P.M. Properties is a leading provider of retail construction and maintenance services in North America. It was established in 2003 and has experienced over 35% annual growth. It has a network of over 10,000 qualified service providers. P.M. Properties offers scalable, turn-key facility maintenance and construction services across North America with a single point of contact available 24/7. It prides itself on providing superior value through reduced costs and negotiated pricing. P.M. Properties utilizes proprietary technology and a redundant disaster recovery system to efficiently manage service requests and track work.

1. P.M. Properties Enterprises LLC
2011 Corporate Overview

2. Company History
 North American leader in retail construction and maintenance
 Established in 2003 as a Limited Liability Corporation (LLC)
 “Blue Chip” retail client base with over 36,000 locations served
 Private company – internally funded with no outside participation
 5 Year Compounded Annual Growth Rate (CAGR) > 35%
 International network of more than 10,000 pre-qualified service
providers covering all trades
 Licensed construction supervisors on staff with superior knowledge
of all trades.

3. PM Advantage – Convenience
HIGHLY SCALABLE, TURN-KEY SERVICES ACROSS N.A.
 Highly scalable facilities maintenance and construction project services – large or
small - across the U.S., Canada, Puerto Rico & the U.S. Virgin Islands
 Single point of contact - 24/7/365 all trades, licensed expertise
 Technology-enabled, enhanced proprietary service platform for increased
control, accountability and reporting
SUPERIOR VALUE
 Reduced cost - demand aggregation and vendor consolidation
 Reduced cost - Tech credentialing and ongoing management
 Negotiated pricing & streamlined consolidated invoicing
 Manufacturer relationships for warranty servicing
 Ability to direct billing to appropriate party based on findings
 Networked to maximize combined strengths, minimize costs,
and reduce service timelines for our customers
 No long term contracts required; flexible and adaptable service

4. Account Structure
Customer
Service Manager
Licensed
Account
Managers
---- Construction
Supervisors
Vendor
Service Billing
Compliance
Coordinators Coordinators
Specialists
 Customer Service Manager - monitors and measures service team
performance
 Account Managers – process map as appropriate for each client to ensure
all servicing team members know their role
 Service Coordinators – own vendor relationships (geographically assigned)
 Billing Coordinators – aligned by customer
 Vendor Compliance Specialists – maintains vendor contract compliance
 Licensed construction supervisors - providing technical oversight in addition
to technical support and training.

5. PM Advantage - Technology
Proprietary Service Technology
 Schedules & tracks all work performed
 Project history for all locations
 Job/invoice monitoring tools
 Work order monitoring tools
 Contractor network database
 quality control info
 contractor compliance info
 Customized reporting tools
 SLA reporting
 Vendor report cards
 Client account web access/Extranet
 Systems integration capabilities for improved efficiencies
 Fully integrated 3rd party platforms (e.g. )
 Construction projects, preventative maintenance and on-demand service,
modules

6. Disaster Recovery Redundancy
P.M. Properties core applications & data replicated near real time (< 15
minute snapshot) to off site hosting facility. Colocation key features:
 Active/passive application firewall
 Sonicwall Eclass
 Fully redundant backup power / HVAC
 Redundant network infrastructure
 Controlled temperature and humidity
 N+1 UPS Systems
 Multiple emergency generators
 24x7x365 monitoring & access

7. Service Request Process
Service Coordinator reviews service Service Coordinator contacts
Receive email with service order from order accepted & automatically
Service
request uploaded into PMP Service System order for accuracy and appropriateness Vendor to service ensure time
of designated vendor and approves frame can be met
work order to be dispatched
If contractor unable to service,
Service Coordinator will assign an
alternate vendor able to service store
Contractor
checks out via
IVR (if appl.)
Contractor arrives at site and checks If job will not
Service Coordinator calls store exceed NTE Job exceeds Calls PMP, advises they
in via IVR (if applicable). Check in
to make an appointment to perform contractor NTE need to submit a quote.
automatically uploaded into PMP Contractor required to return
service within 48 hours performs work
Service System quote within 24 hours. Flag
set for automatic Follow up
to occur.
Service Coordinator updates
Contractor calls PMP from Service Request, confirming
Contractor gets signed work order Account Manager reviews
store providing details of service, completion by detailing service
by store manager , and checks out Quote – all Quotes over
along with Store Manager who and which Store Manager
Via IVR (if appl.) – automatically $1000 automatically brought
authorized service indicated service performed to
uploaded into PMP Service System. to licensed staff member
expectations
Quote submitted to client for
approval
Contractor sends signed/stamped
work order into PMP with invoice. Invoice sent to client
Work order uploaded to Service Upon Approval, call gets
System (if app.) for invoicing to client. re-dispatched

