1. TONY ABBRUZZESE
Norwalk, CT | 860 490 8343 | tonyabbruzzese49@gmail.com
Goal-driven sales and management professional with 20 years in the automotive industry.
Efficient problem-solver who excels at customer relations and team motivation.
AREAS OF EXPERTISE
Sales | Customer Relations | Staff Management | Business Development
Staff Management & Retention Strategies: Instill passion for the job and effective training of staff to maintain
customer-centric environment.
Multi-tasking:Manage lube centerwhile simultaneouslyhandlingpreparations for company expansion (new center
to open Winter 2014).
Product Knowledge:Knownasthe “go-to guy”for knowledge of manufacturer’s recommendations and memorized
product part numbers.
SELECTED ACCOMPLISHMENTS
▪ Revitalizedstore from10th
to 1st
place in revenue (of 20stores) within6monthsof start date.
▪ Achievedregularcustomerservice indexratingsof 97%-100%.
▪ Consistentlyscored100% on“mysteryshopper”evaluations.
▪ Increasedcustomerbase 50% withinone yearof start date.
▪ Developedmethodologytoperformoil change in7 minutes.
▪ Ranked#1 incandidate evaluation.
MANAGERIAL EXPERIENCE
Russell Speeders Shelton,CT
LUBE CENTER MANAGER | 2012- Present
▪ Increasedsalesover30%on average percar.
▪ Interview,hireandcoachstaff in developmentof “above andbeyondmentality”withcustomers.
▪ Create cost-savingpackagesandinnovative businesspromotionswithhighROI.
▪ Revitalizedfacilitybyinstallingnew equipmentandimprovingday-to-dayoperations.
TRAININGDIRECTOR| 2009 - 2012
▪ Developedtrainingmanualsandhow-tovideosforcompany-wide distribution.
▪ Createdtrainingmodulesfornewemployees.
▪ Implementedstatewide employeementorshipprogram.
▪ ConductedfieldresearchwithcompanyCEOacrossthe U.S.
Rockland Toyota/Scion Blauvelt,NY
ASSISTANTSERVICEMANAGER |2007 - 2009
▪ Soldfeaturesandbenefitsof products/services;up-soldadditional preventativemaintenance productsand
servicestocustomers(alignments,tires,brakes,timingbelts/waterpumps,etc.).
▪ Managed customerrelationsandretentionstrategies.
▪ Actedas SupervisorandCoordinatorof Service drive andQuicklube.
▪ ServedasshopDispatcherforfive months(110 cars perday).

2. TONY ABBRUZZESE
860 490 8343 | Nyr1212@gmail.com
Morande Ford Berlin,CT
QUICK LANESERVICEMANAGER| 2004 - 2006
▪ Followedupontechnician-generatedreferralsforservices.Soldproductfeaturesandbenefits.Up-sold
additional preventativemaintenance productsandservices.
▪ Managed all customerservice issuesandimplementedsuccessful customerretentionstrategies.
Expressway Fast Oil Change Norwalk,CT
STOREMANAGER | 2002 - 2004
▪ Hiredand trainednewemployees,createdschedules,payroll management,productordering/inventorycontrol,
and maintainedqualitycontrol standards.
▪ Increasedcustomerretentionbyimplementingservicestrategiessuchasmysteryshoppers.
▪ Maintainedextensive dailymaintenance checklists.
Shinetime Carwash and 10 Minute Oil Change Bristol,CT
LOCATION MANAGER|1997 - 2002
▪ Increasedsalesfrom420K to $579,600 in firstyearas manager.
▪ Createdtrainingvideosandmanualsforstaff development.Implementedsalescontests,andbonusinitiatives
that increasedemployee retention.
▪ Creatednewspaper,billboard,andbusiness-to-businessdirectadvertisements.
▪ Arrangedcustomer"giveaways,"andspecial guestappearancestoattract families.Createdsurveysand
interactedwithclientstoensure qualityservice.
RELEVANTCOURSEWORK& TRAINING
FredPryor (online courses),2013
▪ QualityCustomerService
▪ Handling Angry Callers
▪ Building Great SalesRelationships
▪ Howto Sell More
▪ Boosting Sales
▪ 10 Stepsto SuccessfulCustomerService
Steve Gaudreau,2011
● CreatingExceptional ManagersSeminar
Toyota University,2008
● Managing the ASMWorkday
● Service SellingSkills

3. TONY ABBRUZZESE
860 490 8343 | Nyr1212@gmail.com
Additional Coursework:
Online Performance andLearning, LegalConsiderationsin Hiring
Dale Carnegie, CustomerServiceand SalesTraining
General Motors Corporation, DrivabilityTraining
Technical CareersInstitute, Certification in AutomotiveApplications