1. Ramon Gutierrez
(702) 717-6915
Email: ramongutierrez079@gmail.com
Objective: Use my experience and skills to elevate the production, quality, and customer
service of an organization.
Qualifications
 Understanding of lean manufacturing practices such as JIT, 5S, and Kanban.
 Warehouse/production functions knowledge; including quality control practices.
 Excellent customer service support.
 Proficient with all Microsoft office programs.
 Sales and team development
 Trainer
Professional Experience
CG Landscape Design LLC.
 Develop strategies to better accommodate clients
 Keep production on schedule
 Sale of new designs
 Marketing
 Accounting
Aerotek: Production Manager/Temp
 Develop new process
 Increase warehouse quality
 Buyer
 Office manager
Casino Tech: Project manager
 Work with Sales and Marketing to identify new repair items
 Established vendor QC procedures; incoming inspection and supplier report cards.
 Solicitation, review and coordination of all technical documents from customers
and vendors for document controls.
Suzo Happ Group: Las Vegas Service Center Manager
 Managed all areas of the RMA receiving and production scheduling.
 Supervised technicians responsible for all electronic repairs.
 Consistently managed repair center under budget with optimal production.
 Responsible for over $300K repair inventory
Suzo Happ Group: Lead Technician
 Proficient in diagnostics and programming of BV’s, ticket printers, redemption
terminals, LCD’s, power supplies, and table game devices.

2.  Lead team repair quality processes resulting in a less than 4% bounce back rate
 Implemented numerous process controls that comply with OEM standard audits
 Successfully provided and maintained shop equipment
Suzo Happ Group: Field Service Technician
 Responsible for customer satisfaction in all assigned areas
 Created, executed, and sold periodic maintenance plans for customers
 Managed numerous field trials for MEI to include installs and data collection.
 Created company training plans and executed training to customers
Employment History
2016 to Present Owner CG Landscape Desing LLC
2015 to June, 2015 Project Manager Casino Tech
2002 to 2015 Las Vegas Service Manager /Technician Suzo Happ Group
2001 to 2002 Sales Associate Bill Heard Chevrolet