Telecommunications fraud continues to plague the industry with ever-increasingly sophisticated methods and tools. From simple theft of services to international premium toll rate calling scams, stories of service providers and enterprises being stuck with thousands of dollars of fraudulent calls is a common occurrence that can be financially devastating. The Communications Fraud Control Association reports that in 2015, service providers suffered over 22 billion dollars in fraud.
JeraSoft team was the guest expert at “How To” session, showing together with TelcoBridges experts various methods that utilize real-time billing systems and Session Border Controller software to stop fraud in its tracks!
Telecommunication Fraud Detection and PreventionSumera Khan
Telecommunication fraud is the use of telecommunication products or services with the intent of illegitimately acquiring money from, or deteriorating to pay, a telecommunication company or its clients. E.g. PBX/IP-PBX Fraud: The hacking of a PBX to initiate long distance and high case destination calling by fraudsters.
Telecommunication frauds involves the exploitation and misuse of airtime by fraudsters who have wrong intention of not paying any bills. Different types of telecommunication frauds are discussed in the slide
Telecommunications fraud continues to plague the industry with ever-increasingly sophisticated methods and tools. From simple theft of services to international premium toll rate calling scams, stories of service providers and enterprises being stuck with thousands of dollars of fraudulent calls is a common occurrence that can be financially devastating. The Communications Fraud Control Association reports that in 2015, service providers suffered over 22 billion dollars in fraud.
JeraSoft team was the guest expert at “How To” session, showing together with TelcoBridges experts various methods that utilize real-time billing systems and Session Border Controller software to stop fraud in its tracks!
Telecommunication Fraud Detection and PreventionSumera Khan
Telecommunication fraud is the use of telecommunication products or services with the intent of illegitimately acquiring money from, or deteriorating to pay, a telecommunication company or its clients. E.g. PBX/IP-PBX Fraud: The hacking of a PBX to initiate long distance and high case destination calling by fraudsters.
Telecommunication frauds involves the exploitation and misuse of airtime by fraudsters who have wrong intention of not paying any bills. Different types of telecommunication frauds are discussed in the slide
1st Students Led conference of Surefoot International School, presented by Grade 10 students on 17th October, 2014. An ICT Integrated into Leadership and Service program the topic covered is CYBER CRIME.
Threads Of money Laundering. I am Introducing a very big Issue, a big problem of our Country. I have written many ways to be out of the situation. So guys If you have chosen this topic be careful and Hit like and Download my PPT.
The impact of telecommunications policy on the economy - Raul L. Katz and Ja...ACORN-REDECOM
This paper explores the relationship between telecommunications policy and its impact on the economy. Its focus
is the Latin American region, starting by assessing the results of new research on broadband economic impact.
Having validated the causality through econometric analysis, it then moves to analyze the importance of public
policy in maximizing broadband development. This analysis is based on case studies of Latin American countries
(Chile, Mexico, and Brazil).
1st Students Led conference of Surefoot International School, presented by Grade 10 students on 17th October, 2014. An ICT Integrated into Leadership and Service program the topic covered is CYBER CRIME.
Threads Of money Laundering. I am Introducing a very big Issue, a big problem of our Country. I have written many ways to be out of the situation. So guys If you have chosen this topic be careful and Hit like and Download my PPT.
The impact of telecommunications policy on the economy - Raul L. Katz and Ja...ACORN-REDECOM
This paper explores the relationship between telecommunications policy and its impact on the economy. Its focus
is the Latin American region, starting by assessing the results of new research on broadband economic impact.
Having validated the causality through econometric analysis, it then moves to analyze the importance of public
policy in maximizing broadband development. This analysis is based on case studies of Latin American countries
(Chile, Mexico, and Brazil).
This presentation have been made by ISBM Kolkata, students.This is basically on the reforms of Indian Telecoms Industry after liberalization.Industry analysis is the backdrop throughout the presentation 7 then emphasis on a particular company.
In this presentation, we will discuss e-commerce on a B2B level in detail while focusing on planning on e-business model, determinants, basic principle for effective outcome, guidelines and much more toget a positive result.