8. 24x7x365 Emergency Service
 A member of P.M. Properties service staff is always available
 After hours emergency calls are automatically routed by our phone
system to the assigned on-call person (no additional phone # to
remember!)
 Fully equipped with “smart” phone including access to service email
 Employees have full on-line, web access to service system
 Back up, hard copy vendor directory is also available
 Preferred method of emergency call notification is always a phone call
 Emergency service normally provided within 2-4 hours or sooner
 On-call staff member will follow up with customer to closure
 P.M. Properties entire technical staff can be reached via cell as needed.

9. There when you need us most…
24/7/365 - Emergency Services
Flooding – Following a flood at the Storm Electrical Outage – When
South Shore Mall in Bayshore, NY, hurricanes create havoc and outages
P.M. Properties quickly responded for their stores, TJX relies on P.M.
to demo, clean up and replace Properties to promptly dispatch techs
the store flooring for Finish Line. to install generators for temp power.

10. Scheduled Maintenance
Lighting HVAC Refrigeration

11. Proactive Communications
Proactive communications is also a top priority for P.M. Properties. We partner with
our client’s team to develop a “closed loop” communications process to ensure that
the same issues do not resurface. Our rigorous issue resolution process comprised of
five stages:
 NOTIFY – We identify or learn of the issue and quickly work to fully understand it.
 ANALYZE – We analyze the situation to determine the root cause and develop a
corrective action plan (CAP)
 COMMUNICATE – We share our proposed action plan with the customer for
review and approval.
 EXECUTE – We execute the plan and work to full issue resolution.
 FOLLOW-UP – We contact the customer to ensure their complete satisfaction.

12. Sub-Contractor Relationships
 10,000+ pre-qualified service
providers covering all trades
 Score carding: Providers are rated
on every work order completion.
 In addition to satisfaction survey
ratings, other metrics utilized to
evaluate and counsel our service
teams include ability to meet
ETA’s, first call completions, length
of time to complete service, total
cost of service, IVR compliance,
emergency response, paperwork
accuracy and promptness.
 Multiple competitive quotes are
obtained.

13. Brand Protection
FULLY CREDENTIALED, LICENSED & COMPLIANCE CERTIFIED
 Mitigating risk through ongoing vendor credentialing - certified compliant techs
 Single-source solution for minimizing vendor-related corporate risk and
maintaining compliance with Sarbanes-Oxley Act (SOX), USA PATRIOT Act, plus
other related requirements of the Bank Secrecy Act and Executive Order 13224
 PM Compliance Department manages and maintains:
 Business License Verification/W-9 documents
 Worker’s Compensation Insurance/COI
 Liability Insurance/COI (two layers of coverage)
 Applicable trade license(s)
 National Criminal and Sex Offender Background Check
 History of retail/commercial/industrial experience and references
 Score carding our technicians to ensure quality and responsiveness

14. Brand Protection
P.M. Properties has a bonding
line in place with CNA Surety.
CNA Surety is A rated by A.M.
Best Company and Standard
& Poor's.
P.M. Properties minimizes
corporate client risk and
reduces Sarbanes-Oxley Act
(SOX) exposure.

15. Performance
Client
Satisfaction
Proven Retail Facilities Solutions
Improved consistency and higher
quality of services
Value Proposition
Service Level (SLA) improvement
Substantial reduction in
administrative complexity
Brand protection through
compliance efforts
Increased control, accountability
and reporting
Flexibility to meet varying
program objectives & budget
Reduced overall cost for facilities
services
** NOW $10 Million in Liability Coverage & Bonded!

