John Martinez is seeking a position that ensures balance in life and work and success in all challenges. He has over 20 years of experience as a Center Manager and Assistant Manager at various Kinko's/FedEx Office locations in the Dallas area, where he oversaw daily operations, supervised staff, ensured quality customer service and financial reporting. He also has experience owning a baseball card shop and has completed coursework in computer information systems and networking.

1. 8417 Greenstone Dallas TX 75243 972.904.4793 johnboy_10_2000@yahoo.com
John David Martinez
Objective
To ensure that there is balance in life and work, and to have success in all challenges.
Experience March 1998-present - Kinko’s Irving, Kinkos Arlington, FedexKinkos Richardson,
FedEx Office In Plano and Allen, Center Manager UniversityPark(Dallas)
Center Manager
Achieve company objectives for sales and profit performance and customer
experience objectives within the Center
 Direct supervision of team members, including responsibility for:
− Hiring of all team members and monitoring new hire orientation procedures
− Training and evaluating the efficiency and productivity of team members by
establishing performance standards and objectives; conducting regular
Operations Reviews and Performance Appraisals and making recommendations
for wage increases and promotions, when applicable; ensuring execution on all
people related initiatives (i.e. bench planning, climate survey follow up)
− Initiating disciplinary procedures, as necessary, for team members, up to and
including termination of employment
− Ensuring compliance with Standard Operating Procedures (SOP) as
immediate supervisor of team members
− Ensuring a positive customer experience
 Ensure the maintenance of fiscal reporting procedures within center, including
accounts receivable, inventory reports, daily sales recaps, and daily bank
deposits in full compliance with established company policies
 Monitor and direct marketing activities within center to achieve pre-established
sales objectives including monthly marketing calendars, media advertising,
specialized sales, in-store signage, etc
 Recommend equipment and machinery required for efficient production
operations and for monitoring inventory level of supplies and materials
 Ensure Federal/State Law safety requirements are established within center. In
addition, may be required to perform quarterly safety inspections of center
 Ensure team members within center are consistently applying FedEx Office
Policies and Procedures
 Ensure center cleanliness and execution of internal processes
 All other duties as needed or required
Assistant Manager
 Assisting the Center Manager in all financial aspects, day-to-day operations, and
all coworker related issues. Including team training, scheduling, production
maintenance, and quality control.
 Maintained inventory and procurement procedures through internet based
purchasing and receiving system (E-Pro) for FedEx Office.
 Maintained product excellence through exceptional customer service in a fast
paced environment.
 District trainer for new employees.

2. June 1994-March 1998 National Pastime-Championship Sports cards
Retail employee & Business owner(Baseball card shop) Arlington, Texas
Owner
 Involved with customer relations, and all aspects of the retail environment,
assisting with all cash and inventory control. Maintaining all.
Technical
Experience
Includes most major software packages Apple and PC compatibles with knowledge of
each Adobe PhotoShop, Adobe Illustrator, Adobe PageMaker, Adobe Acrobat, Adobe
InDesign, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Publisher,
WordPerfect, Omni Page Pro
Education 1987 - 1988 Midland Junior College Midland, Texas
 Studied Computer Drafting
1990 – 1991 Tarrant County Junior College Ft. Worth, Texas
 Basic Studies
1992 – 1994 Devry Irving, Texas
 Major – Computer Information Systems
2008 FedEx Office management classes Irving, Texas
2009 Richland College Garland, Texas
 Major – Network +
Awards  Top branch employee performance appraisal 2003, 2004, 2007 and 2008
 10 year anniversary award. 15 year anniversary award
Over 100 positive customer service comment cards awarded throughout FedEx
Office tenure.
References Joseph Martinez cell (469)826-9753
Jimmy Prieto cell (469)478-8601