1. 1st Place Tool Rental Center – Pac Central
Store 664’s Q2 FY15 Metrics:
Rental Fees vs. Plan: 26.8% | Operating Profit vs. Plan: 44.8%
Repair Sales vs. Plan: 230.0% | Avg. Revenue per Repair: $53.38
TIPS FOR SUCCESS:
• Having a routine is key. We consistently check to ensure the customer understands the tool by
demonstrating it for them and showing them how and why it works.
• A deep pride for organization, cleanliness, and simplicity runs through everything we do in the
department. Everything from accessories to hazardous waste has a process, a place, and is kept clean!
TRC 664’s Team: Panha (DS), Dana (Tech), Maurice, Jason, Frank, Manuel
Leadership Team: Shelene Larsen (SM), Michelle Cortez (DM)

2. 2nd Place TRC
Pac Central
Store 6662’s Q2 FY15 Metrics:
Rental Fees vs. Plan: 14.9%
Operating Profit vs. Plan: 31.0%
Repair Sales vs. Plan: 34.4%
Avg. Revenue per Repair: $82.76
TIPS FOR SUCCESS:
• Keep tools in peak operating condition through
regular maintenance and repair.
• Drive the BIG 3 to ensure customers get the right
tool for the job and have the knowhow to complete
their job.
• Keep customers informed about their repairs by
calling them with estimates and status updates.
3rd Place TRC
Pac Central
Store 3305’s Q2 FY15 Metrics:
Rental Fees vs. Plan: 12.4%
Operating Profit vs. Plan: 27.2%
Repair Sales vs. Plan: 43.3%
Avg. Revenue per Repair: $65.56
TIPS FOR SUCCESS:
• Many of our customers are repeat customers. Their
time is valuable, but we take the time to thoroughly
explain the features of their tools and operational
techniques when they have questions.
• Regular partnership with PRO associates to ensure
that we are ready and able to take care of the rental
needs of our PRO customers.
TRC 6662’s Team: Evan (DS), Manny (Tech), Jeff,
John, Javier
Leadership Team: Juan Mutaz (SM), Brian Zinn
(DM)
TRC 3305’s Team: Thomas (DS), Roger (Tech),
James, Tom, Roy, Bill
Leadership Team: Larry Jensen (SM), Larry
Caylor (DM)