This document defines communication and describes the communication process. It discusses the types of communication including verbal, oral, written, and nonverbal communication. It also examines the barriers to communication such as physical, perceptual, emotional, cultural, and language barriers. Finally, it provides tools for effective communication such as being brief, using good manners, speaking positively, listening well, having clear speech, and overcoming barriers through various means.

1. COMMUNICATION

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Contents
 What is Communication
 Process of Communication
 Types of Communication
 Barriers of Communication
 Tools of Effective Communication

3. What Is Communication?
It is a process of exchanging:
 Information
 Ideas
 Thoughts
 Feelings
 Emotions
Through:
 Speech
 Signals
 Writing
 Behavior
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4. ProCESS Of communication
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Sender
Channel
Receiver
Feedback
Channel
Encoding
Decoding
MessageNoise
Barrier

5. types Of communication
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 Verbal
 Oral
 Written
 Nonverbal
 Appearence ( Speaker, Surroundings)
 Body Language
 Sounds

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barriers Of communication

7. • 1. Physical barriers
• 2. Perceptual barriers
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8. • 3. Emotional barriers • 4. Cultural barriers
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9. • 5. Language barriers • 6. Gender barriers
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10. 7. Interpersonal barriers
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11. Overcoming barriers Of communication
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 Taking the receiver more seriously
 Crystal clear message
 Delivering messages skilfully
 Focusing on the receiver
 Using multiple channels
 Ensuring appropriate feedback
 Be aware of your own state of
mind/emotions/attitude

12. Tools of effective communication
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Be Brief
Manners
Using “I”
Be Positive
Good listener
Spice up your words
Clarity
Pronunciation

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ANY
QUESTIONS