Communication has evolved with human civilization, starting as basic signals for protection in small groups and developing into complex language. As groups grew and wants increased, forms of expressing ideas through language emerged. In modern industrial and commercial organizations, effective communication is essential at every step due to the large number of personnel involved. Barriers to communication can occur if messages are not clearly expressed, inaccurately translated, or lost during transmission between communicators. Ensuring attention and choosing appropriate communication methods and timing can help overcome these barriers.
Communication is defined as the exchange of thoughts, messages, information or ideas between two or more people. It is an essential process that facilitates coordination, planning, decision-making and leadership within an organization. Effective communication helps boost employee morale and motivation by creating understanding, resolving conflicts and building confidence. However, communication must follow certain principles like clarity, adequacy, consistency, integration and economy to be effective. It is also important to obtain feedback and establish proper communication networks and channels that draw attention. Adhering to these principles makes the communication process more efficient and helps improve organizational performance and human relations.
This document discusses different types of communication. It begins by defining communication and identifying that languages are codes for communication. There are two main types of communication discussed - verbal and non-verbal. Verbal communication can be formal or informal, with formal including downward communication from higher to lower levels and upward from lower to higher levels. Informal communication includes lateral communication between peers and diagonal communication across departments. Non-verbal communication conveys messages through body language, proximity, paralanguage, signs and symbols. Barriers to effective communication are also outlined, including semantic, organizational, interpersonal, individual, cross-cultural and technical barriers. Overcoming barriers involves fostering relationships, clear focused messaging, coordination, avoiding jargon, feedback and
This document discusses communication skills and effective communication. It covers the communication process, elements of communication, listening skills, and perspectives in communication. The key points are:
1) The communication process involves a source, message, encoding, channel, decoding, receiver, feedback, and context. Barriers can occur at each stage.
2) Elements of communication include tone of voice, body language, and words. Tone of voice and body language account for over 50% of the message.
3) Active listening skills are important for effective communication. This includes paying attention, demonstrating engagement, checking for understanding, not interrupting, and responding appropriately.
Introduction, The Communication Styles Matrix with example for each -Direct Communication Style, Spirited Communication Style, Systematic Communication Style, Considerate Communication Style
Listening is the process of using our eyes minds and ears to understand meanings and feelings. Listening also includes the ability to correctly interpret the genuine content of a message.
For more such innovative content on management studies, join WeSchool PGDM-DLP Program: http://bit.ly/ZEcPAc
The document discusses the role and importance of communication. It defines communication as the transfer of information from a sender to a receiver, with the information being understood by the receiver. Effective communication is important for organizations as it allows for the smooth running of the enterprise, maximum productivity, job satisfaction, and establishment of human relations. The communication process involves encoding and decoding messages, using appropriate mediums, ensuring feedback, and providing accurate information. Both communication skills for managers as senders and receivers are important.
1. The document discusses effective communication skills for managers, including understanding communication barriers, active listening, giving feedback, and adapting to different communication styles.
2. Key aspects of effective communication highlighted are problem-oriented messages, descriptive rather than evaluative language, validation, and ensuring two-way dialogue.
3. Managers must be aware of diversity in communication styles related to culture, gender, and personality types to facilitate understanding between all parties.
Communication is defined as the exchange of thoughts, messages, information or ideas between two or more people. It is an essential process that facilitates coordination, planning, decision-making and leadership within an organization. Effective communication helps boost employee morale and motivation by creating understanding, resolving conflicts and building confidence. However, communication must follow certain principles like clarity, adequacy, consistency, integration and economy to be effective. It is also important to obtain feedback and establish proper communication networks and channels that draw attention. Adhering to these principles makes the communication process more efficient and helps improve organizational performance and human relations.
This document discusses different types of communication. It begins by defining communication and identifying that languages are codes for communication. There are two main types of communication discussed - verbal and non-verbal. Verbal communication can be formal or informal, with formal including downward communication from higher to lower levels and upward from lower to higher levels. Informal communication includes lateral communication between peers and diagonal communication across departments. Non-verbal communication conveys messages through body language, proximity, paralanguage, signs and symbols. Barriers to effective communication are also outlined, including semantic, organizational, interpersonal, individual, cross-cultural and technical barriers. Overcoming barriers involves fostering relationships, clear focused messaging, coordination, avoiding jargon, feedback and
This document discusses communication skills and effective communication. It covers the communication process, elements of communication, listening skills, and perspectives in communication. The key points are:
1) The communication process involves a source, message, encoding, channel, decoding, receiver, feedback, and context. Barriers can occur at each stage.
2) Elements of communication include tone of voice, body language, and words. Tone of voice and body language account for over 50% of the message.
3) Active listening skills are important for effective communication. This includes paying attention, demonstrating engagement, checking for understanding, not interrupting, and responding appropriately.
Introduction, The Communication Styles Matrix with example for each -Direct Communication Style, Spirited Communication Style, Systematic Communication Style, Considerate Communication Style
Listening is the process of using our eyes minds and ears to understand meanings and feelings. Listening also includes the ability to correctly interpret the genuine content of a message.
For more such innovative content on management studies, join WeSchool PGDM-DLP Program: http://bit.ly/ZEcPAc
The document discusses the role and importance of communication. It defines communication as the transfer of information from a sender to a receiver, with the information being understood by the receiver. Effective communication is important for organizations as it allows for the smooth running of the enterprise, maximum productivity, job satisfaction, and establishment of human relations. The communication process involves encoding and decoding messages, using appropriate mediums, ensuring feedback, and providing accurate information. Both communication skills for managers as senders and receivers are important.
1. The document discusses effective communication skills for managers, including understanding communication barriers, active listening, giving feedback, and adapting to different communication styles.
2. Key aspects of effective communication highlighted are problem-oriented messages, descriptive rather than evaluative language, validation, and ensuring two-way dialogue.
3. Managers must be aware of diversity in communication styles related to culture, gender, and personality types to facilitate understanding between all parties.
This document provides an overview of business communication and presentation skills. It discusses key aspects of communication like mediums, messages, audiences and barriers. It also covers topics like nonverbal communication, communication goals, presentation structure, PowerPoint tips and report writing. The document aims to improve readers' understanding of effective business communication.
Effective communication is important for organizations to learn new skills, become more responsive to customers, and improve products and services. Communication involves transmission of a message from a sender to a receiver through a medium. It is a two-way process that includes feedback to ensure understanding. Choosing an appropriate communication medium depends on factors like information richness, need for documentation, and whether feedback is required. Managers must develop strong communication skills as both senders and receivers of information to be effective leaders.
