This document provides an overview of 4iiii and the tools they offer for businesses. It discusses how 4iiii helps businesses define goals and measure key performance indicators to analyze processes and improve profitability through their DMAIC methodology. The document includes an example information process flow chart and simple business process map to illustrate how 4iiii captures and relates different sources of data to produce meaningful management information for decision making.

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Quick Over view of 4iiii and the
deployable t ools
Larry Brothwood

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Introduction
My name is Larry Brothwood
I have 20 years experience in Management Information Systems.
( 10 years in Motorola and 10 years in DHL)
I have worked with Manufacturing, Operations, Warehousing Logistics, Transport Logistics,
Finance, Human Resources, Information Technology, Facilities, Quality.
I have extensively used Management Information, Process Improvement, Quality
Management, Performance Management, Project Management, Change Management and
Training to improve profitability and sustainability.
Inherent in all aspects of business is the data it generates and the difficulties and challenges
in translating this data into meaningful information.
I have extensive experience in creating information solutions for diverse aspect of business
such as: Cost Modelling, Billing, Debt Management, PO Management, Service Level
Agreements, Key Performance Indicators, Process improvemnt, Quality measurement,
Revenue and growth trends, Profit and Loss analysis.
Now more than ever, businesses need to get full use of the potential of their current
investments.
Under-exploited systems and processes often hide cost and mask inefficiency.
Capturing key data sets and producing trend analysis and ratio reporting often creates the
visibility needed to develop improvements that go straight to the bottom line.

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Define, Measure, Anal yse, Improve, Control
Start up
Objectives (measurable)
All initiatives identified and AsIs situation
conducted should be the 1. Define WorkPlan and responsibilities
result of a management Customer Requirements
review process High Level Process Map
Collect data plan
Control plan Sources - system & samples
Assess impact Stakeholder analysis
5. Control DMAIC 2. Measure WorkPlan and responsibilities
Lessons learned
Customer Requirements
Process Map ( High Level)
Root cause
Create solutions Cause & Effect
Communicate Process Mapping (Detailed)
Change management Data analysis
4. Improve 3. Analyse Graphs & trends
Change leadership
Pilot and validate
Implement

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Information Process Flow
Inputs Information Systems x 10 Outputs Cost & Revenue Managem ent
Order Entry Not picked
Hours Worked
Unison Not despatched
Receiving Clockwise Exceptions Productivity Volume: Forecast & Trends
Bluescreen
Not Put-away
Put-away Resource Planning
Not POD'd
Replen Fixed Costs
Unison Oracle Oracle Financial
& Essbase # Orders loaded Overhead Variable costs
Pick
# Picks Allocated Costs
Despatch Throughput
# Receipts
Cycle Counts Agreed Rates
DCTS Sage: Payroll
# Despatches Invoicing
Agreed Activities
Invenrtory Adj. (all customers)
Adjustments Issue Invoice
Route Planning Inventory
SAP Dynamic Cycle Counts Cost per trip
Hours worked
On Time Deliveries Miles, Fuel, Maint., etc
Purchase Orders Transport
Manual KPI's On Time POD's Supplier management
Work Instructions Data QSET
Gathering Inventory Accuracy Utilisation
Corrective Actions
MIS Database
( combined s preadsheets)
Note: Information is not limited to this diagram.
EXAMPLE

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Simple Proc ess Map
Services
Clients Revenue
Streams
Products
Sustainable
Services Profit&Loss
Business
Suppliers
Materials This flow charts is a high level view of the typical business model.
It is designed to establish the key areas for data capture and the need to relate the
Operating Costs various source together, in a data warehousing environment, in order to produce
meaningful management information.
Property
There are many professional systems that will do this for you.
However, they generally comes at a cost.
Overheads Utilities Part of that cost can be offset by using a combination of desktop applications, MS Excel
and Access, combined with a skilled design to implement an Information Management
Staff system.
The benefits are fourfold.
Other 1. You get a strong and reliable source of information, quickly
2. The quality and cost effectiveness of your decision making improves,
3. You can have your staff trained to manage amd maintain it.
4. It serves as the the framework for migration to an information platform.

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Thank you for your attention