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Office etiquette tips


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Some tips on office etiquette for freshers and new joinees. Tips for successful interpersonal relationships

Published in: Self Improvement
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Office etiquette tips

  1. 1. SWOT ACADEMY 1 Office Etiquette
  2. 2. SWOT ACADEMY 2 Office Etiquette What are etiquette?  Why its necessary to follow them?  What are the factors that affects the behavior of the employees?  Classify these factors as internal and external.
  3. 3. SWOT ACADEMY 3 Office Etiquette  Topics to Consider  Etiquette Basics  Professional Appearance  Office Etiquette  Basics of Time Management  Useful Tips : Better yourself!
  4. 4. SWOT ACADEMY 4 Office Etiquette  Etiquette Basics  Creating a positive image
  5. 5. SWOT ACADEMY 5 Office Etiquette Etiquette Basics Creating a positive image Behavior  Exhibit a positive attitude and pleasant demeanor.  Use a firm handshake.  Maintain good eye contact.  Appropriate introductions.  Rise when you are introducing someone or you are being introduced.  Show a healthy respect for colleague’s experience and expertise.
  6. 6. SWOT ACADEMY 6 Office Etiquette Etiquette Basics : Motivation
  7. 7. SWOT ACADEMY 7 Office Etiquette Professional Appearance Personal Hygiene
  8. 8. SWOT ACADEMY 8 Office Etiquette Professional Appearance- No
  9. 9. SWOT ACADEMY 9 Office Etiquette Professional Appearance- Yes  Shirts, Trousers, Dress, Accessories  Tie ,Suits ,Shoes Jewellery, Make up
  10. 10. SWOT ACADEMY 10 Office Etiquette  What is expected from you?  Exhibit a positive attitude and know what your role will be on the team – How can I best assist?  Inquire about the proper way to respond to co-workers, supervisors, clients ( Business letter head, phone call etc.)  Attending a meeting  Come prepared and Listen carefully  Be concise and articulate when speaking  Show respect
  11. 11. SWOT ACADEMY 11 Office Etiquette Communication- Active Listening
  12. 12. SWOT ACADEMY 12 Office Etiquette  Communication- Telephone  Use appropriate tone of voice  Maintain a positive attitude  Remove slang terms and use good listening skills  Take complete phone messages (name, date, time, reason for calling, where they can be reached)  Cell phone – TURN IT OFF
  13. 13. SWOT ACADEMY 13 Office Etiquette  Communication- Email  Make subject line specific  Reply to a question- copy question into your email and then provide your response  Follow standard writing guidelines - business letter format as a professional courtesy  Keep it short and concise  Include your name and contact information. Nothing is confidential when sent electronically
  14. 14. SWOT ACADEMY 14 Office Etiquette Obstacles to effective time management Too Many Things at a Time Un-Appropriate Schedule of Time Interruptions Stress and Fatigue Unclear Objectives Disorganization Inability to say NO
  15. 15. SWOT ACADEMY 15 Office Etiquette  Time Management  Do  Delegate  Address the urgent  Accomplish what you can early  Attach deadlines to things you delay
  16. 16. SWOT ACADEMY 16 Office Etiquette  Employees Are Bothered by Co- workers Who  Don’t acknowledge you unless you speak to them directly  Flirt with coworkers, vendors or customers  Wear too much perfume or after- shave  Drop in on you while you are working and don’t ask if it’s okay to interrupt  Habitually arrive late at meetings Better Your Self
  17. 17. SWOT ACADEMY 17 Office Etiquette  Employees Are Bothered by Co- workers Who  Have outbursts of anger or yell and curse  Are too “touchy feely”  Borrow things but forget to return them  Don’t say “thank you”  Don’t return phone calls  Gossip Better Your Self
  18. 18. SWOT ACADEMY 18 Office Etiquette  How to maintain good interpersonal relations  Show respect for the opinions  Avoid arguments  Admit your mistakes quickly  Begin in a friendly way  See the other side of the coin  Be reasonable in your request  Express yourself firmly and directly to specific individuals  Be honest about your feelings Better Your Self
  19. 19. SWOT ACADEMY 19 Office Etiquette Better Your Self Use active listening skills to ensure that you hear and understand other’s positions and perceptions. Make self development plans Try New Things Be Assertive Make sure that good relationships are the first priority
  20. 20. SWOT ACADEMY 20 SWOT Academy  Thank You !!  