Communication at work place.

1. COMMUNICATION
PRESENTED BY:
SHIKHA SINGH

2. DEFINATION AND PROCESS
• Communication is the transmission of ideas or felling so that the sender and
receiver share the same understanding.
• It involves sender, receiver and a channel.

3. EFFECTIVE COMMUNICATION
• Effective communication is communication between two or more persons with
the purpose of delivering, receiving, and understanding the message successfully.

4. TYPES OF COMMUNICATION
1. Verbal communication: Conversations, interviews, calls
• Intrapersonal – Conversations with ourselves
• Interpersonal – One-on-one conversation
• Small group – Press conferences, board meetings, and team meeting
• Public – Presentation, public speeches
2. Non-verbal communication:Voice tone, facial expressions, postures.
3. Written communication: Letters, memos, reports.
4. Visual communication: Photographs, videos, films.

5. COMMUNICATION BARRIERS
• Linguistic: The difficulties in communication experienced by people or groups originally
speaking different languages, or even dialects.
• Physical: They include barriers like noise, closed doors, faulty equipment used for
communication, closed cabins, etc.
• Cultural: Different cultures have a different meaning for several basic values of society.
Dressing, Religions or lack of them, food, drinks, pets, and the general behavior will change
drastically from one culture to another.
• Organizational: Most of these barriers arise because of misinformation or lack of appropriate
transparency available to the employees.
• Interpersonal: Poor self-esteem or an inability to make connections with others can prohibit
us from actually communicating with our colleagues.This challenge can lead to withdrawal
from the business dynamic, keeping your opinions and ideas to yourself and removing
yourself from the workplace community.

6. TIPSTO MAKE COMMUNICATION
EFFECTIVE AT WORKPLACE
Speak Effectively
Multiple Channels
Honestly
Face-to-face
ControlYour Anger
Don’t Overcome Other Person

7. SEVEN C’s OF WORKPLACE
COMMUNICATION
COMPLETE CLEAR
CORRECT
CONSIDERATION
COURTESY
CONCISE
CREATIVITY

8. CONCLUSION
• Effective Communication is the two way process.
• Avoid barriers for effective communication.
• Follow seven C’s of workplace communication.
• Speak confidently and make eye contact