To know more about Welingkar School’s Distance Learning Program and courses offered, visit:
http://www.welingkaronline.org/distance-learning/online-mba.html
To keep pace with the ever increasing demand for real-time customer service, shifting to mobility has become inevitable for the insurance industry. In today's scenario, where real-time servicing of customer requests 'on the fly' has become a norm, mobile technology seems ideally positioned to
enable insurers gain a competitive advantage.
To keep pace with the ever increasing demand for real-time customer service, shifting to mobility has become inevitable for the insurance industry. In
today's scenario, where real-time servicing of customer requests 'on the fly' has become a norm, mobile technology seems ideally positioned to
enable insurers gain a competitive advantage. Mobile solutions enable faster and improved communications between customers, field agents,
and the central processing office of the insurer.
Adopting mobile technology can help insurers
enhance customers' experiences, increase
productivity, while keeping a check on costs, and
mitigating operational risks.
I'd appreciate if you leave a comment on the slideshow. You are free to use to use the information as long as you mention the source although I would not be able to share the originals with you since it is not under my ownership alone.
An e-business can be successful only if it is able to meet the three core requirements they include availability, scalability and cost effectiveness. E-business planning incorporates a host of processes: the business model analyzes the characterestics of the business, functional model looks at the navigational structure of the site, customer model tracks the patterns of customer behavior and the resource model looks at site architecture and service demands.
Additionally, there are five determinants to E-Loyalty. They include, quality support system, on-time delivery, compelling product presentation, convenient and reasonably priced transportation costs and trustworthy privacy policies with respect to customers’ identity and purchases.
There are five basic principles to succeed in the e-business universe. The entrepreneur should take the lead in satisfying customer expectations, should reach out to new markets by filling a gap, get to market quickly as well as quickly respond to market changes. In a similar vein there are certain guidelines for achieving efficiency in the e-business space. They include sound process management, integrated information systems, deep business knowledge and long range planning.
Alaistair Deacon, Chief Aviation Technologist at Amor Group, chaired Day 1 of the Operations and Management conference stream at PTE2012.
This is his opening presentation on putting the passenger process and related data at the heart of terminal and airside operations.
Central to this notion of the Next Generation Airport is enhanced collaboration and better use of technology to drive real operational improvements.
Welocme to ViralQR, your best QR code generator.ViralQR
Welcome to ViralQR, your best QR code generator available on the market!
At ViralQR, we design static and dynamic QR codes. Our mission is to make business operations easier and customer engagement more powerful through the use of QR technology. Be it a small-scale business or a huge enterprise, our easy-to-use platform provides multiple choices that can be tailored according to your company's branding and marketing strategies.
Our Vision
We are here to make the process of creating QR codes easy and smooth, thus enhancing customer interaction and making business more fluid. We very strongly believe in the ability of QR codes to change the world for businesses in their interaction with customers and are set on making that technology accessible and usable far and wide.
Our Achievements
Ever since its inception, we have successfully served many clients by offering QR codes in their marketing, service delivery, and collection of feedback across various industries. Our platform has been recognized for its ease of use and amazing features, which helped a business to make QR codes.
Our Services
At ViralQR, here is a comprehensive suite of services that caters to your very needs:
Static QR Codes: Create free static QR codes. These QR codes are able to store significant information such as URLs, vCards, plain text, emails and SMS, Wi-Fi credentials, and Bitcoin addresses.
Dynamic QR codes: These also have all the advanced features but are subscription-based. They can directly link to PDF files, images, micro-landing pages, social accounts, review forms, business pages, and applications. In addition, they can be branded with CTAs, frames, patterns, colors, and logos to enhance your branding.
Pricing and Packages
Additionally, there is a 14-day free offer to ViralQR, which is an exceptional opportunity for new users to take a feel of this platform. One can easily subscribe from there and experience the full dynamic of using QR codes. The subscription plans are not only meant for business; they are priced very flexibly so that literally every business could afford to benefit from our service.
Why choose us?