This document discusses the key aspects of communication including:
1) It defines communication as the exchange of information between two or more people and outlines the basic communication process model.
2) It describes the main characteristics of communication as a two-way process, continuous process, and one that needs proper understanding.
3) The main purposes of communication are conveying the right message, coordinating efforts, developing good relations, and making policies effective.
4) Principles for effective communication include clarity, consistency, attention, timeliness, and obtaining feedback.
This document discusses the different types and levels of communication. It defines communication as the exchange of information, ideas, thoughts, and feelings through speech, signals, writing or behavior. There are two main types of communication - verbal communication which uses words, and nonverbal communication which uses body language and other signals. Verbal communication can be further divided into oral communication using spoken words, and written communication using written symbols. The document also outlines different levels of communication from intrapersonal communication within one's own mind to mass communication reaching large audiences through media. It discusses some common barriers to communication and provides tips for effective communication.
This document defines and discusses business communication. It begins by explaining that communication is fundamental to human and organizational existence, and defines it as a process of sharing ideas and information to reach understanding. It then defines business communication as communication relating to business activities like providing goods and services for profit. The document outlines the key elements of the communication process, including the sender, message, encoding, media, decoding, receiver, and feedback. It identifies several key features of business communication, such as being practical, factual, clear, brief, target-oriented, and persuasive. Finally, it discusses some characteristics of the business communication process, such as being an integral part of management and involving two-way traffic and mutual understanding.
The document discusses listening skills and their importance in language learning. It defines listening as a receptive skill that allows one to understand spoken English. Several sub-skills of listening are identified, including perception of sounds, stress, and pitch. The purposes of listening include listening for appreciation, information, and understanding general ideas or specific details. Various techniques for developing listening skills are outlined, such as dictation, recordings, comprehension exercises, and responding physically or verbally to instructions. Active listening is distinguished from passive hearing and involves focusing fully on the speaker without distractions.
This document discusses the characteristics and types of organizational communication. It outlines that communication should be complete, promote understanding, have substance, and can be oral, written, or gestural. Communication can be formal or informal and is a continuous and vital process for managerial functions that requires mutual understanding. The types of organizational communication include formal and informal communication depending on relationships, upward and downward communication depending on direction, and oral or written communication depending on the way of expression.
The document summarizes the key aspects of effective written communication. It discusses the 7 C's of effective communication - clarity, conciseness, concreteness, correctness, courtesy, consideration and completeness. It then provides examples and guidelines for different types of written communication used in business including letters, memorandums, emails, notices and circulars. Key points about the format, elements, and purpose of each type of document are outlined. The document aims to teach best practices for business writing to ensure communication is clear, concise and effective.
This document discusses listening skills and their importance. It defines listening as actively concentrating on what is heard and processing the information, which is different from simply hearing. The document outlines the types of listening skills, including discriminative, pretense, selective, and active listening. It describes effective listening as thoughtfully absorbing information and providing feedback through questions. Barriers to listening such as distractions, attitudes, and habits are also discussed. The document provides techniques to improve listening, including focusing, being aware of verbal and non-verbal cues, having an open mind, and asking clarifying questions.
The document discusses the 7C's of communication, which are principles for effective communication. The 7C's are completeness, concreteness, clarity, correctness, consideration, conciseness and courtesy. Each C is defined in 1-2 sentences. For example, completeness means providing all necessary information without omissions, and clarity means conveying the intended message without ambiguity. The document provides examples and tips for achieving each C to ensure effective transmission of information between parties.
This document discusses the objectives of communication. It explains that one of the most important objectives is passing or receiving information about facts or circumstances. Different types of important information are outlined, including external information about customers and competitors, internal information about an organization's production and staff, and planning information. The document also provides examples of types of communication that achieve objectives like suggestion, order, advice, education, warning, and motivation. Overall it aims to cover the key objectives and forms of business communication.
This document outlines the key elements and process of communication. It discusses the main components: the sender who encodes an idea or message; the channel through which the message is sent; the receiver who decodes the message; and feedback from the receiver back to the sender. It describes each part in detail, including that the sender initiates communication, encoding involves giving shape to ideas through symbols, the message is the subject matter, channels are the medium of conveyance, the receiver decodes and interprets, decoding is important for understanding, and feedback shows comprehension and completes the process. Additional factors like noise, environment, and interpersonal variables are noted to influence communication.
Nonverbal Communication = Communication without words
Nonverbal communication is a process of communication through sending and receiving wordless messages.
This document introduces the topic of communication. It defines communication as the process of interacting with others by sharing knowledge and experiences. Effective communication requires considering both verbal and non-verbal methods, including practicing listening skills and communicating in a clear and respectful manner. Barriers to effective communication that are discussed include language barriers, noise, distractions, and lack of interest.
The document outlines the essentials of effective communication. It discusses clarity of purpose, understanding the audience, avoiding jargon, and confident delivery. It also describes the 7 C's of communication - being clear, concise, concrete, correct, considerate, complete and courteous. Each C is then defined in more detail, focusing on using simple language, brevity, specificity, accuracy, putting the recipient first, providing all relevant information, and politeness. The overall message is that effective communication requires transparency, brevity, precision, truthfulness, empathy, comprehensiveness and courtesy.
Business communication skills are important for interacting with clients and management. Effective communication requires clearly conveying information through verbal, written, and nonverbal means. The initial impression people form is determined by how well one communicates. Communication is most effective when there is meaning in the content and when there is feedback between the sender and receiver. The main purpose of communication is to share information between individuals and groups.
This document discusses communication. It defines communication as the transfer of information from a sender to a receiver so that the message is understood. It notes that communication is a process that requires a sender, message, medium, and receiver. The document outlines the key elements and process of communication, including encoding a message, transmitting it through a channel, decoding it, and providing feedback. It also discusses characteristics of communication like it being a process involving transmission and understanding, and purposes of communication like providing information or influencing others. Barriers to effective communication are also mentioned.
Written and oral communication are both important skills for business. Written communication provides a permanent record but is time-consuming, while oral communication allows for interaction but lacks permanence. To develop effective communication skills, it is important to consider the audience, choose an appropriate tone, and convey information clearly and concisely. Both written and oral communication have advantages and disadvantages for business situations.
