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Xeronics intro v2.6
1. From Operational Data
to Business Intelligence
Usage. Reliability. Performance. Consumption. Predictive Maintenance. Service History. Product Lifecycle
Data Extraction, Collection & Analytics
System Monitoring & Management
Remote Diagnostics & Support
Installed Base Monitoring, Business Intelligence
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2. Company Profile
• Founded in Jan 2008
• Spin-off of PASS Technologies AG
• Owned & financed by management
and private investors
• Product line: ODIS (Operational Data Integration System)
• Authorized Axeda Reseller
• Primary market:
• Healthcare/diagnostics companies
• Pharma drug discovery labs
• Lab automation instrument manufacturers
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3. Background/Experience
• 20+ years in medical device and lab automation industry
• System verification and validation tools and services
• Data integration, system performance, and reliability monitoring
• System test
• Manufacturing QC
• Manual or semi-automated data collection for monitoring
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4. Mission
To provide solutions for product service and support facilitation
and product analytics / field business intelligence.
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5. Smart Remote Services
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6. Remote Services Values
mprove service quality and reliability by being closer
with your customer, quicker in reaction and better prepared
ncrease customer loyalty and retention by differentiating
from competitors with services
mprove customer satisfaction by reducing downtimes
ncrease knowledge about the performance of your
delivered product and how your customers are using it
aximize service profitability by becoming more efficient
in the delivery of your services
row service revenue by offering more attractive and
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7. In which stage are you currently ?
Source: Silvertrain
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10. Remote Services Evolution
Value
• Continuous data collection & consolidation
• Fault prediction
• System operation monitoring
• Device status monitoring • Statistical analysis
• Proactive notification • Field business intelligence
• Software management
Field business intelligence covers aspects
• Establish connectivity such as:
• Provide core Remote Services • Performance
• Reliability
• Application
• Consumption
• Usage
• Service
Maturity
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11. Products & Services
• Manufacturers
• Vendors / OEMs
• End Customers
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12. System Operation Monitoring
Values
perational data can be transformed into valuable information for the entire corporation:
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13. System Operation Monitoring
Challenges
Collect only selected data (extraction queries)
Allow extraction queries to be configurable/deployable
Provide context information by associating critical meta data
• Configuration
• Process parameters, start time, and duration
• Progress/yield
• Results
• More
Standardize labeling and format of collected data
• Product versions
• Product types
• Product lines
nsure maximum security throughout the entire data transfer
Consolidate and interpret collected data
Dynamically adapt to changing structures of collected data
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14. Benefits for Vendor AND Customer !
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15. ODIS Portfolio
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16. ODIS Solution Platform
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17. ODIS Enterprise Platform
APPLICATIONS
DATA
Asset Management
SOURCES ODIS Extractor ODIS Consolidator ODIS Reporter & Monitoring
Routine
Operation
xml
xml ODIS Product Reliability
xml
Field Test, File
File Enterprise Monitoring
Validation ss Server
Prototype Maturity
Production
Monitoring
QC
Reliability Test Productivity &
Test Configurable Data Enterprise Server Statistical
Results Monitoring
Extraction and Data Import, Analysis
Transformation Mapping and Reporting
System Consolidation BI-Interface
Test Automated Test
Reports
Xeronics AG / Eichtal 55 / CH-8634 Hombrechtikon
Tel. +41-55 264 12 44 / Fax. +41-55 264 12 45 / www.xeronics.com
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18. ODIS Architecture
Operational Data Extraction Remote Diagnostics
Error ODIS
Recovery Knowledge
Suggestions Base
Instant System Status
Notification, Alerts, ContextInfo
Data Integration/Consolidation
BI
Data Warehousing ODIS
Ware-
house Interface
Analytics, Business Intelligence
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19. ODIS Data Extraction
• Selective data extraction
Extraction • Data purification
queries
• Data unification
• Structure standardization
Configuration
files
Log
files Homogeneous
ODIS XML
output files
ODIS Extractor
Result
files
...
...