ViralQR will provide services for marketing, advertising, catering, retail, and the like. The QR codes can be posted on fliers, packaging, merchandise, and banners, as well as to substitute for cash and cards in a restaurant or coffee shop. With QR codes integrated into your business, improve customer engagement and streamline operations.
Comprehensive Analytics
Subscribers of ViralQR receive detailed analytics and tracking tools in light of having a view of the core values of QR code performance. Our analytics dashboard shows aggregate views and unique views, as well as detailed information about each impression, including time, device, browser, and estimated location by city and country.
So, thank you for choosing ViralQR; we have an offer of nothing but the best in terms of QR code services to meet business diversity!
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfPaige Cruz
Monitoring and observability aren’t traditionally found in software curriculums and many of us cobble this knowledge together from whatever vendor or ecosystem we were first introduced to and whatever is a part of your current company’s observability stack.
While the dev and ops silo continues to crumble….many organizations still relegate monitoring & observability as the purview of ops, infra and SRE teams. This is a mistake - achieving a highly observable system requires collaboration up and down the stack.
I, a former op, would like to extend an invitation to all application developers to join the observability party will share these foundational concepts to build on:
A tale of scale & speed: How the US Navy is enabling software delivery from l...sonjaschweigert1
Rapid and secure feature delivery is a goal across every application team and every branch of the DoD. The Navy’s DevSecOps platform, Party Barge, has achieved:
- Reduction in onboarding time from 5 weeks to 1 day
- Improved developer experience and productivity through actionable findings and reduction of false positives
- Maintenance of superior security standards and inherent policy enforcement with Authorization to Operate (ATO)
Development teams can ship efficiently and ensure applications are cyber ready for Navy Authorizing Officials (AOs). In this webinar, Sigma Defense and Anchore will give attendees a look behind the scenes and demo secure pipeline automation and security artifacts that speed up application ATO and time to production.
We will cover:
- How to remove silos in DevSecOps
- How to build efficient development pipeline roles and component templates
- How to deliver security artifacts that matter for ATO’s (SBOMs, vulnerability reports, and policy evidence)
- How to streamline operations with automated policy checks on container images
Le nuove frontiere dell'AI nell'RPA con UiPath Autopilot™UiPathCommunity
In questo evento online gratuito, organizzato dalla Community Italiana di UiPath, potrai esplorare le nuove funzionalità di Autopilot, il tool che integra l'Intelligenza Artificiale nei processi di sviluppo e utilizzo delle Automazioni.
📕 Vedremo insieme alcuni esempi dell'utilizzo di Autopilot in diversi tool della Suite UiPath:
Autopilot per Studio Web
Autopilot per Studio
Autopilot per Apps
Clipboard AI
GenAI applicata alla Document Understanding
👨🏫👨💻 Speakers:
Stefano Negro, UiPath MVPx3, RPA Tech Lead @ BSP Consultant
Flavio Martinelli, UiPath MVP 2023, Technical Account Manager @UiPath
Andrei Tasca, RPA Solutions Team Lead @NTT Data
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
SAP Sapphire 2024 - ASUG301 building better apps with SAP Fiori.pdfPeter Spielvogel
Building better applications for business users with SAP Fiori.
• What is SAP Fiori and why it matters to you
• How a better user experience drives measurable business benefits
• How to get started with SAP Fiori today
• How SAP Fiori elements accelerates application development
• How SAP Build Code includes SAP Fiori tools and other generative artificial intelligence capabilities
• How SAP Fiori paves the way for using AI in SAP apps
2. DEFINITIONS
Definition of Fraud varies by jurisdiction but a fair summary is:
“a deception deliberately practiced in order to secure unfair or unlawful gain.”
The Telecoms Management Forum defines Revenue Assurance as the:
“data quality and process improvement methods that improve profits,
revenues and cash flows without influencing demand.”