Principles of effective communication PowerPointnatalieman
A PowerPoint presentation dicussing about the principles of effective communication. This includes interpersonal skills such as the use of intonation and hand gestures.
The document discusses the process of communication and the difference between general and technical communication. The process of communication involves a sender generating an idea and encoding it into a message. The message is transmitted through a channel to a receiver who decodes and interprets it. The receiver then responds and provides feedback to the sender. General communication is informal, uses everyday vocabulary, and can be understood by most people. Technical communication is formal, uses technical terms and jargon, has a specific audience, and focuses on factual technical content.
This document provides an overview of communication skills. It defines communication as the dynamic interactive process of transmitting facts, ideas, thoughts, and feelings. The document then discusses the purpose, process, levels, mediums, types, and barriers of communication. It provides definitions of communication from various sources and explains key steps in the communication process such as encoding, decoding, and feedback.
The most basic form of communication is a process in which two or more persons attempt to consciously or unconsciously influence each other through the use of symbols or words to satisfy their respective needs.
This document provides an overview of business communication and presentation skills. It discusses key aspects of communication like mediums, messages, audiences and barriers. It also covers topics like nonverbal communication, communication goals, presentation structure, PowerPoint tips and report writing. The document aims to improve readers' understanding of effective business communication.
Effective communication is important for organizations to learn new skills, become more responsive to customers, and improve products and services. Communication involves transmission of a message from a sender to a receiver through a medium. It is a two-way process that includes feedback to ensure understanding. Choosing an appropriate communication medium depends on factors like information richness, need for documentation, and whether feedback is required. Managers must develop strong communication skills as both senders and receivers of information to be effective leaders.
This document discusses the key aspects of communication including:
1) It defines communication as the exchange of information between two or more people and outlines the basic communication process model.
2) It describes the main characteristics of communication as a two-way process, continuous process, and one that needs proper understanding.
3) The main purposes of communication are conveying the right message, coordinating efforts, developing good relations, and making policies effective.
4) Principles for effective communication include clarity, consistency, attention, timeliness, and obtaining feedback.
This document discusses the different types and levels of communication. It defines communication as the exchange of information, ideas, thoughts, and feelings through speech, signals, writing or behavior. There are two main types of communication - verbal communication which uses words, and nonverbal communication which uses body language and other signals. Verbal communication can be further divided into oral communication using spoken words, and written communication using written symbols. The document also outlines different levels of communication from intrapersonal communication within one's own mind to mass communication reaching large audiences through media. It discusses some common barriers to communication and provides tips for effective communication.
This document defines and discusses business communication. It begins by explaining that communication is fundamental to human and organizational existence, and defines it as a process of sharing ideas and information to reach understanding. It then defines business communication as communication relating to business activities like providing goods and services for profit. The document outlines the key elements of the communication process, including the sender, message, encoding, media, decoding, receiver, and feedback. It identifies several key features of business communication, such as being practical, factual, clear, brief, target-oriented, and persuasive. Finally, it discusses some characteristics of the business communication process, such as being an integral part of management and involving two-way traffic and mutual understanding.
The document discusses listening skills and their importance in language learning. It defines listening as a receptive skill that allows one to understand spoken English. Several sub-skills of listening are identified, including perception of sounds, stress, and pitch. The purposes of listening include listening for appreciation, information, and understanding general ideas or specific details. Various techniques for developing listening skills are outlined, such as dictation, recordings, comprehension exercises, and responding physically or verbally to instructions. Active listening is distinguished from passive hearing and involves focusing fully on the speaker without distractions.
This document discusses the characteristics and types of organizational communication. It outlines that communication should be complete, promote understanding, have substance, and can be oral, written, or gestural. Communication can be formal or informal and is a continuous and vital process for managerial functions that requires mutual understanding. The types of organizational communication include formal and informal communication depending on relationships, upward and downward communication depending on direction, and oral or written communication depending on the way of expression.
The document summarizes the key aspects of effective written communication. It discusses the 7 C's of effective communication - clarity, conciseness, concreteness, correctness, courtesy, consideration and completeness. It then provides examples and guidelines for different types of written communication used in business including letters, memorandums, emails, notices and circulars. Key points about the format, elements, and purpose of each type of document are outlined. The document aims to teach best practices for business writing to ensure communication is clear, concise and effective.
This document discusses listening skills and their importance. It defines listening as actively concentrating on what is heard and processing the information, which is different from simply hearing. The document outlines the types of listening skills, including discriminative, pretense, selective, and active listening. It describes effective listening as thoughtfully absorbing information and providing feedback through questions. Barriers to listening such as distractions, attitudes, and habits are also discussed. The document provides techniques to improve listening, including focusing, being aware of verbal and non-verbal cues, having an open mind, and asking clarifying questions.
The document discusses the 7C's of communication, which are principles for effective communication. The 7C's are completeness, concreteness, clarity, correctness, consideration, conciseness and courtesy. Each C is defined in 1-2 sentences. For example, completeness means providing all necessary information without omissions, and clarity means conveying the intended message without ambiguity. The document provides examples and tips for achieving each C to ensure effective transmission of information between parties.
This document discusses the objectives of communication. It explains that one of the most important objectives is passing or receiving information about facts or circumstances. Different types of important information are outlined, including external information about customers and competitors, internal information about an organization's production and staff, and planning information. The document also provides examples of types of communication that achieve objectives like suggestion, order, advice, education, warning, and motivation. Overall it aims to cover the key objectives and forms of business communication.
This document outlines the key elements and process of communication. It discusses the main components: the sender who encodes an idea or message; the channel through which the message is sent; the receiver who decodes the message; and feedback from the receiver back to the sender. It describes each part in detail, including that the sender initiates communication, encoding involves giving shape to ideas through symbols, the message is the subject matter, channels are the medium of conveyance, the receiver decodes and interprets, decoding is important for understanding, and feedback shows comprehension and completes the process. Additional factors like noise, environment, and interpersonal variables are noted to influence communication.
Nonverbal Communication = Communication without words
Nonverbal communication is a process of communication through sending and receiving wordless messages.
This document introduces the topic of communication. It defines communication as the process of interacting with others by sharing knowledge and experiences. Effective communication requires considering both verbal and non-verbal methods, including practicing listening skills and communicating in a clear and respectful manner. Barriers to effective communication that are discussed include language barriers, noise, distractions, and lack of interest.