Output
schemes
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20. Operational Data Aggregation
(Examples)
Report availability depending on data provided by device
ystem Downtimes ggregations & Statistics
◦ Per Device
ctivity / Utilization ◦ Per Product Group
◦ Per Product Version
sed Configurations & Applications ◦ Per Customer
◦ Per VAR/OEM
ailure Rates, MTBF, MTBS ◦ Per Region
◦ Per Period
erformance, Throughput, Yield ◦ Per Application
◦ Per Issue / Severity
onsumption
oftware Function Usage
aintenance History
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21. Business Intelligence driven
by Installed Base Feedback
◦ SURVEYS
◦ Geographical Product Distribution
◦ System Configurations & Applications
◦ Product Utilization
◦ TREND ANALYSES & BENCHMARKS
◦ Systems Performance & Reliability
◦ Systems Efficiency
◦ COST SAVINGS
◦ Preventive Maintenance
◦ Remote Service
◦ STUDIES
◦ Product / Component Lifetime
◦ Issue Context (e.g. Climate, Shipping etc.)
◦ Usage Profile & Operating Practice
◦ Product Line/Version Benchmarking
◦ Instrument Service Performance
◦ …
◦ …
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23. Instant System Status Overview
System ID
System Status Run ID
Run Start Time
Run End Time
Elapsed Time
Error Count
Error Messages
Completed plates
Alarms
History
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24. Instant System Status Overview
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28. Thank You for your attention !
Xeronics AG
Eichtal 55
CH-8634 Hombrechtikon
Switzerland
phone +41-55 2641244
Fax +41-55 2641245
www.xeronics.com
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30. Benefits
Remote Diagnosis / Readjustments
◦ Time reduction for support calls by as much as 90%
◦ Improved mean time to repair (MTTR) to increase
customer satisfaction
◦ Reduced “No Problem Found” visits by 20% or more
◦ Reduction of field service visits per year, significant
savings in travel costs
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31. Benefits
Data Extraction & Collection
◦ Continuous feedback from installed base
◦ Reduction of data volume
◦ Basis for Service Intelligence
◦ Feed for dedicated unique Management Reports
◦ Improved Service and Business Performance
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32. Benefits
Software Management Service
◦ Reduced cost and complexity of software distribution and
installation
◦ Ensuring that deployed products are at the latest
revision level
◦ Reduced support calls due to out-of-date software
◦ Reduced media costs by 30% - 50%
◦ Prevention of security vulnerabilities
◦ Reliable installation of software upgrades
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33. Benefits
Preventive Maintenance
◦ Reduced maintenance services costs
◦ Knowing exactly what part of system within your product
requires service
◦ Increased customer satisfaction by raising the mean
time between failures
◦ Optimized parts inventory and supply chain
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34. Benefits
Usage&Consumption Monitoring
◦ Increased revenue through new service offerings
◦ Verification of effective consumption versus ordered
consumables
◦ Controlled consumable supply chain from supplier to
customer
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35. Benefits
Proactive Fault Notification
◦ Reduced call volume through automatic notification
◦ Eliminated emergency repair calls, significant cost savings
in travel costs
◦ Increased customer satisfaction by raising the mean time
between failures (MTBF)
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36. ODIS IT Infrastructure
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Editor's Notes
The maturity curve shown in this chart clearly shows that the majority of manufacturers are still in the emerging phase working on establishment of connectivity for their installed base. Some leading players like Philips Medical and GE Healthcare have reached the maturity level, which is transforming raw data into useful information, organizing and analyzing this information and thereby improving operational performance. Very few players are working already in the “Adult” Phase, where Knowledge Management and Value Added Smart Service lead to new Service Driven Business. This chart has been presented by Silvertrain (a consulting company) at the last Smart Remote Service Conference in February 2008 in San Diego.
This chart has been taken from the most recent report of the Aberdeen Group on the current maturity state of Remote Product Services. It clearly shows the major reasons for them to implement Remote Product Services.
The most important applications manufacturers have implemented based on remote services are shown here.
Here you see examples of useful information that can be derived from aggregated operational data using the Service & Business Intelligence Applications provided by the Axeda Enterprise Server and the ODIS Consolidator/Reporter Aggregations can be generated in relation to a variety of key parameters like „Device, Product Group... ... ... „
Here are some examples of Business Intelligence Applications based on the data aggregations shown before. ODIS will enable you to run studies and surveys, perform trend analyses & benchmarks and monitor cost savings for example through preventive maintenance or through remote service. Trend Analyses & Benchmarks help to improve system performance, reliability and efficiency Surveys and studies provide valuable information for R&D, Marketing and Upper Management to identify new business or business performance improvement opportunities. Xeronics provides a set of standard BI Applications and offers professional implementation services for implementation of custom BI Applications including interfacing to your existing enterprise applications (e.g. ERP, CRM ...).
