The document emphasizes that there are no bad clients, only poor project management, and highlights the importance of understanding client intentions. It discusses essential elements for a successful partnership, such as transparency, managing expectations, and delivering quality on budget. The content references several resources for further insight into effective design and project management.

1. THERE ARE NO BAD CLIENTS,
JUST BAD PROJECT MANAGERS

2. @dagmita, working at Amazee
Labs as a Project Manager.

3. Every behavior has a positive intention.

4. The reverse pitch.

5. Assessment Matrix
Project volume (1 = small, 3 = big)
3"
2"
1"
0"
Capacity of the PO to handle this project
(1 =poor, 3 = good)
Stability of project setup
(1 = poor, 3 = good)

6. Client assessment.

7. Cornerstones of a good partnership.

8. Transparency

9. Lean.

10. Manage expectations

11. Delivering quality.

12. Delivering on budget.

13. F**k - A conflict.

14. Maintaining the client relationship

15. Thank you. Questions?

16. Sources
Book: Mike Monteiro - Design is a Job
http://www.abookapart.com/products/design-is-a-job
Book: Lean Startup
http://theleanstartup.com/book
Talk: Design Driven Development by Simon Raess
http://www.ustream.tv/recorded/38003089
Link
http://clientsfromhell.net/