The document outlines the essentials of effective communication. It discusses clarity of purpose, understanding the audience, avoiding jargon, and confident delivery. It also describes the 7 C's of communication - being clear, concise, concrete, correct, considerate, complete and courteous. Each C is then defined in more detail, focusing on using simple language, brevity, specificity, accuracy, putting the recipient first, providing all relevant information, and politeness. The overall message is that effective communication requires transparency, brevity, precision, truthfulness, empathy, comprehensiveness and courtesy.
Business communication skills are important for interacting with clients and management. Effective communication requires clearly conveying information through verbal, written, and nonverbal means. The initial impression people form is determined by how well one communicates. Communication is most effective when there is meaning in the content and when there is feedback between the sender and receiver. The main purpose of communication is to share information between individuals and groups.
This document discusses communication. It defines communication as the transfer of information from a sender to a receiver so that the message is understood. It notes that communication is a process that requires a sender, message, medium, and receiver. The document outlines the key elements and process of communication, including encoding a message, transmitting it through a channel, decoding it, and providing feedback. It also discusses characteristics of communication like it being a process involving transmission and understanding, and purposes of communication like providing information or influencing others. Barriers to effective communication are also mentioned.
Written and oral communication are both important skills for business. Written communication provides a permanent record but is time-consuming, while oral communication allows for interaction but lacks permanence. To develop effective communication skills, it is important to consider the audience, choose an appropriate tone, and convey information clearly and concisely. Both written and oral communication have advantages and disadvantages for business situations.
Principles of effective communication PowerPointnatalieman
A PowerPoint presentation dicussing about the principles of effective communication. This includes interpersonal skills such as the use of intonation and hand gestures.
The document discusses the process of communication and the difference between general and technical communication. The process of communication involves a sender generating an idea and encoding it into a message. The message is transmitted through a channel to a receiver who decodes and interprets it. The receiver then responds and provides feedback to the sender. General communication is informal, uses everyday vocabulary, and can be understood by most people. Technical communication is formal, uses technical terms and jargon, has a specific audience, and focuses on factual technical content.
This document provides an overview of communication skills. It defines communication as the dynamic interactive process of transmitting facts, ideas, thoughts, and feelings. The document then discusses the purpose, process, levels, mediums, types, and barriers of communication. It provides definitions of communication from various sources and explains key steps in the communication process such as encoding, decoding, and feedback.
The most basic form of communication is a process in which two or more persons attempt to consciously or unconsciously influence each other through the use of symbols or words to satisfy their respective needs.
1.INTRODUCTION TO BUSINESS COMMUNICATION.pptxpriyankalacbcs
This document provides an overview of business communication concepts. It begins by defining communication and noting that communication involves the exchange of information between individuals. It then defines business communication as communication related to business activities or issues. Several definitions of business communication are provided by different authors.
The document outlines key characteristics of communication, including that it involves at least two parties, is an ongoing process, and aims to elicit a response. It also discusses the importance, need, principles, process, elements, scope, and barriers of communication. Physical, cultural, linguistic, psychological and other barriers that can hinder effective communication are described. In summary, the document provides foundational information about the concept of communication and how it specifically relates to business.
Effective communication is essential for any organization to function properly. Managers must communicate well with subordinates, superiors, and outsiders in order to be successful. Communication allows for coordination, smooth operations, decision making, cooperation, leadership, and morale building. However, there are some potential barriers to effective communication, including noise, missing or altered information, language differences, rigid organizational structures, and differing interpretations during encoding and decoding. Management can address these barriers by encouraging open information sharing, understanding receivers, explaining terms clearly, focusing on essential information, building trust, and developing communication skills.
A paper on the impact of effective communincation and customer relationship o...Anuwe Uchechukwu
The need for any organization to enhance its growth and development with its daily operations in order to maximize profit calls for effective communication and a good customer relationship management.
To address the situation, this paper has delved into the components of effective organizational and interpersonal communication, taking a depth look into the elements, roles, fundamentals, barriers, factors influencing organizational communication, and leadership qualities with respect to organizational communication. Also customer relationship management considering the following factors: what do customers want?, customers’ expectation, customers’ satisfaction and the link between customer relationship and communication and how these factors can affect organizational growth and development thereby ensuring the organisation meets its primary objective which is to make profit.
However, the overriding conclusion is that bridging the gap between effective communication and a good customer relationship management will enhance the growth and development of any organisation.
The document discusses communication, including its nature, principles, types, processes, barriers, and achieving effectiveness. Some key points:
- Communication is the exchange of information between two parties and requires both a sender and receiver. It aims to share information, ideas, and feelings.
- The communication process involves encoding a message, transmitting it through a channel, receiving it, decoding it, and providing feedback.
- Barriers like semantic issues, noise, physical barriers, and rumors can interfere with effective communication.
- Two-way communication, clarity of ideas, empathy, appropriate language, and credibility can help achieve more effective communication.
Communication – Types and Channels of Communication – Barriers to CommunicationJumanul Haque
Communication involves the exchange of thoughts, ideas, knowledge and information between two parties to work towards a shared goal. It is a two-way process that uses both verbal and non-verbal means. Effective communication is complete, concise, considers the audience, is clear and courteous. The communication process involves a sender encoding a message and transmitting it through a medium to a receiver who decodes it and provides feedback. Barriers like differences in perception, language, too much information, distractions and emotions can interfere with communication.
Business communication self learning materialShyam Joe
This document outlines the contents of a business communication course. The course covers 5 blocks: basics of communication, oral communication skills, written communication skills, non-verbal communication, and business applications. Block 1 focuses on basic communication concepts and includes units on the significance of communication, overcoming barriers to communication, and the strategic relevance of communication. Communication is defined as a two-way process that is essential for businesses. Effective communication skills are important for career success.
1. Effective communication is essential for any organization to function properly. Managers must communicate well with subordinates, superiors, and outsiders to be successful.
2. Communication involves the exchange of ideas between two or more people. It is a two-way process of sending and receiving messages.
3. There are various barriers that can negatively impact communication, such as linguistic barriers, organizational structure barriers, attitude barriers, and technological barriers. Overcoming these barriers is important for ensuring effective communication.
This document provides an overview of communication fundamentals and types of communication within organizations. It discusses the importance of communication for coordinating work and maintaining organizational health. Effective communication involves transmitting intended messages from a sender to a receiver through various channels and feedback loops. Barriers like personal factors, physical obstacles, and issues of semantics or symbol interpretation can interfere with successful communication. The document also examines downward, upward, lateral, and electronic forms of internal organizational communication and their respective purposes.
