The document discusses different styles of communication including aggressive, passive, and assertive styles. It also covers verbal communication, distinguishing between written, spoken, and non-linguistic forms. Examples are provided to illustrate the differences between verbal and non-verbal communication.

1. Communication 1
Styles of Communication
Verbal Communication

2.  Communication can be defined as an
interactive process involving the
transferring of information of one person
to another.
 It is very important to understand what
people are saying or messages can be
misunderstood.
 What does this mean??????????????

3. 3 Styles
 Aggressive
 Satisfy their own needs/wants at the
expense of others
 Passive
 Person who lack self esteem and
confidence.
 Assertive
 Involves stating a point whilst taking the
considerations of others into account

4. Question 1
 A. What type of communication style are
you?
 B. Provide two examples of this
Type your answer using Microsoft word,
use the person next to you for help.

5. Verbal Communication
(is the use and transmission of words, both written and spoken,
using a variety of media.)
 Written
 Can portray both intended and unintended messages.
Documentation such as reports, emails need to
incorporate correct grammar, spelling and unambiguous
language.
 Spoken
 Can take place via different media including telephone or
face to face. Speaker should ensure that the receiver is
actively involved in the listening process. Involves
effective listening and questioning techniques.
 Non Linguistics
 Use of Volume/Tone/Rate/Rhythm on different words to
convey different meanings.

6. QUESTION 2
 A. What is the main difference between
the different types of verbal
communication?
 B. How would you describe the
difference between verbal and non
verbal communication. Give one
example to support your answer.