ---- Jim, please send this customer a link to the support page he needs right away. Don’t wait, because he’s an impatient jerk and is writing a review for a big magazine this week. – Joe

13. Email is not secure. Don’t even send a credit card number in an email receipt.

14. By management By customers By competitors By your friends By attorneys who wish you no harm, but have to destroy you because, “It’s my job. Nothing personal.”

16. Thanks, John ---- John Doe – jdoe@company.com The Company – www.company.com (360) 555-1234