Together the revenue losses from RA and Fraud can be significant
2
3. A FEW RA & FRAUD ISSUES
Revenue Assurance Fraud
Internal systems B Employees
& processes
Invoicing Number porting
accuracy Product mix
complexity Metallic
number resale
Profitability
“Goodwill” credits
Incorrect
pricing tables Passing on of
Real-time vs customer details
batch processing Box breaking
Internal
Channel D Call & port
incentivisation forwarding
Pricing signals Theft SIMs ,
driving behaviour handsets &
Slamming
subscriptions
Process
Accuracy of interfaces SIM Gateways
data flows
Roaming
Accuracy of customer
information at touchpoints Bad debt & Credit
worthiness
External
3
4. FRAUD
Fraudulent activities tend to fall into one of 7 categories:
Voice – threat of impersonation for malicious or profitable motives
Subscription – use of a legitimate subscriber’s network access for malicious or profitable
motives
Data – removal, inspection or insertion of data onto a network for malicious or profitable
motives
Internal – abuse of access to operator data by an employee for malicious or profitable
motives
Interconnection – exploitation of operator interconnection agreements for malicious or
profitable motives
Roaming – exploitation of operator roaming agreements for malicious or profitable
motives
Technical – use of counterfeiting or other technologies to duplicate, infiltrate or manipulate
a mobile network for malicious or profitable motives
4
5. EXAMPLE OF FRAUDULENT ACTIVITIES
Subscription fraud Roaming fraud (I)
Call selling using GSM conference calling Where operators have roaming agreements
feature where fraudster acts as an ‘operator’ Operator A must pay Operator B for the time
setting up calls between parties and then used by their customers on Operator’s B network
dropping out to set up another regardless of whether Operator A is paid for the
GSM call forwarding where fraudster sets call time
forward to required number. Caller calls the Principle problem is the time it takes for billing
fraudster’s phone and is transferred. Caller only from Operator B to Operator A - used to be 72
pays for the call to the fraudster’s phone number. hours now down to 24 hours using EDI
Fraudsters using a gateway to provide an GSM MoU states that any user exceeding 100
international ‘call box’ from shops Special Drawing Rights (SDR) must be billed
within 24 hours
Internal Fraud But, when is collection actually made?
Mobile markets are very competitive with
operators subsidising handsets to entice new Roaming fraud (II)
customers to subscribe. Dealer or gangs often SIM cards are taken out of phones acquired with
sell these handsets on to overseas buyers. And false identities and sent abroad where they are
of course pre-paid handsets can be unlocked used in call selling fraud. Call lengths of over 10
and used on any network hours typical
5
6. THE CHALLENGE
The ‘natural’ order of tasks for revenue assurance is to:
monitor for evidence of loss
investigate where & why there is loss
resolve the problems so loss does not occur again
However changing nature of business relationships means
not clear where boundaries lie & hence where operational risk may arise
process design & data integrity becomes even more important
Service Provider
Content
Collaborative methods of working Services
Enterprise
Customer
Gamma Telecom
Virtual Contracting End-user
Network party
Fixed Operator
are essential to mutually assure Carrier
Services
Enabler
data, revenues & costs
Mobile Operator
Bearer
Services
6
7. SUMMARY
The major sources of revenue Follow the cash
loss continue to be: Understand the processes
Fraud Audit rights with partners
Credit management
Strength & enforceability of
Least-cost-routing errors commercial agreements
Interconnect / partner-payment
Traceability of products in the
errors
distribution chain
Poor processes & systems
Integrity of interfaces – human &
automated
All adds up to a loss of
Training & culture
customer confidence in your
business… Who has access to customer
data?
7
8. TECHNIQUES FOR AUDITING
Track-Back Approach The Grid Approach
Audit works backwards from a The key mobile revenue streams &
convenient point, such as the logical operations for each stream
customer invoice, to the first source are identified and set out in a grid
of data capture (e.g. voice, sms, interconnect streams versus
switch, mediation, rating, invoicing operations)
Allows the detail of how the data
flows & is manipulated to be Offers a useful visual framework to
help identify common processes &
understood and data integrity /
enable a high-level understanding of
leakage risks quantified how the processes work, the controls
and checks, known leakages and the
Can be a time consuming process confidence that all leakages / fraud
risks have been identified
The issue is that this approach may
not capture sufficient detail nor show
the commonality of operations
between revenue streams
8