Employee coaching involves providing training, feedback, and support to help employees improve performance and remove barriers. It includes setting expectations, monitoring performance, providing feedback, and celebrating successes. Coaching opportunities arise when employees appear unmotivated, make errors, miss deadlines or fall below standards. The purpose of coaching is to inform employees of what they do well and how to improve, teach needed skills, guide them to solve problems, and empower growth. Benefits include improved productivity, morale and satisfaction. To be effective, coaches must be supportive, patient, knowledgeable and build trust through open communication.

2. Coaching -- Mentoring
Teaching
Training

3. Employee coaching is the process of
providing employees with the training they
need on-
how to do their job,
and
feedback on their
performance.

4. Definition : Coaching is
A directive process by a manager to
train and orient an employee to the
realities of the workplace and to help the
employee remove barriers
to optimum work performance

5. WHAT IS EMPLOYEE COACHING?
• Setting needed performance expectations
• Providing the necessary training
• Monitoring performance against expectation
• Providing feedback on results
• Providing support and encouragement
• Helping employees understand what they do well
and where they need to improve.
• Helping employees determine how to make
needed adjustments so they do things right.
• Celebrating success.

6. Opportunities for coaching
• Appearing un-motivated
• Excessive errors
• Missing deadlines
• Falling below standards
• Displaying need to fine tune skills

7. Purpose of coaching
COACHING……….
• Informs what they have done well and what
they need to improve.
• Teaches, providing with the knowledge and
skills they need to succeed. .
• Guides and advises nurses instructing them
steps to improve their performance.
• Recognizes and builds on their
accomplishments

8. Contd…. Purpose -COACHING….
• Motivates and helps them develop greater levels
of competence
• Solve job problems and improve communication
skills.
• Empowers staff to work efficiently and be
accountable for their own performance.
• Develops their skills and abilities, helping and
preparing them grow and advance professionally

9. Benefits of coaching
• Improve quality and productivity
• Boosts enthusiasm and morale
• Strengthen relationship and communication
• Increase job satisfaction
• Build trust and enhance loyalty

10. Are you a Coach
or
A Driver ?

11. Good Coach
Qualities
Supportive
Patient
TactfulRespectful
Empowering

12. Contd..
Good Coach
Qualities
Observant
Good listener/
communicatorSupportive
Positive &
enthusiastic Knowledgeable

13. 6 step model for coaching
1. Clarify -- Describe the problem in a
professional way
2. Prioritize-- Discuss the causes of
problem/Identify and write down possible
solutions
3. Plan --Decide on specific action to be taken
4. Implement
5. Breakthrough -Agree on a specific follow-up
date
6. Measure

14. Basic process of Coaching
• Phase 1: Establish Performance Expectations
• Phase 2: Provide the Needed Training
• Phase 3: Analyze Performance
• Phase 4: Discuss Performance

15. Coaching Employees Through Periods
of Change
• Explain what’s going on
• Offer reassurance
• Involve employees in the change process
• Teach them the new skills
• Set clear goals
• Monitor performance

16. WHY COACHING EFFORTS FAIL ?
• The Staff doesn’t trust the head nurse
• The H. Nurse hasn’t established
credibility in staff view that what she is
talking about
• H. Nurse sets a threatening atmosphere
for the discussion.
• H. Nurse hasn’t trained the employee
how to perform as expected.
• Staff doesn’t feel they’ve been told the
performance expectations and how
they’re going to be measured.

17. …Contd….
• Staff doesn’t feel that head nurse feedback is
accurate and objective.
• The H. Nurse can’t provide specific examples
of what the staff needs to improve.
• The H. Nurse does not praise things done
well. only concentrates on what the staff
needs to improve.

18. Coaching – misconceptions
• It is not new managers tool box
• Coaching is too time consuming
• Coaching is taxing as it requires patience
• Coaching is left up to each employee

19. Be an Excellent
…
Thank you a
all…