The document discusses various topics related to communication, counseling, health and safety in the workplace. It provides guidance on effective communication, the principles and barriers of communication, and different forms of communication including verbal, non-verbal and electronic. It also covers counseling skills and types of counseling, as well as employee health and safety programs, occupational health, workplace accidents, and management of occupational safety and health.
This document provides an introduction to communication presented by a group of students to their professor. It defines communication as the exchange of information through symbols and discusses communication as a two-way process that requires feedback. It outlines the basic process of communication including the sender, message, medium, receiver, and feedback. It discusses the importance of communication in society and achieving understanding. It also covers methods of communication including verbal, nonverbal, written and oral communication.
This document provides an introduction to communication presented by a group of students to their professor. It defines communication as the exchange of information through symbols and discusses communication as a two-way process that requires feedback. It outlines the basic process of communication including the sender, message, medium, receiver, and feedback. It discusses the importance of communication in society and relationships. It also covers methods of communication including verbal, nonverbal, written and oral communication.
The document discusses various aspects of leading, directing, and communication in management. It defines leading as influencing people for a purpose and involving motivation. It also describes the communication process as involving a sender, encoding, message, channel, receiver, decoding, feedback, and noise. Finally, it discusses principles of effective communication like clarity and brevity, and types of communication like formal, informal, horizontal, and vertical.
Report of introduction to communicationpptgroupone
The document discusses communication from several perspectives:
1) It defines communication as the process of exchanging information through symbols between people. Effective communication requires understanding between the sender and receiver.
2) It outlines the basic components of the communication process - a sender with a message uses a medium to transmit the message to a receiver, who then provides feedback.
3) It discusses different methods of communication including verbal, nonverbal, informal and formal communication. Verbal communication conveys precise meanings but works best with nonverbal cues, while informal communication is loose and prone to misinformation.
Communication is an exchange between two or more individuals through various channels and media. It is essential for the functioning of organizations both internally and externally. Effective communication involves transmission of messages from a sender to receiver as well as feedback. Barriers like noise, filters, information overload and differing frames of reference can distort communication. Organizations rely on various forms of communication including downward, upward, horizontal and diagonal to share information and get feedback across levels. Maintaining clear, concise and considerate communication through multiple channels with understanding and feedback can help overcome barriers.
Business Communication: Business communication self learning materialBrenda Rachel Marie
The document outlines the basics of business communication including the significance of communication skills. It discusses the scope of communication, types of communication including verbal and non-verbal, and the communication process. The key points are:
1) Communication skills are essential for career progression in management.
2) Communication can involve transportation, messaging, or artistic expression but in business it refers to influencing others to achieve shared goals.
3) Communication is a two-way process that involves both sending and receiving messages to complete the communication cycle.
The document discusses effective communication skills. It defines effective communication as communication that produces the intended result. It explains the communication process, which involves a sender, message, encoding, channel, receiver, decoding, feedback, and potential noise. The presentation covers the importance of effective communication in business, such as building trust and improving productivity. It also provides considerations for effective communication, such as clarifying ideas before communicating and examining the true purpose.
Taurus Zodiac Sign: Unveiling the Traits, Dates, and Horoscope Insights of th...my Pandit
Dive into the steadfast world of the Taurus Zodiac Sign. Discover the grounded, stable, and logical nature of Taurus individuals, and explore their key personality traits, important dates, and horoscope insights. Learn how the determination and patience of the Taurus sign make them the rock-steady achievers and anchors of the zodiac.
The Evolution and Impact of OTT Platforms: A Deep Dive into the Future of Ent...ABHILASH DUTTA
This presentation provides a thorough examination of Over-the-Top (OTT) platforms, focusing on their development and substantial influence on the entertainment industry, with a particular emphasis on the Indian market.We begin with an introduction to OTT platforms, defining them as streaming services that deliver content directly over the internet, bypassing traditional broadcast channels. These platforms offer a variety of content, including movies, TV shows, and original productions, allowing users to access content on-demand across multiple devices.The historical context covers the early days of streaming, starting with Netflix's inception in 1997 as a DVD rental service and its transition to streaming in 2007. The presentation also highlights India's television journey, from the launch of Doordarshan in 1959 to the introduction of Direct-to-Home (DTH) satellite television in 2000, which expanded viewing choices and set the stage for the rise of OTT platforms like Big Flix, Ditto TV, Sony LIV, Hotstar, and Netflix. The business models of OTT platforms are explored in detail. Subscription Video on Demand (SVOD) models, exemplified by Netflix and Amazon Prime Video, offer unlimited content access for a monthly fee. Transactional Video on Demand (TVOD) models, like iTunes and Sky Box Office, allow users to pay for individual pieces of content. Advertising-Based Video on Demand (AVOD) models, such as YouTube and Facebook Watch, provide free content supported by advertisements. Hybrid models combine elements of SVOD and AVOD, offering flexibility to cater to diverse audience preferences.
Content acquisition strategies are also discussed, highlighting the dual approach of purchasing broadcasting rights for existing films and TV shows and investing in original content production. This section underscores the importance of a robust content library in attracting and retaining subscribers.The presentation addresses the challenges faced by OTT platforms, including the unpredictability of content acquisition and audience preferences. It emphasizes the difficulty of balancing content investment with returns in a competitive market, the high costs associated with marketing, and the need for continuous innovation and adaptation to stay relevant.
The impact of OTT platforms on the Bollywood film industry is significant. The competition for viewers has led to a decrease in cinema ticket sales, affecting the revenue of Bollywood films that traditionally rely on theatrical releases. Additionally, OTT platforms now pay less for film rights due to the uncertain success of films in cinemas.
Looking ahead, the future of OTT in India appears promising. The market is expected to grow by 20% annually, reaching a value of ₹1200 billion by the end of the decade. The increasing availability of affordable smartphones and internet access will drive this growth, making OTT platforms a primary source of entertainment for many viewers.
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1. COMMUNICATION
Communication is perhaps as old as the human civilization. Its origin can be traced to the growth of
the human society. In the primitive stage of human society, man satisfied his wants which were limited
to the basic needs of food, clothing and shelter by his own efforts. Life was isolated and there was
little communication. But while man hunted for food, he too was hunted by wild animals. He lived in
constant danger. The common need of protection led to group life. Communication was in the form of
codes, indications, signals and expressions. As group life developed and wants continued to increase,
forms of expressing ideas in languages developed. Science entered the field and means of oral
communication developed. In the present day world of mass production, involving large number of
personnel, communication is the vital need at every step in industrial and commercial activities.
