communication, elements of communication, Verbal Communication, Non verbal communication, language rules, ways to communicate effectively, barriers to communication, importance of communication
3. ELEMENTS OF
COMMUNICATION
Sends the message using
words, graphics and/or visual
aids.
SENDER
RECEIVER
Receives the
message and
responds to it.
FEEDBACK~
Response to the
message by the receiver
to the sender.
4. VERBAL COMMUNICATION
The process of using speech organs to develop an elaborate system of
sound for conveying meaningful message between speaker and listener
is called Verbal Communication.
Verbal Communication is dependent on a number of factors and cannot
be fully isolated from other important interpersonal skills such as non-
verbal communication, listening skills and clarification.
Languages enable us to communicate verbally, and each language has
its own set of rules.
5. PHONOLOGICAL RULES
• Rules governing the combination of syllables or
sounds to form words.
SEMANTIC RULES
• Rules governing the organisation or arrangement of
words in any language.
SYNCTACTIC RULES
• Grammatical rules governing written
communication, which bring out the meaning of a
sentence as a whole.
LANGUAGE RULES
6. NON VERBAL COMMUNICATION
Non verbal Communication describes the
process of conveying meaning in the form of
non-word messages.
Rhythm, intonation,
tempo, stress.
Handwriting style,
spatial arrangement
of words, and the
use of emoticons
To complement and illustrate.
To reinforce and emphasize.
To replace and substitute
To control and regulate
To contradict
Objectives of Non-Verbal
Communication~
SPEECH
WRITTEN
7. CATEGORIES OF
NON-VERBAL COMMUNICATION
KINESICS
Most prominent form of
kinesics or body language
are gestures, postures,
facial expressions, eye
contact and silence.
PROXEMICS
Interrelated observation
and theories of man’s use
of space as a specialised
elaboration of culture
while communicating with
other people.
PARALANGUAGE
Vocal characteristics like
rhythm, pitch, tone etc. of the
voice accentuate the meaning of
the sentence.
8. EFFECTIVE COMMUNICATION
Clear, precise and easily understood communication
between two parties is known as Effective Communication.
It is significant in both personal as well as professional
setting.
Effective communication is desirable because it saves time
as there is no need of explaining things or reading between
the lines.
It also~
Reduces conflict
Helps in achieving goals easily.
Strengthens relationships.
Helps in better acceptance of ideas
Helps on professional front by aiding in easy promotions
9. ? ?!
Physical barriers are often due to the nature of the
environment. poor or outdated equipment,
particularly the failure of management to
introduce new technology, may also cause
problems
These may result from the cultural differences of
communities around the world, within an
individual country (tribal/regional differences,
dialects etc.), between religious groups and in
organisations or at an organisational level.
These may result from
individuals' personal
discomfort caused.
The use of jargon, difficult or
inappropriate words in
communication can prevent the
recipients from understanding
the message. Poorly explained or
misunderstood messages can also
result in confusion
PHYSICAL
LINGUISTIC
PSYCHOLOGICAL
CULTURAL
10. Positive Attitude towards speaker and
topic.
Take the hint: observe expressions, body
language, and postures.
Ignore distractions.
Have patience for one’s turn
Take systematic notes about the topic; and
the queries.
~WAYS TO COMMUNICATE
EFFECTIVELY~