1. 1st Place Tool Rental Center – Pac Central
Store 664’s Q1 FY15 Metrics:
Rental Fees vs. Plan: 26.8% | Operating Profit vs. Plan: 44.2%
Repair Sales vs. Plan: 111.6% | Avg. Revenue per Repair: $54.41
TIPS FOR SUCCESS:
• We conducted training for all store associates regarding the tools we rent and the Repair
business we offer. The team made this a priority to increase the business over last year.
• We also grew customer traffic by utilizing the PRO Top 30 report to build relationships with our
contractors. The team used this report to grow sales and capture repeat business.
TRC 664’s Team: Panha (DS), Dana (Tech), Cenovio, Maurice, Jason
Leadership Team: Shelene Larsen (SM), Michelle Cortez (DM)

2. 2nd Place TRC
Pac Central
Store 6617’s Q1 FY15 Metrics:
Rental Fees vs. Plan: 13.1%
Operating Profit vs. Plan: 28.9%
Repair Sales vs. Plan: 219.6%
Avg. Revenue per Repair: $77.08
TIPS FOR SUCCESS:
• Inform other store associates that we can perform
tune ups and repairs on most major brands of
electric and gas-power equipment.
• Make sure all equipment is performing to its full
potential with no missing attachments. Inspect all
equipment before customers leave so down time
will not occur with the customer (time is money).
• Work with PRO to get leads on potential Rental
customers when they visit job sites.
3rd Place TRC
Pac Central
Store 8529’s Q1 FY15 Metrics:
Rental Fees vs. Plan: 12.7%
Operating Profit vs. Plan: 34.0%
Repair Sales vs. Plan: 148.2%
Avg. Revenue per Repair: $59.69
TIPS FOR SUCCESS:
• In Stock: Quickly and efficiently resolve all down
fleet tools so they are rent-ready at all times.
• Earn repeat customers through providing world
class customer service for rentals and repairs.
• Review the P&L on a weekly basis to ensure you
stay under budget for expenses.
TRC 6617’s Team: Lydia (DS), Allen (Tech),
Brooke, Marvin, Raymond
Leadership Team: Stanley Kapaska (SM), John
Sickinger (DM)
TRC 8529’s Team: Alex (DS), Roger (Tech), Taylor,
Erik
Leadership Team: Ray Charland (SM), Michelle
Cortez (DM)