16. Innovative Approaches with Clients
P.M. Properties approaches each client situation uniquely, without
attempting to “shoehorn” our clients’ needs into a rigid existing product
configuration. Instead, we work collaboratively with our clients to
“create, customize and tailor” our capabilities – both initially and after
program launch – to meet the specific and evolving needs of our clients.
“Deferred Service” is just one example of this approach for one of the
world's largest specialty retailers.

17. Innovative Conditioned Based
Maintenance (CbM) Projects
Bridgestone Retail Operations, LLC consists of more than 2,200 company-
owned consumer and commercial stores in the United States. The store
channels include Firestone Complete Auto Care, Morgan Tire / Tires Plus,
Expert Tire, Commercial & Farm, and Mark Morris.
Predictive Service Corp. partnered with P.M. Properties, as part of its overall
Conditioned Based Maintenance (CbM) strategy, to conduct electrical repairs
following Predictive Service’s infrared scans of all the stores electrical
components. Each of the 2,200 stores required some degree of work from
panel labeling to panel replacement and major electrical reconfiguring.

18. PM Partnership Development
PM Properties leverages the most well-respected manufacturing and distribution
channel partners to support our delivery of the best solutions for our customers.

19. Networked For Added Value
Florida Plastics International, a Keyser Group Company, is the exclusive
manufacturer of interior and exterior menu boards for McDonalds restaurants.
Florida Plastics uses Advance ballasts in these menu boards. P.M. Properties is
utilized for warranty maintenance across the United States by both these
manufacturers. P.M. Properties is called upon to service McDonalds menu
boards throughout the 50,000 U.S. store restaurant chain. At the time of
service, P.M. Properties determines the nature and cause of the repair in order
to invoice the appropriate party.
Developing and cross-pollinating strong relationships with its retail and
manufacturer clients is at the core of P.M. Properties value proposition and
provides a strong competitive differentiator.

20. Networked For Added Value
Samsonite Retail selected P.M. Properties to service their stores. A new store
located in Atlantic City, NJ was equipped with Con-Tech MH lighting fixtures that
were fitted with Hatch transformer components. The store had recently passed
its one-year GC warranty. Since opening, the store’s lighting repeatedly burnt
out and the fixtures were continually serviced with no resolve. Nearly ¾ of the
store’s fixtures were inoperable.
P.M. Properties, through it’s strong manufacturing relationships, immediately
contacted Con-Tech and Hatch. Con-tech sent out one replacement fixture to
be swapped out by P.M. Properties’ electrician and the defective fixture was
sent to Hatch for analysis to determine the root cause of the issue. The cost of
the new fixture was absorbed by Con-Tech and the cost of service was paid by
Hatch. Depending on the outcome of the defective fixture analysis, the cost for
performing a permanent fix for the store will be borne by the appropriate party.

21. Networked For Added Value
Brooks Brothers, one of the nation’s oldest upscale men's retailers, chose P.M.
Properties to service their stores. A new store in Toronto, Ontario was
equipped with Reggiani lighting fixtures. The same fixtures are used in the
hundreds of Brooks Brother stores throughout the chain and without issue. All
the fixtures used metal halide lamps with Advance ballasts. Before the air-
conditioning was turned on, many lighting fixtures were cycling. Once the hot
plenum space was cooled to normal ambient temps most fixtures started
working again, about 18 did not.
The GC who built the store was unable to correct the problem, pointing to
defective manufacturing. P.M. Properties’ unique position as the chosen service
arm for all three parties Brooks Bros., Reggiani and Advance (Philips) enabled
prompt assessment of the lighting issue. It was determined that the original
installing electrician had mismatched 39w and 70w fixture housings. All costs
associated with fixing this error were borne by the original installing electrician
- saving Brooks Brothers, Reggiani and Advance significant time and money.

22. Networked For Added Value
A division of Philips Electronics N.A., Advance is the largest manufacturer of ballasts
and drivers for fluorescent, HID, and LED lamps in North America. Advance has
chosen P.M. Properties to be their warranty service provider across the U.S. and
Canada.
In McCarran, NV, a Petsmart warehouse had ongoing outages with their high bay T5
lighting fixtures. P.M. Properties was called on to replace all (1678) ballasts using
40' Articulating boom lifts and return all the defectives back to Advance for analysis.
In Cleveland, OH, Goodrich Landing Gear had ongoing outages with their
fluorescent lighting. P.M. Properties was deployed to replace (284) ballasts and
return all the defectives back to Advance for analysis. This job required the
electrician to have specialized ITAR certifications.

