Training Module for Reverse Logistics Performance Improvement at The Home Depot

1.  
Learning @ Work Week –The Home Depot 7117- Strathcona

2. Create Awareness about the
RTV processes in our store

3. To make these processes simple and easy
to understand and act on by associates
Life is really simple, but we insist on making it complicated.
– Confucius

4. YOU are an important part in the
RTV processes. Its important for us
that you succeed!!

5. Best Practices in RTV=Lesser Markdowns/write
offs=We MAKE & BEAT PLAN=Better Success
Sharing for YOU!!
= =

6.  TAKE the RTV Process QUIZ and Win!
 Visit the RTV CAGE for an Open House Tour!
 Job shadow with the RTV!
Let’s Collaborate and Learn
to make us better
Individual commitment to a group effort — that is what makes a team work, a
company work, a society work, a civilization work.
Vince Lombardi (1913-1970), football coach NFL

7. iRTV
Returns
Desk/Special
Services
Customers
Vendors
Associates
MET
DSs/MODs
Tool Rental
Senior
Leadership
Team-
Returns
Policy
There are multiple
stakeholders in the
RTV Processes
ARE YOU IN
THERE?
If YES.. Then you
are essential for
its success!!!

8. Have YOU heard of these RTV terms ?
RTV
RGA
VBA
S/O
Return
BORIS
RTV
CAGE
Manager
Destroys
OPR/Cage
Audit
Returnable
Pallets
BUYBACK
Safety
Recall
Tag
Deletion
CR
CAGE
Value

9. On an average week we catalogue
about $ 2000-3000 worth of
product
Top 3 Departments in RTV are
Hardware
Kitchen/Bath
Seasonal

10. Target, CCI Expocrete and Chep
pallets are all part of RTV process-
We RTV 100’s of pallets worth
1000’s of $$ every year!
Every year ,it is estimated that at
least $100,000 worth of products
and services pass through the RTV
value chain in our store

11. Customers
Returns
Returns Desk RTV
YELLOW TAG-Items needs
further inspection by Vendor-
GOES TO RTV CAGE
RED TAG-Items may be destroyed
-no inspection needed-
DESTROYED BY
RTV/MANAGER
WHITE TAG- Special order item
needs further inspection by Vendor
GOES TO RTV CAGE
GREEN TAG-Items can be
shipped back to vendor-no
inspection needed
GOES TO RTV CAGE
Inspect
Department
Manager/Associate

12. Manufacturer Defect!!
Missing Parts??

13. Packaging damaged/missing !?
Product Damaged
(Customer/Store abuse)
Product Safety Issue

14. 20-30% of RTV issues are due to
Customer /Store Abuse
On an average we authorize
destroys of about $ 500-$1000
every week of abused product
On an average if we do $ 1000
worth of wrong RTVs every week
we lose $50,000 every year!

15. Wrong RTV
Loss in Profitability
Less Money for all of us

16. RTV FIRST Behaviours
Find
Inspect
Resolve
Satisfy
Talk

17. Find from the
Customer/associate
What’s exactly
wrong ?

18. Inspect the product
With a Dept. associate
Or Dept. manager
if needed

19. Resolve in your
Mind the exact
RTV issue

20. Satisfy all the vendor
Requirements-receipts
And complete problem
description

21. Talk to RTV or
Manager if in
Doubt about
the process

22. Remember!!
RTV FIRST
BEST PRACTISE

23. To be among the Top 3
RTV stores in our district

24. Take the RTV PROCESS
QUIZ and
WIN GIFT CARDS!!
Go for an
Open House Tour
and enter a lucky draw!!
Job Shadow with RTV and
learn more fun stuff!!

25. Event Duration
September 2-19 ,2014
The Home Depot 7117
Edmonton Strathcona
Quiz available @ the RTV Open house Kiosk-Lunch Room
Open House Tour , Job Shadowing –RTV Cage
Presentations

26. Thank you for
being
part of
our
success
story!!
SEE YOU @ OPEN HOUSE!