Meaning
The term ‘communication’ is derived from the Latin word ‘communis’ which means common. The
term communication is used to signify the act of transferring ideas or receiving it by any means-word
of mouth, the telephone, telegram, letter, message etc. In an organization managers have to
communicate constantly. If we observe the activities of any manager, we will find that he is busy
writing a letter or receiving one, meeting a worker or a group of workers or his superior attending a
conference or addressing one, telephoning or discussing a project with an expert, negotiating terms and
so on. Managerial functions are discharged through communication. Direction, guidance, delegation of
authority, assignment of duties etc., are done through communication. Thus communication is not a one
way process.
Definition of Communication
The term “communication” is freely used by everyone. It is one of the most frequently discussed
subjects in the field of organizational behaviour. According to Louis Allen, Communication is the sum
of all things, a person does when he wants to create an understanding in the mind of another. It
involves a systematic and continuous process of telling, listening and understanding.
According to Keith Davis, “It is the process of passing information and understanding from one person
to another. It is essentially a bridge of meaning between people. By using this bridge of meaning, a
person can safely cross the river of misunderstanding that separates all people”.
Thus, in reality communication is the sum total of direct or indirect, consciously or unconsciously
transmitted words, attitudes, feelings, actions, gestures and tones. Even silence is an effective form of
communication. A twist in the face is often more expressive than a 100 words put together. Tone very
often than not, conveys the meaning of the words uttered.
2. Characteristics of Communication
The following are the characteristics of communication.
1. Communication is a two-way process because orders, instructions, directions, guidelines, etc.,
are directed or communicated downwards while suggestions, complaints, grievances etc., are
communicated upwards. This not only involves giving ideas but also receiving them.
2. No business organization can exist without communication because it is necessary to have a
congenial relationship between the different employees working at different levels and that is
why it is a continuous process.
3. The communication process continues to the extent that ideas and messages are
communicated and received.
4. It may be formal or informal and it may be in different mediums.
The Communication Process
Communication process contains the following elements:
SEND
ER RECEIVER
Create Encode
Message Message
Receive Decode
Noise
Message
Encode
d
Decode Receive
Encode Create
Feedback Feedback
Feedba
ck
Feedbac
k
Figure 19.1: The Communication Process
1.The Communicator
Communication commences with the communicator. He is the sender of the message. He realizes the
need for conveying something to someone else. A communicator or the sender is the source of
communication. He has a purpose of communicating some information to one or more persons.
2. Encoding
3. Encoding means putting message into code. A message is initiated by encoding a thought. The
communicator encodes the information to be transmitted. It is done by translating into a series of
symbols or gestures. Encoding is essential because information can be conveyed only through
representations or symbols. The sender of the message should establish mutuality of meaning with the
receiver. Coded messages may be oral or written words or gestures.
3. The message
A message is the output of encoding process. It is the physical form of the encoded message. The
message may be in any form- oral, written or gesture. But it must be unambiguously understood by the
receiver. Speech may be heard. Written words may be read. Gestures may be seen or felt. Message
must be clear and precise.
4. The Medium
The communicator can communicate the message through a medium. The medium is the carrier of
communication. The communication channel is the mode of transmission. Air is the medium for oral
message. The medium is inseparable from the message. It links the sender with the receiver. The
message may be conveyed through a memorandum, letter, telegram, the telephone, a computer or
T.V., but the channel or the medium must be appropriate for the message. At times, multiple media are
used for effective communication. A telephone talk may be confirmed by a letter later. Since the
choices of channels are many, proper choice of the channel is vital for effective communication.
5. Decoding
Decoding refers to the finding of the meaning of something conveyed in code. It is the process by
which the receiver interprets the message. It means translating the message that is significant and
meaningful to the receiver. The recipient has to be ready for the message. Then only the message can
be decoded into thought. In decoding, the receiver converts the message into thoughts. Decoding is
affected by several factors such as the recipient’s knowledge, past experience, personal interpretations
of the symbols and gestures used expectations and mutuality of meaning. Thus, decoding is very
important for understanding the message.
6. The Receiver
Communication requires at least a couple of people, the sender and the receiver. One “encodes” and
the other “decodes” the message. It will be complete only when the receiver perceives the message
4. intact. The receiver must decode the message without distortion. If the message does not reach a
receiver, communication cannot be said to have taken place.
7. Feed Back
Feedback refers to the reaction of the receiver. It is a reversal of the communication process. Feedback
enables the communicator to know whether his message is received and interpreted correctly or not.
Further, Feedback enables the communicator to know the reaction of the receiver so that future
communication can be modified, if necessary. The importance of Feedback is incalculable. It helps to
check the effectiveness of communication. It makes communication a two-way process.
8. Noise
“Noise” is the enemy of Feedback. It refers to any factor that interferes with communication.
Interference may occur in all the above stages of the communication process. It hinders or blocks
communication.
Importance of Communication
Civilization will cease without communication. Over the years, the importance of communication has
increased tremendously thanks to the advent of various modern devices. The following points bring
out the importance of communication in management.
1. Smooth Running of the Enterprise
Effective communication ensures the smooth running of an enterprise. Communication plays a vital
role in all kinds of organizations. In the case of complex organizations, effective communication
solves lot of problems. The work of the subordinates depends to a large extent upon the
communication they receive from their superiors. Similarly, successful completion of the task by the
superior depends upon the nature and flow of communication from the subordinates to the superiors.
2. Quick Decisions and Implementation
Communication greatly facilitates decision making. However intelligent the personnel may be, it
would be of no use, if the top management cannot effectively communicate policies and decisions to
them. Effective implementation of decisions depends upon the nature of communication. It is said that
communication acts as a lubricant and keeps all the individuals working in line with the expectations
of top management.
3. Planning and co-ordination
Communication greatly helps in planning and co-ordination. Participation in planning is essential in
order to successfully execute it and this is secured by communication. Similarly, co-ordination
between various individuals and activities is brought out by communication.
5. 4. Maximum Productivity
Maximum output with minimum input is the aim of all managers; this can be achieved by effective
communication. Communication helps in minimizing costs and friction and maximizing production.