23. Selected Partner Projects –
Construction (Store Reductions)
A leading global specialty retailer with a strong portfolio of brands
and fiscal 2010 revenues of $14.66 billion selected P.M. Properties
for their Store Redux Remodel Construction Program. In Toronto,
ON (Canada) this phased project included: BOH demising walls,
bathrooms, managers office, stock processing employee area,
demolition of remit space, overhead work, painting in sales area,
millwork- booth sets, cash wraps, signage and sales floor finishes.
(Project Value ~ $1,000,000 per store)

24. Selected Partner Projects –
PM & Store Construction
Appleseed’s, a retailer of women’s clothing, selected P.M. Properties to assist in
the development of retail locations throughout the east coast. To ensure the
right design was achieved, P.M. Properties worked closely with FRCH, an
architectural design firm, and the Appleseed’s team. The resulting South
Windsor, CT location has become the prototype for Appleseed’s stores. PM
Properties is currently project managing and budgeting for additional 2011 new
store build outs.
(Project Value ~ $300,000 per store)

25. Selected Partner Projects –
Store Remodels
The TJX Companies, Inc. is the leading off-price retailer of apparel and home
fashions in the United States and worldwide. The TJX Companies selected P.M.
Properties to oversee various refresh/remodels of TJ Maxx and Homegoods
stores throughout the United States. The scope of work includes:
- demolition
- fixture/signage installation
- painting/wall covering
- flooring
- electrical
- plumbing
- toilet partitions
- storefront and exit door relocations
(Project Value ~ $160,000 – $200,000 per store)

26. Selected Partner Projects –
Store Remodels
Marshalls, an international off-price retailer of apparel and home fashions, selected
P.M. Properties to oversee the refresh / remodels of stores throughout the United
States. The scope of work included:
- exterior store front sign work
- demolition
- new fitting rooms
- fixture installation
- painting/wall covering /flooring
- electrical/plumbing
- toilet partitions
- storefront and exit door relocations
Our success in 2009 with TJ Maxx/Homegoods store remodel projects led to The
TJX Companies giving PM Properties a “preferred vendor” designation and the
awarding of additional remodels for sister division Marshalls stores in 2010.
(Project Value ~ $175,000 per store)

27. Selected Partner Projects –
PM & New Store Construction
Ross-Simons, a jewelry retailer, chose P.M. Properties to oversee the
construction of a new retail store at the Prudential Center in Boston. As an
expanding retailer, Ross-Simons had a very condensed time-line for
completion of this project. P.M. Properties met all their needs with a smooth
store turnover and on-time completion.
(Project Value ~ $150,000 per store)

28. Selected Partner Projects –
New Store Construction
Claire's Stores, Inc. is a leading specialty retailer of value-priced jewelry and
accessories for girls and young women through its two store concepts: Claire's
and Icing. P.M. Properties has been constructing new stores in Delaware and
New York with issue-free turnover and on-time completion.
(Project Value ~ $150,000 per store)

29. Selected Partner Projects –
New Store Construction
Swarovski, a retailer of fine crystal products, contracted P.M. Properties to
oversee the construction of a new retail store. As a fully developed national
retailer with very specific design and construction requirements, P.M. Properties
was able to exceed their expectations by maximizing resources to effectively
procure labor, materials and equipment.
(Project Value ~ $100,000 per store)

30. Selected Partner Projects –
Store Remodels
iParty, a retailer of party supplies with locations throughout the east coast,
partnered with P.M. Properties to refresh / remodel their 50+ store locations.
P.M. Properties responsibilities for the project included:
- handling all permits and landlord negotiations
- drywall repair
- painting
- new flooring
- lighting upgrades
- exterior storefront redesign
(Project Value ~ $80,000 per store)

