The document proposes enhancing the PRISM Physical Therapy website to provide a better experience for users. The current website is plain and needs more features to improve visual quality and user experience. The best strategic option is to make changes to the existing website by adding a fresh new look, navigation improvements, and more specific information like employee profiles and facility photos, rather than starting from scratch or keeping the site unchanged. Potential benefits include improved colors, design, and easier navigation, while risks include users disliking the changes or delays in meeting deadlines. In conclusion, changes are recommended to dramatically improve the website and user experience in order to attract new customers.