5. Morale Building and Democratic Management
When there is an effective system of communication, employees will have the opportunity to present
their ideas, suggestions and complaints. If the grievances are not set right at the early stage, they will
ultimately result in industrial unrest. It is pointed out that many conflicts arise because of lack of
communication or mis-understood motives. Democratic management is possible only when there is an
effective communication system.
Types of Communication
We spend a great deal of our time in communication. No one can afford to waste time be indulging in
unnecessary communication. It is often very difficult to determine which communication is necessary
and which is not necessary. Again it is difficult to determine the extent of information to be passed on.
The method of presentation is also to be decided - narrative, statistical or graphical form. The
following are some of the types of communication.
Verbal or Oral Communication
In this method of communication the two parties exchange their ideas or the message with the help of
word of mouth. The message, instruction, order, directive etc., is conveyed through spoken words.
Examples of verbal communications are – telephone talk, oral orders, face to face talks, counseling
etc. Some of the advantages of verbal communication are as follows:
-- It saves time and money. No other device is so short, simple and quick.
-- Because of the face contact or personal touch, it is effective.
-- Oral communication is easily understood. Even when there are doubts they can be cleared on
the spot.
-- The effect of the communication or response to the communication
can be easily measured. Suitable changes can also be
done immediately.
-- During periods of emergency, oral communication is the best
method.
However, oral communication is not suitable in the following cases:
-- When the communicator and the recipient are far off, (beyond the telephone range) oral
communication will not serve the purpose.
6. -- If the message to be transmitted is lengthy and requires a thorough clarification, oral
communication will not be suitable.
-- Oral communication does not serve as a record or as evidence. It cannot be made use of in
future.
-- There are chances of misunderstanding and mis-interpreting the communication.
Written Communication
A written communication is conveyed through a letter, report, circular notes, memoranda, notice and
communiqué. It is a very common form of communication in most of the organisations and is suitable
for many situations.
The usual forms of written communication are:
Orders – given by the superiors to the sub- ordinates. These can be of three types.
a. General
b. Specific
c. Definite
General orders are given by the top management, specific orders by the middle level management to
lower level managers and definite orders by the supervisor to workers.
-- Instructions given by the departmental heads to supervisors and by the supervisors to their sub-
ordinates.
-- Reports submitted by the authorized persons. These are of three types.
(a)Routine reports- which are prepared periodically and are a regular feature.
(b)Commission reports- which are of a non-routine nature and are prepared under special orders.
(c)Special circumstances reports.
Written communications have the following advantages.
-- They serve as permanent record and as a source or reference.
-- More care is taken in drafting written communication (than
is in the case of oral communications) and this saves the
subsequent loss of time and money.
-- When the communicator and recipient are far off, written
communication is the best method.
-- The recipient can ponder over the communication and request for changes, if necessary.
7. The disadvantages are listed below:
-- As everything is to be translated into black and white, it consumes a lot of time and money.
-- People do not care at all to pass the appropriate message. Consequently, poor messages are to
be followed by clarifications and explanations.
-- Sometimes it may not be possible to reduce everything into writing.
Any omission will call for additional communication.
-- Written communication is subject to delay and red tapism.
-- It is very difficult to keep some communications up to date.
Formal and Informal Communication
The formal organization chart describes the formal lines of authority, power, responsibility and
accountability of the organizational members. All these relationships involve communication. For
instance, the delegation of authority involves the flow information from a superior to his subordinate.
Formal communications are in black and white.
On the other hand, informal communication is free from all the formalities of formal communication.
Informal communication is based on the informal relationship among the organization members. It is
conveyed by a simple gesture, glance, nod, smile or mere silence. For instance, when the worker
approaches the manager and informs about the completion of the job entrusted to him, and if the
manger simply nods his head or gives an approving smile, then it amounts to informal communication.
The informal communication which supplements the formal organizational relationship is referred to
as the “Grapevine”. Though this relationship is structureless, it comes into existence when formal
organizational members who know each other pass on information relating to the enterprise. It thrives
on information not openly available to the entire work group. This may be due to the fact that
information is regarded as confidential. The Grapevine may flourish, if formal lines of communication
are inadequate. The Grape vine is inevitable and valuable, because all forms of informal organization
serve essential human communication needs. It is very effective for quick communication.
Downward, Upward or Horizontal Communication
Communications are classified as downward, upward or horizontal. Communication is said to
be downward when it flows from the top to the bottom, it is upward when it flows from the sub-
ordinates to the top management. It is horizontal when it flows between individuals at the same level
(e.g. between two departmental or section heads). All these three kinds of communications may be
either oral or written. The Classical theorists emphasized downward communication. Downward
Communication is used by the superiors to convey their orders and directions to their sub-ordinates.
The purposes of downward communication are:
8. a. To give job instructions
b. To create an understanding of the work and its relations with other tasks.
c. To inform about procedures.
d. To inform sub-ordinates about their performance.
e. To indoctrinate the workers to organizational goals.
Barriers to Communication
It is not possible that every time an order, instruction, guideline, direction, programme,
information etc, transmitted by the superior is properly understood and assimilated by those for whom
it is intended. Similarly suggestions, reports, advice, recommendations, complaints, etc., transmitted
by the sub-ordinates to their superiors may be misunderstood or mis-interpreted. In any case, the
objectives of communication are defeated.
As such, the process of communication is not always smooth. It is obstructed by many
obstacles. These are referred to as barriers of communication. It refers to those factors which cause
disturbance either in the mind of the communicator or the communicatee or in the process, which will
create distortion of the message, leading to lack of the response, ignoring or mis-understanding. The
important barriers to effective communication are:
Ineffective Expression
The first and the most common barrier in the process of communication is bad expression. This
means that the messages suffer from omissions, uncertainty, inaccuracies, verbosity, repetitions,
ambiguity, lack of clarity and precision. In order to remove this, the staff should be trained to draft
various kinds of effective communication. This will save time because otherwise much time has to be
devoted in giving subsequent clarifications.
Inaccurate Translation
Decisions are generally conveyed from the top to the lower level. The superiors are known for
their specialised knowledge. They generally draft messages in a technical language which may not be
clearly understood by those who have to implement the decisions. Even if they are able to understand,
they may not be able to convey it further down the line in simple words.