31. Selected Partner Projects –
New Store Construction
The Casual Male Group, a nationwide retailer specializing in men’s clothing,
chose P.M. Properties to build a new store located in Burlington, MA. The store
space included:
- Construction of all walls as required
- Installation of all wall standards on walls
- Ceiling installation
- Painting of entire space
- Installation of all doors and hardware
- fitting rooms
- stock room
- fixture installation
- painting/wall covering /flooring
- electrical/plumbing
- toilet partitions
(Project Value ~ $65,000 per store)

32. Selected Partner Projects –
Store Remodels
The J. Jill Group, Inc. is an upscale specialty marketer of women's apparel,
accessories, and gifts targeted at active, affluent women aged 35 to 55. Recently
acquired, they have engaged PM Properties to perform minor remodels to include
some demolition, carpentry, painting, and flooring.
(Project Value ~ $50,000 per store)

33. Selected Partner Projects –
Store Remodels
7-Eleven operates, franchises and licenses more than 6,970 stores in the U.S.
and Canada. Royston LLC is one of the worlds largest fixture manufacturers
serving the convenience store, grocery, mass merchant and specialty retail
industries. P.M. Properties partnered with Royston for a group of minor
remodels of 7-Eleven stores that included:
- De-merchandising, removing and replacing shelving / equipment
- Installing new tile flooring
- Installing new fiberglass reinforced plastic walls
- Cleaning and painting all trim & ceilings
- Installing low-flow toilet
- Installing dedicated equipment circuits
- Installing two exit light combos
- Installing door diamond plates
(Project Value ~ $50,000 per store)

34. Selected Partner Projects –
Temp Store Buildouts
Whether for the holiday season or just to take advantage of available mall
space, PM Properties builds temporary stores and kiosks for clients such as
Swarovski, iParty, J.Jill and others.
(Project Value ~ $50,000 per store)

35. Selected Partner Projects –
National Roll-Outs
Bridgestone Retail Operations, LLC consists
of more than 2,200 company-owned stores
in the United States. The store channels
include Firestone Complete Auto Care,
Morgan Tire / Tires Plus, Expert Tire,
Commercial & Farm, and Mark Morris.
The chain’s hydraulic automotive lifts are
being replaced with new electric/hydraulic
car lifts throughout the United States.
Working in tandem with Rotary Lift and their
installation teams, PM Properties
electricians are installing dedicated circuits
and fused disconnects to each lift all across
the country.
(Project Value ~ $4,000,000)

36. Canadian Warranty Projects
American Electric Lighting (AEL), an Acuity Brands Company, produces outdoor
lighting products sold principally to commercial, industrial, utility, government, and
institutional markets
When AEL learned that outdoor pole fixtures may have been wired incorrectly at
the factory, they immediately deployed P.M. Properties for AVL terminal block
inspections and repairs. At the Regina Airport in Regina, Saskatchewan (Canada ),
this required the use of an 80' articulating boom lift throughout a very congested
airport parking lot.

37. Large Scale, National
Recall Projects
A division of Acuity Brands, Lithonia Lighting provides the industry’s broadest line of
commercial, industrial, institutional and residential fixtures. Working with U.S.
Consumer Product Safety Commission, a product safety recall was conducted
voluntarily on approximately 93,200 HID light fixtures with acrylic lenses and/or
reflectors.
It was discovered that a component in the fixture could leak fluid, degrading the
acrylic lenses and reflectors, causing them to crack or fall. Falling pieces could cause
injury. As the chosen warranty service arm for Acuity Brands, our job was to
schedule and project manage the safe change out at thousands of customer
locations across the United States, while providing accurate documentation for any
future litigation efforts.

38. PM Partnership Recap
 Improved consistency and higher quality of services
 Service level (SLA) improvement
 Substantial reduction in administrative complexity
 Brand protection
 Vendors P.M. Certified
 Licensed supervisors on staff
 Increased control, accountability and reporting
 Flexibility to meet varying program objectives & budget
 Proven experienced project management roots
 Reduced overall cost for facilities services
 Value-added relationships saving time & money

39. Now we want to here from you!
Judge us by the companies we keep…and the thousands of stores we serve!
If you're interested in working with us or would like to request more information on our
services, please feel free to contact our office or email us at:
P.M. Properties Enterprises LLC
250 East Main Street, Norton, MA 02766
T: 774.430.3410 F: 774.430.3417
E: info@pmmanageprop.com
www.pmmanageprop.com