In many such cases, it becomes necessary to translate the subject matter or the message into a
simpler language, i.e., the language which the Communicatee can understand easily. But the
translation may be done inaccurately. Sometimes the translator is not in a position to find out the
equivalent of many terms. With the result, the translation leads to further confusion. It becomes
9. necessary that competent persons are appointed for the job and are provided the necessary equipment
for the execution of the entrusted tasks.
Inattention
Inattention is a very common and chronic human failing. This barrier generally arises in case of oral
communication. It can be illustrated with the help of the following example: a superior is giving a
message on the telephone. The subordinate is busy reading a magazine or looking through the window
or his mind is occupied with some family problem. Superiors have to face this problem of inattention
quite frequently. Efforts to communicate fails. The communicator should choose the appropriate time
for communicating. Thus, for example, communicating at lunch hour or while at rest will not invite
due attention. Holding a meeting at an odd time or calling the worker over for a talk on a holiday are
some other examples.
Loss in Transmission
Loss in transmission is another barrier of communication which arises in oral communication. When
messages are conveyed from the higher to the lower level step by step, much of it is likely to be lost in
transit. This problem may arise in case of written communication as well. At every level the superior
will interpret the message which is likely to be distorted. Further, the meaning will change if some
words ar are dropped, changed or misspelt. Harold Koontz and Cyril O’Donnell estimate that about
30% of the information is lost in each transmission. Written communications too are subject to loss in
transmission. It is no wonder that enterprises often operate in a cloud of ignorance.
Vague and Unclarified Assumptions
The object of a communication is to distinctly tell the communicatee what is desired of him. If the
message is not clear in meaning, assumptions are not clear to the personnel; communication will lose
its purpose. If the personnel are not able to know what they are supposed to do even after receiving the
message, the communication will be no more than a waste paper.
Inadequate Adjustment Period
Certain messages affect a large number of people in their personal life. For example, a notice is issued
informing change in the timings of the shift in a factory. This requires sufficient lead time for the
workers to make an adjustment. In case sufficient time is not granted there will be a communication
barrier.
Similarly communications regarding changes in the rules about bonus, over time should allow an
adjustment period. Sufficient time should be allowed to the employees to adjust their schedule or get
themselves mentally prepared.
10. Distrust
It arises if the superior is known for making frequent changes in the communication, quite
often even reversing the original message. It is due to ill conceived adjustment, improper technology,
etc. Repeated experience of this type will damage employee’s interest in the communication.
Fear
This indicates anxiety, awe, alarm or apprehension. This arises in upward communication and
creates a barrier in communication. It may be illustrated as below. A subordinate is not sure if the
information conveyed by him to the superior will be useful or not. He thinks if it is not liked, boss will
be annoyed and might take action against him. He requests another sub-ordinate to transmit the
information on his behalf.
Noise, Distance and Time
The world will not be worth living in, if it is quiet everywhere. But at the same time noise is a big
menace. In modern factories the constant rattling of the machines and tools, the squeaking of the
wheels constantly create a lot of noise. And noise proves a great barrier to communication. It is a very
common experience that noise proves a big hindering factor if two persons are talking. If somehow the
noise is not controlled, it may not be possible for communicatee to listen anything or make out the
sense. He will properly feel strained.
Let us consider the following example:
a. An executive is giving a message on the telephone. But the sub-ordinate is not able to get it
properly because of the noise of the traffic.
b. There is a strike in a factory. Workers are not coming to their jobs. The factory manager calls
a meeting of their representatives and wants to tell them certain things. But he is not in a
position to do so because the workers are shouting very loudly. Distances act as barriers in the
process of communication. If the two parties are very far from each other there will be
difficulty in communication. Telephone solves this difficulty in many cases. But bad weather,
technical defects, break down and rain may render the telephone useless. Thus because of
these two barriers the message is not communicated properly at the right time. Failure to do
so, results in dislocation of managerial plans rendering the attainment of the objectives in
doubt.
Impression
Sometimes in an effort to impress others, the communicator starts talking in a confused manner
or speaks with a changed pronunciation. These actions hinder communication. It leads to wastage of
time, resources and energy and causes misunderstanding.
11. How can Communication be more Effective
The following aspects, if taken care of, will make communication effective.
Clarity of Thoughts
The idea to be transmitted must be absolutely clear in the mind of the communicator. Just as it
is not possible to have a clear print from a blurred negative, similarly one can never make his views
intelligible to others, if he himself is confusing at certain points. Hence the process of communication
to be complete must spring out from a clear head. Further, the academic level of the workers, their
power of grasping things etc., should also be taken into account. Even when the language spoken by
the workers, superiors and the management is the same, words often mean different things to people
with a different experimental background.
Attach Importance to Actions Rather Than Words
In all communications, actions are more significant than words. A manger who invariably says
that he trusts subordinates and then proceeds to make too many checks on the sub ordinate’s work,
usually fails to make himself understood. A boss who is not punctual cannot succeed in enforcing the
timing-rules on the subordinates.
Participation
The next most important essential point is that both the parties (communicator and the
recipient) should participate in the communication process. It is a common complaint of the workers
that proper and patient hearing is not given to their voice. Listening plays a very fundamental part in
oral communication because it is listening only which leads to sharing, participation and
understanding in oral communication. But this listening is not merely passive hearing. It is an art
which is to be perfected with practice based on sound knowledge of the principles of human nature.
a. Some of such important principles are;
b. Respect the personality of employees.
c. Recognize both subjective and objective facts.
d. Avoid moralizing. For example telling an emotionally upset worker that he should be clam
and talk reasonably and logically may only succeed in erecting a barrier against further
expression of his difficulties.
e. Hasty generalizations are dangerous; e.g., union stewards cannot be trusted, all workers are
dishonest.
f. Knowledge of one’s own prejudices will help proper listening.
Transmission
The communicator must plan carefully what to communicate, whom to communicate and how to
communicate. Further, delegation of authority without responsibility breaks down the spirit of
communication.
12. Keep the channel Always Alive
The channel of communication should be kept open and alive. It is only by honest attempts that good
communication relations can be developed.
Cordial Superior-Subordinate Relationship
Effective communication requires good quality of relationship between people immediately
connected with each other. It requires sound industrial relations, policies and practices, an all round
atmosphere of friendly co-operation and a feeling of trust and confidence throughout the organization
right from the top management down to the humblest worker. Under such conditions only, the
meaning of communication is grasped quickly and correctly. On the other hand, if the relations are not
satisfactory, much of the information may be suppressed or misunderstood.